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SEPHORA at Kohl's

5.0 (1 review)
Open • 10:00 am - 8:00 pm

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5 months ago

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Ulta Beauty

Ulta Beauty

2.5
(11 reviews)
6.9 mi
•$$

It seems like the poor customer service I've experienced has continued. Only shop online; don't go…read moreto this store! I thought I could avoid shipping costs as well as going in to the store by doing curbside service. Unfortunately, even avoiding going into the store, you won't be free from those same issues. I contacted corporate about this issue. Long rant ahead! I received a text stating that my curbside pickup order was ready. I pulled up in a parking spot, clicked the "I'm in a parking spot" and waited. I did this same thing last week... they brought me my order after 10-15 minutes. I waited 10 minutes. At one point, I literally saw through the window a staff member holding my order - at least three associates standing in a circle - and looking at my car. They then set it down. I waited a few more minutes, wondering if they were busy or what the problem. I googled the store's phone number. When the sales associate answered the phone, I got a lecture about how I have to pull up in front of the store and parking in a spot is unsafe. They told me the text worked and they knew I was there. Ok, well, then why didn't you call me and let me know I needed to pull up to the door? They saw my car! They literally had my order in hand. I'm not upset at the policy, I'm upset that at least 3 of their staff found my order, saw me parked, and decided "whatever, just let her wait, she'll eventually call and figure it out." This disregard for customers has just been constant at this location for years. Just don't give your money to this location; order online or go to one of the other two locations in Des Moines.

Do not get your eyebrows waxed from this location very unexperienced in this department and almost…read morecompletely waxed off my eyebrows. Manager was told a received a simple "I'm sorry" I'm so embarrassed! Thanks a lot Ulta never have I had this happen to me. Beware

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Ulta Beauty
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SEPHORA at Kohl's - cosmetics - Updated July 2026

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