Needed care for my mother after shes had a stroke and ended up in a rehab facility that was…read moreunder-staffed. I chose Visiting Angels over Senior Corp because Angels was so much better about staying in touch. I live 430 miles away from my mother, and I needed help that was going to communicate with me in a timely manner. Visiting Angels gets high marks for communication. As it turned out, by the time we got the scheduling worked out, mom was feeling much stronger and did not want the service. Dean Longo at the Norfolk office was incredibly understanding about the change in plans, and just wonderfully professional to work with. I have Visiting Angels in my back pocket and will not hesitate to call them again.

We had a mixed experience. Visiting Angels was recommended by several staff members at Sentara…read moreBeach General. We needed 24/7 caregivers on short notice, and after calling multiple services, only Visiting Angels could provide staffing quickly. All the caregivers that they sent were very nice and professional, though their capabilities varied a great deal. The very first person they sent (who worked a double shift), didn't seem to know how to do anything. My father asked for help getting out of bed, and the caregiver didn't know how to lift him properly. He ended up being unable to stand, and dropped back in the bed at an awkward angle. He was too weak to move, and the caregiver didn't know how to shift him in the bed. She called her supervisor, who didn't provide help, and it took the caregiver, myself and my brother (none of whom had experience) to shift my father to a comfortable position. We got a call from Visiting Angels the next morning apologizing for what happened, but they sent the same person back again less than a week later. By that point my father was comatose and close to death, but she still struggled with simple tasks like changing his diaper. I'm not sure how she would have managed if my brother and I had not been there to help out. None of the other caregivers we got were that bad, though one did fall into a pretty deep sleep (had to be shaken awake). The reason this review is 3 stars instead of 1 is that one caregiver in particular was fantastic. Janet made sure my father was clean, changed his bed, and went well beyond the call of duty on her shifts. She was also there when my father passed, and we really appreciated her comfort and professionalism through a difficult time.

The owners of the company contacted me personally to resolve the problems we experienced with their…read moreadministrator and to apologize for the experience. We have received the appropriate supplies and have agreed on a path forward. I think families have to be advocates for their loved ones no matter what company is providing hospice care. Having the supplies when you need them should not be an additional stress to an already stressful situation. I am appreciative of the efforts taken by Interim Hospice to resolve the issues.

if I could give this company zero stars I would they put profits over the quality care of the…read morepatients. they keep employees that smoke weed at my house instead of firing them, even though I called the office to report that the aide was smoking weed in my garage nothing was done. They seem to treat the good employees like dog doo doo. this is why they are short staffed. they would rather employ people who sleep over nite at my house instead of being awake for the over nite to take care of me. by far the worst home health company ever. they called me a high priority client. Yeah high priority alright they spend a lot of my money and I didn't get the services I was promised instead I would come out in the middle of the nite and see the over nite staff sleeping. One lady was snoring so loud she woke me up out of my sleep. While I am paying them $32.00 a hour. they make you promises then crap on you. lie to you starting from the VP /of PCCS down the line. dont waste your time sending your loved one to this place. they will just take your money and waste your time .. extremely dissatisfied customer. again if I could give them no stars I sure would !!

Am extremely happy with how this company assigned the perfect caregiver to my Mom. Sarita, Mom's…read morecaregiver, was punctual, engaging but not overbearing, caring, and interested in my Mom's needs. Further, my Mom loved her personality too. Thank you!

From the owner: Preferred Care at Home of Virginia Beach is a boutique senior home care company that offers access…read moreto personalized, one-to-one senior care services to clients and their families. My senior home care company refers highly qualified and committed professionals who specialize in Homemaker and Companion Care, Personal Care, and Skilled Care services. We also have an extensive understanding of the needs of those with Alzheimer's and Dementia.

They have been caring for me as home health nurses and physical and occupational therapy for a…read morecouple years now. They are wonderful and understand my needs.

Awesome Practice!! Everyone is so friendly and kind!! Gretchen Sapone #1read more

First it was my dad needing hospice care for a very short time and then my mother shortly after my…read moredad passed away. The hospice care that my mom received was remarkable followed by genuine concern for her well being by the entire staff! She thoroughly enjoyed her weekly visits by her nurse. I so appreciated the weekly updates.

Our family was referred to At-Heart Homecare and Hospice by our parents' family physician. We…read morestarted home healthcare at a time when my beloved father needed extra assistance. Their team allowed my father to feel safe and secure at home as long as possible. When the time came, the hospice team provided coordinated care and expertise during the much needed transition to a residential care facility. The support and guidance by my father's RN at At-Heart truly helped in our time of need. The care and attention on a weekly basis attending to my father's needs were greatly appreciated. We appreciate the At-Heart Homecare and Hospice's staff's efforts to go the extra mile and address our family's concerns.

Happy Holidays to the family and staff at Royal Hearts Home Healthcare for the professional,…read morepatient and compassionate care they provide throughout the year. This is the third home healthcare agency that I have used for my Mom and the service is by far the best we have had and the care is personal, and targeted for her special health and physical needs. Highly recommend them.

From the owner: Royal Hearts Home HealthCare specializes in giving royalty care to your loved ones in the comfort…read moreof their home. All of our staff are trained and certified for personal care. We offer temporary and long term services and also accept a wide variety of insurances and private pay.

I greatly appreciate this homelike setting, along with the caring and professional staff, at Living…read moreWell Assisted Living. My 88 year-old father was a resident in 2023 and my 86 year-old mother is a resident in 2024. The house is quaint, clean, has a lovely yard and is easy to get to in the Great Neck area of Virginia Beach. The owner, Charlene Livers, cares greatly for the residents well-being. She does her best to work with families to meet resident needs. It is a tough transition for many people to have to rely on 24/7 care. In my experience, moving to any assisted living environment is hard and it isn't one size fits all. We tried a couple of places before moving to Living Well. It is the right fit for our family right now.

The building at Living Well Assisted Living is beautiful. I truly wish that I was able to write a…read moredifferent review. Unfortunately that is not the case. Mom was the first of only three residents to reside there since August 27, 2021. Note: all the prior reviews were not written by a family member of someone living at Living Well Assisted Living. Wonderful promises were made by the owner on our first visit. Within weeks things quickly deteriorated. Problems arose and her promises of what she was going to provide for the residents and their families quickly changed as did her demeanor and personality. In the almost nine months Mom was a resident, not one month went by that things were as represented to us. There are major problems going on within the facility. A handful of the nurses were absolutely amazing and I feel offered excellent care and companionship to the residents while there were others that provided a large portion of the care who would barely speak to the residents. There is such a lack of communication, and the owner would frequently try to dodge any responsibility throwing her staff under the bus. There was a constant turnover in staff. A few of the most egregious experiences are as follows. Medications were given by individuals without proper certification or training. Finding out after requesting my moms medication records that one of her critical medications was not given to her for 14 days one month and the following month was not give to her for 7 days during that month. In addition numerous other medications were not given or were not given in the proper timeframes. After that my requests for specific times that medications were given were refused because her attorney advised her not to give out that information. I encourage you to research and review the Virginia Department of Social Services website to see the numerous violations the facility has received. It also needs to be mentioned that there are so many things currently advertised on their website that either have not been done or had only been done a handful of times during Moms stay. We are so thankful that as of yesterday she has moved after having been on a waiting list elsewhere for some four months. At this time there is only one other resident at Living Well Assisted Living. I hope that this information has provided some insight as you are making your decision on where to place your loved one.