Note: These comments are MY OPINION ONLY. I hired this company to provide in-home care for my elderly Mother and it was one of the worst experiences of my life. The referral was made through another Home Healthcare Company. The plan was to have Senior Buddies cover 4 caregiver shifts taking care of my Mom that the other company had a vacancy for because one of their employees had tested positive for Covid and was no longer in their employment. I spent a significant amount of working on Senior Buddies start up paperwork and speaking to their male customer service rep over the telephone on the same day that Senior Buddies was to report to work caring for my Mother. I live at a Nursing Facility and they were to arrive at 4:00 in the afternoon. Shortly after 4:00 I received a phone call from the company who had made the referral for Senior Buddies. They advised me that the Senior Buddies Caregiver had arrived at our Nursing Home facility and had left there shortly thereafter without taking care of my Mom. Apparently there was some mention at the doorway of our complex that one of my Mom's Caregivers may have tested positive for Covid. My Mother does not have Covid and if she did she would already be dead as she has only 30 percent of her normal lung function remaining. My Mother was now to be left alone in her apartment with no one to take care of her. No one from Senior Buddies called me to advise me that they had decided not to take care of my Mother. When I called their office to find out what was going on, their male customer service person started screaming at me. The message was loud and clear this was MY FAULT. I should have told them that one of my Mother's other Caregivers may have been positive for Covid. We are 3 1/2 months into an International pandemic but Senior Buddies did not feel that it was important to ask each of their potential clients if they had possible Covid exposure on their intake form. Their customer service person was very rude and uncaring. I got the distinct feeling that caring for my loved one was not their priority. He was right and I was wrong. I have NEVER had another customer service person speak to me in the manner that Senior Buddies customer service person did. I have 2 other companies currently taking care of my Mother but somehow I should have realized that Senior Buddies would not be willing to care for my Mother and would leave me hanging without a caregiver at the very last second if there was ever a possibility that she had been exposed to Covid. Take your business somewhere else, it is my opinion that this company won't be there to provide for your loved ones needs. read more