Jag Bokade charter där dem skriver att det är "fri avbokning" fram till 3 dagar före avresa. Vad jag fick reda på senare är att detta vänder dem till en tolkningsfråga, man får inte tillbaka pengarna för flyget utan dem tar sembo, det enda som är fritt är att du slipper straffbetala för att du behöver boka av, dvs bli av med både pengarna för flygbiljetterna OCH betala en bot för att man avbokar. Värsta jag varit med om, aldrig igen Sembo, akta er!! Planerar ni att nyttja det dem marknadsför så kan ni glömma det!haha read more

I made booking with Sembo for hotel in Cancun, found it on Trivago. I have tried to pay deposit as suggested on website by my Master card and Visa, payments didn't go through, checked credit card online - deposit payment went through. I paid full amount on 12/4/17 via my bank wire transfer. Booking wasn't confirmed. Sembo can't be reached by e-mail or phone, I have tried many times. I continue getting absurd 'no reply' e-mails from them with request to pay for booking. Seems like I have lost money and this travel agency is fraud read more

Our summer vacation ended in somewhat of a nightmare. 1 week before departure, we were informed that our return journey had been canceled by the airline. We contacted sembo who were almost impossible to get hold of. They kept replying that we shouldn't be worried and that we would get another trip before we had to leave. A few hours before departure I called again and now it couldn't be done. We could choose between getting the return journey the next day or canceling the trip. Forced to do so, we agreed to return home a day late, but this caused major problems at work and school. At the same time, we found that there were other journeys with the same airline, but due to delays from Sembo, they were overbooked. However, there were still business tickets and trips with other companies that sembo would not book us on. You can't get to speak to those who book the tickets, so you get no explanation and several times sembo didn't return even though they had promised. You are much better off if you book tickets directly with the airline or with a decent travel agency. We have spent hours trying to fix it to no luck. I have also complained to the company with no response. read more