Oh Selover's...... I wanted to like you. I really did. But to leave me hangin? No bueno!
I was travelling with my twin sis yesterday, North on I5, going from Sacramento to Orland. All of a sudden, my tire blows out! Oh no! This has never happened before and fighting the panic, we pulled over to the side of the interstate. I luckily have roadside assistance with my good ol' insurance company Geico, so called them for help. I was about 2 miles form the Williams exit, so they called Selover's to come assist with fixing my flat. Yay! I thought. I am saved, and in 30 minutes can be outta here!
WRONG!!!!!
I was on the side of the road for nearly 2 hours. Here's what happened:
Geico called Selover's and requested assistance for me. They gave me the phone number to Selover's ( in case I needed to call them myself) and assured me they were sending a tow truck to help. They said 30 minutes. At 30 minutes exactly, I called Selover's to see if they were almost there. The lady on the phone told me that no one was on their way. The tow had been cancelled since Geico refused to give a credit card payment right away. They will not accept a later billed payment, they need money up front. So they cancelled the tow, the rep with Geico had called Selover's while on the phone with me, and told me that they would be out. WHY WASN'T I NOTIFIED OF THE CANCELATION???????? Here I am, standing on the side of the highway like a goon, waiting for a truck that wasn't on it's way? I even asked the woman with the towing company "SO you are telling me that no one is on their way to help? I have been here for over 45 minutes, and no one is on their way to help me? And you didn't bother to tell me?" "That is correct" she replied.
I called Geico back ( I was not as friendly this time) and told them what happened. They contacted another local towing company, and they showed up promptly 30 minutes later, happy to help.
Here is the reason for the 2 stars and not one: About an hour after I had gotten fixed (a gentleman who may have been the owner) called to see if I had received any help. I informed him that I did in fact receive help, but from another company. This gentleman apologized for what happened and had been calling to offer to come help if still needed.( Though it was 3 hours after the fact) Apparently, when he heard about what happened, he felt bad for just leaving us stranded. He explained the mix up in billing and payment methods form Geico, and apologized again. Thank you sir, for your concern. I really do appreciate that, but 3 hours for 2 young females to be stranded on the highway is unacceptable. read more