The customer service is so so horrible. The owner ignores my calls. Never show up when he says he…read morewill. I will never do business with him again.

You have to pay for service before it is rendered and I see why. I tipped him…read more $5.00 shoe repair the next day, which all consist of was stretching a pair of shoes. I brought a bottle on shoe stretch from his store and told him that I needed them the next day for an affair I was going to if I'm not here here's my number on the back of the ticket. Of course, when I went to get the shoes, the store was closed at 12 o'clock. pm. And when I called the phone number on the ticket he did not answer I went to pick up my shoes the following week and waited 10 minutes, but he was in the back me and two other customers when I called out for him he said give me a minute I informed him that I had a bad knee and I couldn't stand no longer and needed my shoes. He informed me that his wife was sick, and that he was going through a few things. And I said aren't we all. This is the last time there were my services to this facility. I'll walk a mile to another shoe repair shop.

I am so happy with how my boots turned out, they look brand new! The staff is very sweet and…read moreknowledgeable, and the price was more than reasonable. Definitely recommend.

Quality products and a knowledgable staff. If you're a business they also have a shoe truck.read more

I have been coming here for years for shoe, leather items and other repairs ( purses and luggage…read morezippers) I truly enjoy how the owner is very welcoming and engaging. I feel like I can leave my items in great hands and end up having great results! I've gotten more wears out of my heels that I love and that is a value! Their prices are reasonable too! Come here for repairs it will be well worth your time and money! With that said her turn around time is excellent especially if you have an event to go to of some sort. Great place, I love that it is local! Ill try to remember to take a pic afterwards.

The first time I used KJ Shoe repair was for my favorite pair of broken-in, leather boots. One of…read morethe heels lost its sole. He replaced both boots so they match. I was quite surprised with how reasonable his price was and the work is quality! So the next shoe we bought in for repair was an expensive athletic trainer. These were new shoes that were a gift from my son. One of the Shoes' sole was separating so rather than sending them back for replacement, we just took it into KJ shoe repair. It cost us eight dollars to get it fixed well worth it and we got the shoe back in 48 hours. And he let us know that if the shoe comes apart again that he would fix it again at no cost. Phenomenal customer service! So far so good the shoe is holding! I have a leather purse with a broken zipper. I will definitely bring it in to see if he can fix it. I certainly hope so, because I trust his workmanship. I highly recommend KJ shoe repair! This is a hard trade to find. I think we're so fortunate to have him in Wake Forest.

Consistent customer messaging. Neon sign in window brightly proclaiming OPEN, lights inside…read morefull-on, hours on door clearly stated - yet little "Closed" sign is only indication of reality. No one answered the posted phone number when called. Consider signage to help customers know how best to reach you. Perhaps "By Appointment Only"?

People don't realize that Oscar is a master craftsman, building custom boots, and belts. He showed…read moreme a pair of Osterige boots he built for a client in Raleigh that were amazing. The designwork on some belts he had built were beautiful.

Oscar resoled a pair of costly boots my hubby was not ready to part with. It was cheaper than a new…read morepair, and so why not. When we picked up we were so surprised at the quality. Oscar's soles are better than the original. Hubs will enjoy his newly freshened favorite boots for many more years. I dare say that his work is of such a high quality that I will not need to pay his shop a repeat business anytime soon. I cannot say enough nice things about how great the work is, not to mention how welcoming and smiling Oscar is when he greets a customer. I will go back again the next time I need this kind of work, it was worth the 45-minute trip to Tarboro.

I brought my pocketbook in for a repair of the handle. The price was reasonable and the service was…read moreexcellent. It was ready before the scheduled pick up time.

If "good for nothing" was a business, it would be Gary's Shoe Repair!!…read moreMy visits to Gary's Shoe Repair have been a complete waste of time, and shows there complete lack of capabilities. On two separate occasions, I brought in shoes for repairs that I'm confident most cobblers could easily handle. However, each time, the response from the lady at the front was a shrug and an unhelpful "there's nothing we can do, sorry!" This business is either staffed by lazy people or simply lacks the fundamental knowledge and skills to provide even basic shoe repair services. This place also operates as a combination shoe repair and disc golf shop. This gives the impression that the shoe repair aspect is not taken seriously whatsoever. It seems more like a casual venture to "make money any way they can" rather than a dedicated, professional cobbler service. If you're looking for competent shoe repair, go somewhere elsewhere!

Fantastic, locally-owned and run shoe repair shop. They are fast and willing to work with you on a…read moretight turnaround if asked. The quality of repair is better than I have experienced at any other shop in town. Willing and capable of fixing any and everything from the cheap pair of shoes that you love and wearout often, to the really expensive, intricate pair that you might be nervous to trust someone with repairing. Incredible leather knowledge and workmanship. Many of my girlfriends will only take their designer bags here for cleaning and repair. It's our go-to for resoling my fiancée's dress shoes as well. Highly recommend this place!

Best shoe shop I've ever used. The staff are great to work with and their work always exceeds my…read moreexpectations.

The stain did not come out of my clothes. I will go back to my cleaners that's more reasonable and…read moreget the stains out of my clothes.

Amazing service and great work. I will definitely be back again. My items looks amazing and the…read morecommunication used is great for reminders etc.. The price point it comparable to many local cleaners..

White man here to rebut this recent review. I went this shoe repair shop a few years ago, got…read morewonderful service and the price was more than fair. I love having a classic business like this in our city and will always support! Thank you for keeping this profession alive!

I was in town for a wedding and realized that I had forgotten to get my shoes shined. They were in…read morereally rough shape! I called one shoe repair place but they didn't inspire confidence in their ability to complete the work today or do the job, at all. Next, I called Love-Way and the gentleman who answered the phone responded with enthusiasm and absolute confidence that he could both complete the refresh and get it done as soon as I could bring the shoes to him. I immediately headed over and was greeted by the same enthusiast charm that I experienced on the phone. The shop is small and very cluttered with shoes, materials, machines everywhere! This is truly a workshop! None of that fancy retail decoration. This is where work gets done! He took my shoes and asked when I wanted to pick them up. Since the wedding was in a few hours, I said I could wait, if he could do them now. He replied "I'll get on 'em, like ugly on an ape!" And his partner started working on them immediately. As I waited, other customers kept coming, bringing him more and more shoes to repair, from single pairs to laundry baskets full! Obviously, they are very popular and do good work. Sure enough, he made my shoes look better than new in a very short time and I went on my way, a very satisfied customer! See the pictures for before and after, as words don't suffice.