I have been going to Kaprals for more than 20 years and never had anything happen like was…read moredescribed in the other reviews. Service was always excellent and price is reasonable. There were even a few times when something small was corrected and I wasn't even charged. Metal was scraping a brake rotor and making noise and they adjusted it for free even though they still had to make the appt and put the car on the lift. I have recommended to friends and have heard similar good feedback. By the way...they have 117 Google reviews averaging 4.7 stars!

Slow, poor attention to detail, and car required $450 in repairs after taking it in to have tires…read moremounted and ballanced. I don't trust them to work on my vehicles. I had new tires mounted and ballanced. When I picked the car up they handed me a lug nut with stud that broke off and said "by the way, you are going to need a new one of these." They said they couldn't fix it that day because the vehicle was so new that the parts would take too long to get. Turns out that the stud was in Stock at the local auto parts store. They blamed the issue on the Honda dealer saying the lug nuts were installed too tight. When I got the vehicle home however I found that Kaprals over tightened them so much that I couldn't even loosen the lug nuts. Had to use a 2 foot extension on lug wrench to budge them and am surprised that no additional lugs broke off in the process. I also found that the tires were not properly inflated. I found tire pressures ranged from 28 to 40 psi on the tires they just installed. What Kaprals didn't mention was that to replace the stud on this vehicle you have to pull the hub. I ended up taking it to the dealer where it cost me $450 to fix but I knew I could count on it being done right. I had another experience a couple years ago. Had an issue with a car and brought it in for trouble shooting. They said they would get to it that day or the next. 5 days later after being told daily that they would get to it I finally gave up and took it elsewhere.