I paid this place for a fully rebuilt Landrover discovery and recieved a vehicle that I can't even…read moredrive to the gas station because it won't start half the time when I come out. Please feel free to look at the Facebook post from May 6,2019 where the owner claims not to be a fraud. I have pictures posted on that thread of their great work. Also do yourself a favor before doing business with them and Google the owners criminal record his name is Jason Doughty. I wish I did. I wish that I could load a video of it running to show you what $10,000 gets you from his shop but if you want to see it send me a message on Facebook I will be glad to share it with you.

run. as fast and as far as you can. I bought a jeep a year ago. paid the deposit with my taxes…read more from the beginning the check engine light was on and we had it back in multiple times and every time Jason would say it was all good and taken care of. fast forward and we had owned the car 5-6 months and the motor blew. the paperwork to see if it was still under warranty was missing. he offered to eat the labor and fix it and said it would be around 1500 and the next thing I know he says he can get me a deal and it'll cost me about 4,000. yeah no thanks. he's not honest and he's a jerk when you call him out on it. I've recommended to anyone that has asked to think carefully and take your business somewhere else. I should have the first day when the conversation surrounded him needing to sell as many cars as he could to get more work done on his bar.

I have been going to Kaprals for more than 20 years and never had anything happen like was…read moredescribed in the other reviews. Service was always excellent and price is reasonable. There were even a few times when something small was corrected and I wasn't even charged. Metal was scraping a brake rotor and making noise and they adjusted it for free even though they still had to make the appt and put the car on the lift. I have recommended to friends and have heard similar good feedback. By the way...they have 117 Google reviews averaging 4.7 stars!

Slow, poor attention to detail, and car required $450 in repairs after taking it in to have tires…read moremounted and ballanced. I don't trust them to work on my vehicles. I had new tires mounted and ballanced. When I picked the car up they handed me a lug nut with stud that broke off and said "by the way, you are going to need a new one of these." They said they couldn't fix it that day because the vehicle was so new that the parts would take too long to get. Turns out that the stud was in Stock at the local auto parts store. They blamed the issue on the Honda dealer saying the lug nuts were installed too tight. When I got the vehicle home however I found that Kaprals over tightened them so much that I couldn't even loosen the lug nuts. Had to use a 2 foot extension on lug wrench to budge them and am surprised that no additional lugs broke off in the process. I also found that the tires were not properly inflated. I found tire pressures ranged from 28 to 40 psi on the tires they just installed. What Kaprals didn't mention was that to replace the stud on this vehicle you have to pull the hub. I ended up taking it to the dealer where it cost me $450 to fix but I knew I could count on it being done right. I had another experience a couple years ago. Had an issue with a car and brought it in for trouble shooting. They said they would get to it that day or the next. 5 days later after being told daily that they would get to it I finally gave up and took it elsewhere.

Service was handled quickly and professionally. Would recommend for any services required.read more

My Jeep has been pulling HARD to the right and burned off the outer edge of the passenger side…read morefront tire in 5K miles (last rotation). Because I purchased the MOPAR Max Care warranty, I brought it to Chilson Wilcox for service, assuming that being a "certified" Jeep repair shop actually meant something. They told me my tires were at 33 PSI, and not the recommended 37, but that everything else was fine. Their only recommendation was to just keep rotating my tires and burning them up. I got back into my Jeep after the appointment, and they had overfilled my tires to 41 PSI and it still pulls hard to the right (no surprise). When I called back to see what they recommend, they said that I could drop it off and they could *try* and figure it out, but that their labor charge was $160+ per hour. I should have known better than to take my Jeep to Chilson Wilcox after I looked at a Gladiator there a couple years ago and asked if the LED package could be added to any trim. The salesman said that he thought it was only available at the "Sahara" trim and above... I bit my tongue and didn't say anything, but anyone who knows anything about Gladiators, ESPECIALLY A SALESMAN, should know that there is *NO* "Sahara" trim for Gladiators. This place is a joke and an insult to the Jeep brand.