Avoid this location if you can. Go to any other location or several carriers within yards. Or…read morebetter yet buy you phone and there are several great companies you get much better deals on monthly plans. I have been to this location twice and both visits are bad. If you like slow service as the employees spend too much time talking personal with customers. Conversations that have nothing to do with phones or service. That can't even work and socialize at the same time as eye contact is important. They are doing this right in front of you as you wait. This is the place for you. If want to stand there for 10 minutes as they wont recognize you. This is your place. If you want to watch people walk out for wait and frustration this is the place for you. I needed something pretty simple turns out. I bought a new phone from apple but didn't have a phone line yet, plus if you buy from apple you don't have to worry about jail breaking or waiting for a year or more to go buy before charging carriers... (This is big as I am SO lucky I can change carriers anytime and don't owe a tone of money on phone forcing you to stay). Apple stated T Mobile should be able to help do it. On top both devices are t mobile. Work cell and personal cell but two different iCloud's. I finally get an assistant to help me. Picture a man helping you sloppy dressed wearing a sport team jersey oversized baggy pants and a ball cap. I didn't realize he even worked there for thirty minutes. Proper attire if East LA. He stated unless it is the same iCloud you must use a desktop. I told him I did it before with other carriers in past. He stated that is the only way T-Mobile is trained and their guide shows. When I told him I didn't think it was correct the other rep didn't correct him but silence was concurrence. Apple Store in 30 minute drive. I went into their competitor next door and not only did they know how to do it they moved everything on the phone I wanted but did it in minutes. I am not sure if all locations in Jax are like this BUT stay away unless board any want to watch dysfunctional. The ones really to blame is store manager and District Manager. T-mobile for not ensure training is completed or updating manuals on the basics of phone transition. Visit was at 6:30pm 4/1/26

Popped into this store today at the Brooklyn Station on Riverside to inquire about possibly…read moreswitching cell phone providers. I was very well taken care of by a young lady named Victoria and I plan to return when I have everything together and I'm ready to switch. I was very happy with the customer service received. T-Mobile is very competitive with their pricing and currently have some great offers for new customers looking to start a line. They are merging with Sprint and have great coverage in Jacksonville with plenty of towers. Right now you can switch and get a FREE iPhone but I'm not sure if I will use this offer or not.... They also allow you to switch and keep your current phone and phone number. I will update this review in the future if I decide to switch. Thanks goes to Victoria for being very helpful and explaining everything to me in great detail.

Timely and reasonably priced repairs on my Dell laptop, got my old back up laptop working again…read morefine.

OMG!!!! THE SWEETEST GUYS HERE!! I am so technically…read morechallenged and they not only helped me purchase a phone, but they helped me turn some weird settings off, taught me how to use some apps and helped me with a kindle! They are so respectful and never make you feel bad for not knowing how to do basic stuff. I truly appreciate and trust them!

Julia was great! Got a new phone line and virtual SIM, she answered my 1 million questions lol and…read morewalked me through features before I left the store. Didn't try to oversell and gave me 2 great options for the new phone line I came in for.

The guy working was very nice. Had to go get a new SIM card as mine was lost. He efficiently got…read moreone, verified my ID which is a good thing, and popped it in for me. Up and running in less than 5 minutes. Thanks a million!! As an aside there are a good number of phones for sale you can touch and feel. They have a big display for Directv. He asked if I bundle. I do not but he wasn't pushy. Could save money if you do it.

Great service! before this store opened the Ponte Vedra location fixed my iPhone and put in a new…read morebattery. I was very, very satisfied with the work. I'm sure the Riverside location is no different and I recommend this company. Way cheaper and less of a hassle than the Apple Store any day.

they let my min0r s0n 0rder things, against my kn0wledge and…read morewith0ut talking t0 me first ruined his birthday wh0 d0esn't speak t0 an adult first

I had one of the worst customer experiences I've had in a long time with AT&T…read more A sales rep came to my house and told me fiber was ready in my neighborhood. He scheduled an install for Tuesday and assured me they would barely need to come inside. I was clear that I work from home and have dogs that are difficult to manage during the workday. He said it wouldn't be an issue. That was not true. The technician later contacted me and said they would need to be in and out of the house frequently. That completely changed the situation. I had to call and reschedule. Customer service agreed to move the appointment to Saturday. That worked for me. Saturday came. No one showed up. When I called, I was told the technician didn't come because the port "wasn't working." Somehow it was fine earlier in the week when they were on the way, but suddenly it wasn't on the one day I could actually accommodate the install. The only solution offered was to reschedule for Monday. Again, I had already explained I cannot do weekday installs. That information was clearly ignored. At that point, I canceled the order. Even the representative I spoke with admitted this was poor service and not what should be expected. That says everything. This was a complete breakdown across the board: * Misinformation from the sales rep * Poor coordination between sales, scheduling, and technicians * Missed appointment with no notice * No real attempt to fix the issue * No respect for the customer's time or constraints If you're considering switching, be prepared for conflicting information and wasted time. This experience made it clear they are not aligned internally and do not prioritize the customer.

My Hp computer laptop was down called Rekonekt Riverside they quoted me the best price and…read moreturnaround out of 7 places! Replaced my hard drive, screen, and updated my software

I've done business with the Rekonekt that was on 103rd a couple of years back. Excellent service…read moreand phone was repaired properly the first time. The location has since closed. We needed a phone repaired recently and took it here. Chris went out of his way to get the phone working again. Much, much appreciated. They also repair other electronics such as laptops, gaming systems, etc. Definitely the best electronic repair shop on the westside in my opinion.

Literally right down the street from me, super convenient because it's a drive-thru, not only…read morethat..... everybody is so cool! It's a family-owned company. 10/10

TV Repair Person Needed I'm sorry I live in Jacksonville Florida Riverside presbyterian house for…read morethe Elderly I have a large TV and it blinked Twice and Now it will not come On only the lite that indicates it's on or power soo of you can help or know someone who can Thx

I walked in with my iPhone not charging. The owner helped me out and was upfront with pricing. He…read moredidn't even charge me after diagnosis. I will be going back soon to get my charger replaced.

I brought my daughter's iPhone 13 to this shop for a battery replacement, and during the repair…read morethey damaged the phone. After the battery replacement, the phone no longer gets any T-Mobile service at all. When I brought this up, they told me that this "can happen" and refused to take responsibility. If a business damages a customer's phone while performing a repair, they should stand behind their work and make it right. Their mistake ended up costing me time and money. Very disappointing experience, and I will never use their services again.