I had a reservation for a 22" truck but when I went to pick it up I was sent through the wringer…read more First I was told TWICE my card wouldn't be accepted (this was not mentioned beforehand. And after I moved the money around 3 times they said that my address was flagged (I live in an apartment complex). But my boyfriend was able to get THE SAME TRUCK, with THE SAME ADDRESS, and THE SAME CARD. This location is SEXIST and totally UNPROFESSIONAL!!!!

I highly recommend this location for truck rentals and reservations!!…read more Nate helped me place the reservation and got me a fantastic discount. Two weeks before pickup, he personally called me to work out some logistics due to the Memorial Day weekend. We arranged for me to pick up the truck two days early with no extra charge to avoid a pickup on Memorial Day. I am very pleased with the service and look forward to picking up the truck at my local Penske dealer (Marion, IN).

Stellar service. Beyond friendly. Helpful advice. We were…read moreable to get a great deal to relocate quickly and efficiently. All staff was pleasant, even when multi-tasking their own positions. Would absolutely come here again

From the owner: We are your neighborhood U-Haul Dealer. We have trucks and trailers for rent, boxes, packaging…read moreaccessories, cartons, and propane for all of your basic moving needs. Call today for more information. We look forward to speaking with you.

The big girl behind the desk needs to go. 90% of these reviews are specifically about her, everyone…read moreelse there ESPECIALLY their hitch specialist is fantastic. The big girl is entirely unable to even spell. My info was filled out wrong on the sheet. She was mean to the hitch specialist, and the hitch specialist was the only reason I was there. She couldn't figure out her computer and needed help from the young lady there. She was rude to me in person, and as I write this review, I call in for a refund (she entered me in twice. Two rentals). Interestingly when calling them, I was shouted "please hold" and then immediately put on hold now for... 14+ minutes. In the rudest way possible. You can only assume it was the big girl based on manners (but I know it is based on voice!) Truly the worst customer service experience I've ever had.

Pure crap. But then again it was Indiana and I was not shocked. The U-Haul in Montana was under…read morestaffed but incredibly help and polite and got me situated and moved to my new home very smoothly. They even gave me an extra week for unloading as I live at 7000 ft and it's a rough drive. So Indiana was an U-haul cluster with rude and lazy help. Montana fixed it all without a complaint. So U-haul was great as long as you pick the right state to choose their services. Just for contexts I lived in Indiana for 20 years. Glad I'm gone!

Worst service ever! Did the online reservation for 2 day rental, pretty smooth. Go to pick up,…read moreand the nightmare began. Forced to do everything online thru phone, take headshots, take photos of drivers license front & back, acknowledge multiple terms & conditions, blah blah blah. Their system was apparently slow, as my photo uploads just circled and circled, doing nothing for 5 minutes, forcing me to start over. Then their auto reply said I needed to provide even MORE information: a passport, a business, an alternate contact. This is after you have ALL MY PERSONAL INFORMATION, my DOB, my phone, my email, my drivers license, my credit card #. After you THINK you're almost done, their online system sends you on a walkabout to "find" your vehicle (of course the farthest one away from building), THEN you're supposed to get an online "OK" to get keys somewhere (wasn't clear where that was, not that I ever got to that step). I am a responsible adult over 60, perfect credit, perfect driving record. I don't have an alternate contact person to verify me -- they apparently actually call the number and if there is no answer, they say they need someone else's number. Nobody answers online in response to anything you text in reply to their ridiculous requests. The onsite personnel were not helpful as they just wanted to get out of there (I did schedule for the last possible pick up at 6:45; they close at 7). WHO IN THE WORLD came up with this business practice????? I've rented at Budget and at Enterprise with no issues, very smooth check-in process. Interesting that as I'm standing outside fuming about the 2nd request for alternate contact, 2 other people come up and are complaining about the awful service as well. No staff would come out to acknowledge anyone, at least while I was still there. Finally got the guy who was "helping" me to open door so I could say CANCEL THIS TRANSACTION. U-HAUL, U SUCK at service.... I would NEVER recommend this business to anyone!

My belongings (two Iphones, Apple air pods, Apple Watch, another set of headphomes as well) were…read morestolen from my car by A Melissa is what the man Ryan said. well she is the one who had my phones and was "holding onto them" my phones were in my car at Parker on Cass street. then the location popped up at a Fairfax address, then when I changed my lost/stolen message on my phones of "I can be contacted or I can come with them police" they were turned off and brought to this place. I contacted them they said they would need permission to release my things to me, (hence they were stolen from my car?) so I was able to contact someone above them and get my phones. when I got there it seemed they had put my number phones in water. it ridiculous how grown men will steal from a young woman. These things make me so sad and disappointed. my phone still work after a good rice bath lol!

I recently had my car worked on (broken window regulators in 2 windows) and they had me back on the…read moreroad within a day, for less than I was originally quoted. They even cleaned the tape residue off my window. Nice people and I will definitely recommend them.