Great guys and awesome mechanics. I gave a bad review because I was in an accident in 2020. They…read morefixed my bike and were cool as shit. There were some "back ordered" parts but my bike was fine. Checked in a year later.....no response. It is 2024 and I still do not have the parts replaced on my bike they ordered and charged my insurance company for. Disappointing!!

The absolute BEST motorcycle repair anywhere! Quality…read moreworkmanship, knowledgeable staff. The best!

I had to two recalls on my bike. I call the dealership and talked to Christian. It's January so…read morehe was able to get me in the same day. I went to the dealership and Chris checked me in. I was told it would take around and hour, and that is what it took. Everyone was personable and helpful. Over all great experience. On top of that it was 50 degrees I got to ride the 100 miles round trip, All and all a great day.

En route to a brother's funeral, and needed a 10K oil change on my new 2025 Street Glide. No…read moreappt., just rode in and said I'd wait if they could do it. I had to leave in 2 hrs. Ryan in parts and the service manager moved their team to make room for my bike. 90 minutes later, they finished. Included a wash, multipoint inspection w/recommendations along with some well received appreciation. They understood my concern for a departed brother and acted quickly to accommodate. I appreciated both their Herculean effort as well as their respect and consideration in my circumstances. I felt like family even though we'd just met.

had a great experience working with Tod. From the start, he was kind, patient, and genuinely…read moreunderstanding. The sale was straightforward--I ran into several issues with my insurance--but Tod stuck with me every step of the way and never made me feel rushed or pressured. He went above and beyond to help work through the complications, taking the time to explain things clearly and find solutions when things got frustrating. His professionalism and willingness to help made a difficult process much easier. If you're looking for someone who truly cares about their customers and will put in the effort to get the job done right, I highly recommend Tod.

**UPDATE*** After…read morethe initial sale... things just kept getting worse. They sold me a used bike with only one key and never told me there wasn't a spare. After I asked about it, they told me they could order another for me... but I'd have to pay for it (lame). I said okay, but they never got the KTM registration card from the previous owner, so they couldn't order another one. Ok, great! I asked if they could help out because when I call KTM, they said I would have to go through the dealer. After numerous attempts of asking my sales rep for help--nothing. After 5 or 6 attempts, I got tired of asking. So, I'm stuck with one key. Hope I never lose it! Another thing that sucks... Trojan claims that their used bikes go under inspection. However, when I got the bike there was an issue with the brake squeaking loudly when stopping. Turns out a pad needed to be fixed. The horn was also not working. So, they sold a used bike to me without even know the horn was shot? Which leads me to believe nothing was inspected and there could have been many things wrong or broken. They were cool enough to come pick up the bike and fix it for me after the sale. Wish it would have been taken care of before! Unfortunately upon delivery of the bike, I had new scratches on the tail that were NOT there prior. Assuming it's from the strap used to secure the bike in their truck during transportation to and from the dealership. The scratches are on both sides of the tail, exactly where a strap would sit. Never said anything to me. If they would have offered to fix it, I wouldn't be updating this review to a one star. But here we are. I also had asked them to email me a copy of my previous bikes odometer statement. I traded in my used bike... and instead of paying off the loan balance for me, they made me contribute $500... just to get more of my money. Since $5,400k for the used KTM wasn't enough. LOL! I said screw it because I was already at the dealership coming from an hour away. And I planned on getting a refund on my old warranty that could help cover that loss. After a few emails back and forth, I never got the copy of the statement. Frustrating sequence of events. Wouldn't do business with these guys again. If you want to buy a motorcycle, here's my advice: buy from a private seller. You'll get a better deal and more honesty.

I just wanted to mention that I had a very positive experience buying a motorcycle from McCarthy's…read more I had priced the same bike at other dealers, but when asking how much I would have to pay out of pocket in the end, all others were higher. The sale went fast, no nonsense fees were thrown at me, and no intelligence-insulting extra crap was slipped into my paperwork. These things are always my biggest fears--especially when buying a car. The transaction was as simple, quick, and honest as possible, and I intend to buy any future bikes right there.

Amazing people to work with! They went above and beyond to help us! It was definitely worth the…read morelong drive we took to get there! I wish We hadn't purchased our other bike already so we could have given this very nice family owned shop our business!