When we first came in to check in it was going well, the ladies up front were nice and then when we got to our room it was stupid hot. We turned on the AC & left we were gone for about more than an hour. We left came back and our room was still hot. It was ridiculous. It was so much cooler outside. We saw a cube on the small dresser beside the beds that said we can chat with the representatives up front. I texted them at 11:17pm and I told them. Then after I didn't get a response I went ahead and went up to the front. We told them what was going on & he said " I don't Have anyone here to go check that every one is gone. You would have to wait til the morning for them to go check them" we told him it was fine but that we wanted to change a room. And he said "but I have to have a reason why your air is not working. I will send someone to go check it"
Then after he had sent a message saying someone was going up there. All he guy came to do was take a video of the air showing it wasn't working.
They did change our room but he was so rude about it and didn't want to give the attention the room needed.
We also went into the little store they had there and that girl that was there was rude she rolled her eyes when I commented to my aunt that it was hot.
The breakfast was good, their orange juice was amazing! Breakfast staff was amazing and so nice.
They also had a party event in the evening & when we checked the ladies up front told us about it she said it opened @8pm and closed/ended @2am when we went after we had gone to dinner they had a security guard there and he told us that he was not letting us in. It was around 12 when we had gone and he said that he was not going to let us in. The next day we went out to the beach and it was nice and beautiful. We asked the people around and they said that they were there till 1:30ish in the morning. read more