I've been a monthly member here for at least 5 years, and I honestly felt like it's finally time to…read moreleave a review. The biggest thing I've noticed recently is the change in the team's attitude. Before, whenever I asked for a small favor or wanted them to pay attention to something, I sometimes felt like I was being a pain. Lately though, it's been the complete opposite. The staff are much friendlier, easy to communicate with, and most of them speak great English. They actually listen to what you're asking for and make the effort to get it done. The wash might take a few extra minutes now, but I'd much rather have that if it means they're taking their time and paying attention to the details. As someone who's been coming here for years, I finally feel like my voice is heard and that they genuinely appreciate their monthly members. That kind of customer service is hard to find these days. If you live anywhere in the San Gabriel Valley, I'd definitely recommend checking this place out. I've seen the improvement firsthand, and I hope they keep it up. Keep up the great work, guys!

I've been coming here for about 20 years because they "used" to do a fabulous job on their car…read morewashes. Now mind you, I live 2 blocks from the Alhambra Car Wash on Atlantic & Main, but I always drove out of my way to come here. I bought a booklet for the "Gold" car washes for approximately $300.00, three months before the transfer of ownership. Now if I knew what I know today, I definitely would have not bought them. I wish the cashier who sold me the booklet would have told me about the pending sale and transfer of ownership. I'm giving this review on my most recent visit. On a Wednesday, I arrived seeing that there weren't many cars on the lot awaiting to be detailed at 11:45 a.m. and departed at 1:30 p.m., only to pull my car back onto the lot near the gas pumps to "detail" my car myself. Why? Because when my car came out of the wash dripping with water and soap residue, my car sat in the blaring 102 degree Sun for 40 mins., I finally walked up to the cashier and informed him that no one was tending to my car, he immediately got on the walkie-talkie and 15 minutes later, Jenny started to "detail" my car for 20 mins. Now I'm not faulting her, but the amount of hard water spots that were on my car was out of control. Jenny and I walked around my car, and she dealt with the hard water spots I pointed out with a cheap product that was like diluted Windex to the best of her abilities, until she was summoned by her supervisor to get working on another car. I didn't want her to get in trouble, so I told her to just go because she wasn't having any luck in getting the hard water spots off my car. As I was wiping the water spots off my car by their gas pumps, with my bottle of Chemical Guy's Speed Wipe Quick Detailer Spray (which I always keep in my car, because I like a clean looking car), the lady who used to work the cashier desk walked up to me and asked what was going on. I showed her all the hard water spots on my car, and she was really ashamed of the finished job. I told her, after paying for a car wash, which is $50.00, plus giving a $15.00 tip, I basically paid $65.00 for a crappy carwash. She told me, I know you're a long time customer and have a reputation with the detailers for always giving a good tip, and apologized for the crappy job on my car, which was unacceptable, even to her standards. She said she was going to talk to the new owner's about the many complaints she's been getting lately from customers. Lastly, as I mentioned, I'm giving this review based on my last time there, but honestly, the last 2 car washes were pretty bad, and I had to wipe my car down both times. I just didn't want to give a bad review, but this last time had me truly disappointed and I need the new owners to know what's going on at their establishment, and hopefully work on improving their business. Note to new owners: I know the dynamics regarding the change of the quality of your car washes has A LOT has to do with the ICE raids, and them taking some of your best auto detailers. But if you want to charge Nordstrom prices, get quality detailers and let go your employees who are doing a disservice to your car wash business. I've got 3 "gold" tickets left. Hopefully, my next visit will warrant a new and approved review from me. Thank you.

This is an okay place to get your car washed if it is not new and is just your beater. You will get…read moreswirl marks and there is an increased possibility for scratches. My recommendation would be to go to a coin op car wash (nearby) or a touch less gas station wash (there are a couple in Pasadena, Monrovia, and El Monte) Again, do not bring your car here if you care about your paint. fair warning!!

We were in the AREA and wanted to get a drive thru type of CAR WASH so we went on YELP and MISTER…read moreCAR WASH appeared... FIRST OF ALL: I am not sure why there are so many negative reviews. YES the place here's busy and there's a long line. But they have 3 LANES!!! 3 LANES: 1 line is for non members and the other 2 lines are for members. QUALITY: The organization of the line got better in my opinion... TIME OF ARRIVAL: Sunday afternoon. We were car number 6 in line. I was pretty happy about that. Then, I saw a nice and hardworking lady carrying a tablet and going to ASI the cars in line. It felt like the SAME organization system used at IN 'N OUT BURGER! That was pretty cool!!! It made the line go a bit faster. We waited for about 20 minutes... VALUE: It's pretty pricey $16 for a base wash. But, I like the machine and it really CLEANS well in my opinion for a small SUV. However, I do see a lot of BIG TRUCKS in line so I think I can only speak for mid size and compact cars... Once you get to the front there's another hardworking MISTER that tells you which car you WILL go after... However, there were no empty shots for DRYING or VACUUMING :( wah wah wah... (sad cello music)... VERY ORGANIZED MISTER CAR WASH!!!!!!

I mentioned that last time, they suggested a brake fluid change on my next oil change. They said…read morethey will check my file. I love that they keep my car on file. I also get text messages about getting my next oil change too. They quote you for the service(s) and will require your signature to sign off before commencing. I think the time it takes to get your car serviced here is pretty quick. I drove up and was quickly assisted. They are correct in saying "no appointment necessary" and there is usually one free spot available each time I have come here for my oil change.

The Good - quick service, straight up pricing on fluid services…read more Not so Good - staff gave some attitude when asked what transmission fluid they use "the kind the car requires" with ATF on the invoice - of course they'd use Automatic Transmission Fluid, I just wanted to know the brand for future reference. Be sure to ask which "free" carwash they give you because the guy said "any" when I gave him the voucher and I was still charged $10.

I like getting my car wash here. I typically get the bronze wash. It's fast and easy.read more

Came here in my new K4 and got the Gold package…read more Not worth the value I paid - two tires got 1/4 squirt of tire shine which was not spread to the rest of the tire. These photos were taken at the vacuums right after exiting the wash. Also Brake dust all over my wheels that I wiped down myself. Perhaps this is a compact car issue, I was here in my last vehicle and didn't have this issue.

This is my favorite place to get my car washed. They have great deals service is great and the…read morelines are not long. Prices are very reasonable. You can even get your car waxed for under 100 bucks. The place is old. Needs to be a little renew remodeling up but other than that it's a great place to get your car washed if you in that area.

Been coming here for years. It's a hit or a miss but most of the time you'll receive a decent…read moreservice. My most recent visit was afternoon on July 10th. The person working the front desk seemed like she was absolutely miserable and did not want to be working. Asked her for cash back so I can leave a tip for the workers washing the cars which I always do. After paying I noticed she didn't charge me for the cash back and when i asked why she didn't charge it she blamed it on me and said "you never confirmed you wanted it." When I specifically told her "that's fine, go ahead and charge it" She then proceeds to give the following customers in line major attitude. If you are working a customer service job but hate the job itself you should seriously find other employment. Don't make supporting customers pay for you being miserable. First time seeing this cashier here so maybe she's new? Regardless this is a decent spot to get your car washed they do really good jobs on leather treatments and they are fast all around.

They were very helpful! I am very grateful for their help cleaning up a nasty dairy spill,…read moreafterwards my car was left smelling so fresh, with no evidence of the many many many coffees which have been spilled in my car. Will definitely call them again in the future.

I went through the car wash and it came out just as dirty as it went…read morein!.........................................................

First time at this coin wash and I loved it. It was really easy to pull up, get the wash done and…read morevacuum or dry. Really convenient location, you can even grab some lunch right next door before leaving. I think the wash was only $2.50, which seems cheaper than the other spot that I go to that is $3.50.

Crazy water stains after using this car wash…read more Too many puddles while you are washing your car too, Your shoes will be soaked by the time you are done.

I've been coming with my car for years and twice with my sports car, it does a great quick wash but…read morei notice sometimes even when you get the platinum wash there is nothing coming out of some of the labeled sprayers at the end. The pricing is not bad but i was thinking maybe if I go weekly then it would be worth the subscription. Today I went with my race car and the mirrors got moved, they were nice to push them back to normal. My sister had a bad experience where the spinning rags took off her passenger side mirror completely. I still go because it's a very quick wash and I don't have to detail them myself especially on a hot 102 degree day like today.

Horrible car wash and terrifying place ... BE CAREFUL! BE CAREFUL! Lupe, one of the staff members,…read morebecame extremely aggressive toward me -- and the supervisor/manager was even worse. !!What happened was TERRIFYING! A staff member named Lupe and, especially, the supervisor/manager behaved aggressively toward me. What happened was terrifying and completely unacceptable. !!! My elbow accidentally touched my car horn. An employee named Lupe immediately began yelling at me, demanding to know why I was honking, and used profanity toward me. I then proceeded toward the car wash, but Lupe blocked my path with a traffic cone. A supervisor came over and, instead of de-escalating the situation, told me that "Lupe does not yell at someone without a reason." At that point, I rolled up my car window. The supervisor then struck/banged on my closed car window with his fist. I was then told to leave the car wash immediately. The supervisor told me that if I did not leave the property, he would call the police. Because of the way I was treated, the Horrible car washterrifying placeaggressive conduct toward my vehicle, and my overall dissatisfaction with the service, I requested that my membership be canceled and I left the property. I had been a customer of this car wash for approximately six years. After this incident, I no longer felt comfortable continuing my membership and requested a refund of the disputed membership charges.

I have been coming here for a few years now, and they have been consistent. I recommend that you…read morecome in the morning so you do not have to wait long. They have a reward card system, but you have to ask for the card. * They do not give change back via debit or credit so bring cash for Tips. And they have a separate tip jar for the vacuum guys (so don't forget to tip them too)

Waited for my car for over an hour. They left my car to dry in the sun for almost an hour…read more They told me it would be $4 Upcharges for being a pick up. After I checked they charged me $7 instead. Not worth it! Oh and they chose what cars to work on first. For sure not coming back

I needed to kill time and I was in the area. I decided to give this car wash a try. The entrance is…read moreon Atlantic and the start of the wash is located in the back. They have a waiting area inside that has vending machines dispersing snacks and beverages as well as plenty of outdoor seating available. There is also an ATM to withdraw money from right inside next to the cashier. The price was pretty reasonable, being something like $30 for the highest package. The results of the car wash was pretty decent. I was in and out within 30 minutes! They were fast! I was used to a 45 minute minimum at my usual location.

$35.00 plus tip for a luxury wash and my car was still dirty inside and out. Poor quality of work…read morefor such an overpriced service. My weather mats still had dirt on it and my driver door and back door were still dirty. Looks almost like a dirty handprint. I had to vacuum and wipe down all the dirt. Will not be coming back. Go to TC for cleaner and cheaper wash.