If you care about getting the best out of your care, the most efficient rehab, and your wallet, avoid these clinics at all costs.
I'm the kind of person that diligently looks up all places before going (restaurants, doctors, therapists and especially after all of the PT that I have been through over the years - ie 10 years of chronic pain and about 9 therapists) I called around to about 6 clinics before picking this one (I trusted their ratings and what they explained their protocol was and I wish I didn't.
So many red flags:
Diagnostic: my therapist did not do all of the normal tests required of a PT or ortho to pinpoint where the pain was coming from and what made it worse to focus on healing that specific area
Assigned program: stretches - amateur and minimal (my injury is my hip and this therapist only prescribed glute and calf stretches for 2 min each, every other clinic and therapist did all parts of lower body (hip flexor - which is my biggest issue and most inflamed and needs to be stretched and slowly strengthened. Hamstring, adductor, lower back, pelvic floor, quad etc. for 20-30 seconds, 3 times each)
Also had me doing exercises that were flaring up my injury not focusing on the surrounding muscles to slowly strengthen them to stop overworking my injured area
Lastly - no home exercises - every single ortho and clinic has sent me up with stretches and light exercises to do DAILY as this is very important to expedite healing.
The lack that he didn't would have just prolonged my injury and healing.
I have already found a much better clinic which is always filled with conversation and laughter, many therapists, many patients. An app for me to see my program and exercises and check them off as I do them. And I can message my therapist in the app with questions as they pop up.
And lastly: COST: this place is a corporate greed factory that takes advantage of their patients and therapists.
What I was quoted on my BILL DID NOT REFLECT AT ALL WHAT I WAS CHARGED!
They charged me 683!!!!!! For my first visit, leaving my portion 146!!!!! Which is literally less than half of the cost of my first intake visit at my new clinic 290.
Each follow up visit was 406!!!! Leaving my out of pocket 83.67.
That's already 400 gone from my FSA with 4 failed appointments which were by far the worst of all the PTs I've worked with and most expensive I've ever had.
They literally have 3-4 people working there at a time!!!!!! Only one aid, my new clinic has at least 5, all so eager to help.
When I contacted them about the discrepancy in the cost of what I signed and what was billed they told me that the therapists don't even see any of of that money and make like 60-70 an hour. And they would not honor what I signed and said the charges stand. Absurd
This company opened up a ton of clinics to take advantage of as many people as possible financially and they clearly do not care about your care, only your money.
AVOID AT ALL COSTS IF YOU WANT TO GET BETTER IN AN AFFORDABLE OR TIMELY FASHION!!! read more