For the most part very good therapy staff. However, the…read moreoffice wanted to charge me a $30 dollar NO SHOW FEE for 2 days I was sick with strep throat and had a fever. I did call both days I had to miss but apparently they still considered it a no show. I find this is a harsh policy. I couldn't help getting sick and it was definitely unexpected situation. (If I was in a bad car accident and canceled a couple of sessions they would consider that a NO SHOW??) Again, I did CALL each time to let them know I was sick.

Have been going for a few weeks now for hip pain. Was referred to PT by Pain Mgmt Md. it's…read moreconveniently located, ample parking and in a safe location. The staff is excellent, quickly identifying the causes of my discomfort and developed a treatment program. I'm extremely satisfied with the process I'm making and the pain and discomfort is reminiscing.

This husband/wife team recently completed several weeks of therapy at Pelletier Rickert…read morePhysicalTherapy, and we were both thrilled with the results of our experience. One of us did sessions in preparation for a total knee replacement here, and the other had to do the pre surgical therapy in another state because we were in that state for the Thanksgiving and Christmas holidays. The one receiving prep at Pelletier Rickert was much better prepared for the total knee replacement, and progressed much better after the surgery. The staff is knowledgeable, skilled and above all, compassionate to individual needs. There has never been more professionally run business in meeting our physical or health needs. We actually looked forward to our visits, and felt like family with both patient and staff during our experience. Post surgery, both of us were walking without the need of a walker or cane within a day. Our progress was beyond anything either of us expected post surgery. While our surgeon was excellent, we also feel our therapy also greatly contributed to these results. If we need physical therapy again in the future, this would be our number one choice.

Very personal and friendly. They know you by name and explain the process very simply.read more

Our experience at Encompass Health Rehabilitation Hospital of Naples was extremely disappointing…read moreand stressful during a time when our family should have been focused on healing and recovery. Rather than feeling like individualized, patient-centered rehabilitation, much of the stay felt like a box-checking exercise. We repeatedly encountered rushed interactions, poor communication, and a lack of attention to the patient's unique needs, goals, limitations, and pain levels. As family members advocating for our loved one, we often felt dismissed rather than listened to. There were ongoing concerns regarding delayed pain medication, inadequate overnight medication management, missing or delayed safety equipment, and charting that did not always accurately reflect what was actually happening. We also felt that important information provided by the family was not always taken seriously, despite our being actively involved in the patient's care and discharge planning. One of the most frustrating aspects was the perception that facility processes and discharge timelines sometimes seemed to take priority over the patient's actual condition and readiness. We frequently had to push for appropriate equipment, services, and accommodations that should have been part of a collaborative rehabilitation plan. The therapy itself had some bright spots, and there were individual staff members who genuinely cared and tried to help. Unfortunately, those positive interactions were overshadowed by larger issues with communication, responsiveness, and overall patient-centered care. Rehabilitation is about more than completing tasks and documenting progress--it is about listening to patients and families, treating them with dignity and respect, and creating a plan that truly supports recovery. Sadly, that was not our experience. I hope this feedback leads to meaningful improvements for future patients and families.

I broke my hip from an accident 12/27/25 and was in NCH Hospital North Naples for a few days (not a…read moregood experience there, see other review). On 12/30/25 around 4 pm I was admitted to Encompass. I stayed there for the next 11 days. Food A Doctors Cruz and Presley A- P.T. and O.T. staff (3hrs/day) A- Day Nurses and aids B+ Night Nurses and aids B Housekeeping/cleanliness B Case Manager C I was told that I would be discharged 1/12. Therefore, I was astonished that I was told at 3 pm on 1/8 that I would be discharged on 1/9 at 1030 am. I was totally not prepared to return to my home (I live alone). I had no special equipment like walker, commode (to go over toilet), and shower chair. They said they could loan me one of their walkers and I could return it later - what? I appealed this discharge to Medicare, but was informed about 3 pm 1/9 that my appeal was denied and so I was discharged on the morning of 1/10. Overall, Encompass was very good for rehab.

This office is all about money, not compassion, empathy or patient care…read more The reason I say that is, I called this morning to readjust my physical therapy schedule and they said there would be a charge because I'm missing today's appointment which I have scheduled out through September. I explained my daughter is having an emergency tonsillectomy surgery this morning @ physicians regional Hospital because her throat is bleeding and she couldn't breathe Tina the horrible front office staff person just argued with me and told me that's their policy. even after knowing it was an emergency tonsillectomy, her position remained the same. In addition i reminded her I had been a shoulder surgery patient of Dr. Guerra's - she just raised her voice and said that's policy Then I called upstairs and Tia gave me the same nonsense Good doctors, horrible staff

Went to their office 2weeks ago with a broken leg. Never heard back from them until today when I…read moregot a call from a different Dr saying they received a referral from them. they waited two weeks to send me a referral for a broken leg that needed surgery. Not even a phone call from their office.

my therapist was excellent but I was misled about the cost and my insurance coverage. i ended up…read morepaying $100 per session when I was quoted $4 per session.

They told me Roxana Rangel Pomo was a "Rock Star" when it came to resolving vertigo issues, and…read morethey were right! Both she and Michael Fritz resolved an issue I was having since before Easter. This place goes beyond the knowledge and expertise I have experienced anywhere else, including the treatments I have had out of state. It is my opinion that this place only hires the best!

I have gone here multiple times over 20 years-- first, for recovery from spinal fusions, and later…read morefor recovering from knee replacements ,torn rotator cuffs, and a shoulder replacement. Thanks to John and his team of PT's, I'm still living independently in my late 80s!

I was very disappointed in my results. I did 22 sessions over 11 weeks and experienced very little,…read moreto no improvement. I'm 74 years old, yet Dr. Pierce worked on me like I was one of his 22-year-old hockey players.

The folks who have been here for 26+ years know exactly how to treat you! They start with a…read morethorough evaluation and go from there. If you want kind, personalized care that is up-to-date on the latest technology, this is your place!

When you go to 8-9 physical therapy sessions and absolutely experience that no progress/improvement…read moreis being made and you actually are feeling much worse and in more pain, it's beyond time to question the services you are getting or not getting. The most important thing my surgeon's office kept on telling me is muscle strengthening after hip surgery during physical therapy is huge and super important and that never really happened at all during my sessions at Allied. I would personally NOT recommend ever going to this facility.

I went in for therapy, had good sessions with the therapist. However the woman at the front desk…read moremade a mistake with my insurance. I did 3 sessions with an add on that I was told was free. After the 3rd session they informed me of the mistake and that I owed the balanced. I was upset about it and they were not willing to budge on their mistake. I quit going there because of this. Before I left I asked if I owed anything else and they said no. 6 months later I got another invoice for more that was not covered by insurance. I tried to argue it but they go through a 3rd party for invoicing and office manager never reached out to discuss the issue.

I have no ax to grind with the employees, they did their jobs effectively…read more However, after being bounced from one employee after another for physical therapy, I requested that I work with just one therapist. The receptionist agreed with that and set me up for two weeks in advance for one therapist. Unfortunately, after one visit, I was back to a different therapist. In addition, Apex (at least at this location) does not offer traditional tens therapy that my insurance WILL cover. INSTEAD, they only offer their preferred "DC current therapy" that costs $30 per visit. If you go on the website for this special therapy tool (Neubie) the manufacturer promises this, copied right off their website: "It is THE device proven to add incredible cash-pay revenue to your clinic" Now I really don't know if there is any value to this special shock therapy, and if I was sure it would work, I would be happy to pay for it out of my own pocket. But there is no guarantee. I'm really bothered that both therapies aren't offered, and give the patient a choice. Maybe it's the incredible cash pay revenue?? I canceled all of my remaining appointments.