I've held off on posting this review for a long time and tried to move forward, but my experience…read morestill bothers me so much that I have to warn others to avoid this place at all costs. First, the receptionist needs additional customer service training. She came across as unprofessional and rude for all of my visits. Multiple times I waited for her to finish a person call, texting or scrolling on her cellphone before being helped. This was annoying, but not what I take issue with. My therapist, Prajakta, saw me for about a month before going away on sabbatical. (This is the only good thing about this place imo, that they let their employees take the time they need to recharge). However, while she was away I had a new therapist for every single visit, with only one therapist seeing me on two separate occasions. This didn't also didn't bother me either. When Prajakta returned, I had been about a month in recovery from surgery for the problem I was visiting their facility for. I explained I was scheduled for another procedure that scheduled for the following week and the doctor recommended I continue therapy. Prajakta, after visiting with me just the one time since returning from her sabbatical told me that I was all better and didn't need to schedule any further appointments, even with the info I just shared with her about having another procedure scheduled. This place does not care about their patients. They do not care if you still have visits approved through insurance. They do not care about Doctors recommendations/orders. And sadly they do not care if they have helped you or not. So that was my experience and I hope this helps anyone thinking of using this facility to maybe look elsewhere.

10 out of 10! Praj helped with ongoing R shoulder pain. I was amazed and happy with how quickly she…read morehad it moving pain-free. Super knowledgeable and personable. I'll definitely come back in the future should any other body part decide to not cooperate and require physical therapy. Front desk staff and PT assistants are all helpful as well.

I went for several physical therapy sessions, but my therapist always was too occupied running back…read moreand forth between me and other patients. The time there didnt feel personalized. I wanted to ask further questions but since my time was shared with others, I couldnt follow up like I wanted to. I was going to give CA Rehab and Sports another chance since having another issue, but calling this location is like calling a radio station. You are lucky if they pick up. One time, someone actually picked up, but I could hear people talking in the background. Then he/she hung up- very unprofessional. Ill take my chances elsewhere.

I'm not an easy patient. I have a background in fitness, I'm semi-obsessed with understanding the…read moremechanics (the WHY) behind movements, and I also tend to train myself into the ground before I crawl in to the Pro's and beg for help. I came to HealthPro with two competing issues, one a crazy rare injury and surgery (essentially I tore my hamstrings off at the top and they pulled down my leg... had them reattached) and a herniated disc injury & surgery. The neck thing has been pretty standard - the leg, I've been a 'first' for most of the medical pro's I've seen along the way. Apurva has been my therapist, and I'm progressing really well - she challenges me in a safe way, answers all of my questions in ways I can understand, and she's also FUN. Randy at the front desk has been great with all of the paperwork, approvals, etc, and kept me informed about the process (which is important when you are in the fear cave of athletic injury and everything insurance-related feels SO SLOW.) The aides are all great - personable, kind, and efficient. I'm super grateful to have these guys on my recovery team - my epic injury saga is followed by an EPIC COMEBACK!

I have been receiving care at this facility since the beginning of February. I cannot tell you how…read moremuch I love this place. There is such a good vibe when you walk in. The receptionist is super cool. The physical therapist are awesome and the assistance to the physical therapists are so friendly and engaging. I never want my sessions to end. Businesses need to take a lesson from how this establishment is run. Everybody is happy accommodating and very down to earth. I highly recommend the Bay Area Physical Therapy to anybody in need of recovery and a safe place to get it done. I'm gonna be so sad when my sessions end. These ladies feel like family to me and I actually wish we could be friends outside of PT. That's how much I love this place!!!

I was able to schedule an ultrasound appointment, only a couple weeks out, without a referral. Even…read moreso, it was covered by my PPO. Lauren found several things that were invaluable and jumpstarted my physical therapy with two of her experienced therapists, Gary and Megan.

I get another call back from the same Girl who hung up on me saying she was calling to make an…read moreappointment she said they got busy in the office at 8:20 something AM so that's why you guys hung up on me 3X. I not sure if this is the concord location that called me because I went to BOOMERANG health care in Walnut Creek so I'm going to guess it's the Walnut Creek location because she said they got the referral from them! I told her no thank you You guys are unprofessional you got busy so hung up on me 3X? You need better people for customer service. So this place called me this morning and didn't leave a message. They called around 8:29 am so I called them right back and someone picked up and hung up. I called back again and a lady answers then hangs up. Called back again and a man answers and when I asked what this is because someone called and left didn't leave a message and just hung up and I called and the lady hung up on me he said the name of the place. Okay but what are you? He said a medical center? Okay still doesn't answer the question. He asked for my name and phone number then says I don't know who was trying to call you and says but we will get back to you and hangs up. I google the name and find out it's this place. So why didn't you say that to begin with because it shows for physical therapy so why couldn't you just say that and why did the lady who answered hang up? Rude and unprofessional

I wish they wouldn't have the therapist working on multiple patients at once. It would also be nice…read moreif they kept you with the same person every time since notes aren't always updated. Makes consistency in care very difficult.

I can't say enough positive things about Janice and her team at CPT…read more They go above and beyond with their care of patients here. It's very hard these days to get a physical therapy place to do ultrasound and other modalities on patients. Most places just assign you exercises to do and often leave you unattended to help multiple patients at 1 time. Not here- they do things the old school way, or like I like to say... the healing way. We get assigned home exercises- but my time in the office is spent doing ultrasound , massage , and therapy. The office is always clean and I have never had a problem with parking The facility is also easy assessable to people with mobility issues

They are very attentive and friendly. Easy to find and in a nice neighborhood . They take time with…read moretheir patients.

Well I found out why it's rated so low, over 3 hours to be seen. The Dr Matthew Dong was horrible…read moreand acted like he didn't even care or want to see me. The staff behind the counter was nice but that was it, What a waste of time.

Very unprofessional staff they have a bad attitude and you can tell they don't care about their…read morejob, and they make you wait crazy amounts of time to get help along with having a WEIRD cold uncaring attitude and the whole place just has a weird unwelcoming atmosphere, DO NOT GO HERE AVOID IT ALL ALL COSTS THERES A REASON THEY HAVE 1 STARS ON YELP

Everyone I encountered here was lovely. My PT was Jenna Mitchell. Super smart, talented, caring,…read moreand personable.

The people here at front desk are incompetent just like the rest of John Muir. No wonder your…read morereviews are garbage.

Just drove in traffic to my 8am appointment to have it…read morecancelled on me when I got there (no call). I get that it happens but according to the receptionist the provider called in earlier and I was her first appt so I should have gotten some notice The receptionist wanted me to drive another 30mins away so I could be seen today. I explained that I didn't have more time to accommodate this and then she was openly hostile and started to chastise me that she was just trying to explain my options. I guess I was supposed to only provide yes/no responses. No apology just a bunch of disorganization, hostility, and disregard for basic curtesy and professionalism.

Don't use them unless you have plenty of time to wait for paperwork. My wc case on hold can't close…read morebecause I'm waiting on a letter 12/22/24 I just sit here in amazement, the letter I need was sent to the adjuster and nobody else, even though it's my health report and I requested a copy, OH IT GETS BETTER- the adjuster is out until December 2