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    Broadview Federal Credit Union - Broadview FCU

    Broadview Federal Credit Union

    (50 reviews)

    When this bank was a SEFCU things worked well, but in the fall of 2023 it merged with CapCom to…read moreform Broadview. Things here are now slower than slow. Every transaction takes 2-3x as long because the computer systems aren't fully integrated. Whether you are making a deposit or a withdrawal, you need to sign a receipt. Even the ATM software outside is slower... it offers you more options which take longer to navigate through, and it also pauses longer between screens. I hope it gets better, because right now it is just a time waster. (The staff, which are the same as from when it was SEFCU, are still nice though!)

    There used to be a time, where I would not shut up about how GREAT SEFCU was. They gave me a shot…read moreat financing my cars, when my score was on the low side . . but I was able to talk to them and show them my progress and explain my old debts. That, was 20 years ago. Much has changed, over the years . . as SEFCU Got Bigger, and the consumer became much smaller, to them. We hold no value anymore. Just a credit score. Now, they have merged with CapCom and become rebranded as BroadView. So now they are even BIGGER and we, the consumer are even smaller. I get that my credit score has seen its ups and downs over the 35 years I have been with SEFCU/Broadview. I get that, after review of my credit profile, they had to cancel a credit card I had with them, even though I had been making payments all along. I get that part. But, when you canceled my card - your system will no longer allow me to make a payment to the card on my own. Instead, I have to call each time and request to GIVE YOU MONEY. How absurd (and out of touch) is that? Okay, so I make the call and request that you take $210 payment towards the closed card. Staff makes the payment to a different card on an account that is still active, and I could have made myself. Why would I need them to make a payment on an account I have access to'? Then, when I told them about the mistake they made, they informed the that they could reverse the payment - but it would take two days and I Can make another $210 to the closed card today. WAIT. WHAT? So, you are perfectly OKAY tying up my $420 for a few days while you sort out the mistake you made? A mistake, by the way, I would not have made if I was able to make the payment myself. My Dad has a Credit Score of 840. You fall all over him, when he comes in and call him if he gets a car loan from another bank. Yet, his interest rate is so good that you barely make any money from him. My interest rate is much higher. And you treat me like the red headed step child. Yet, I have never fully missed a payment with SEFCU in over 30 years. You make a ton of money from people like me. A TON. You make pennies form my Dad. Let that sink in.

    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (7 reviews)

    Extremely infuriated by the incompetence and lack of customer consideration of one, Anthony D…read moreWilson, Financial Center Manager at the 1450 Western Ave branch. I went in with CORRECT commit number to have insurance check endorsed at the branch. Anthony D Wilson wrote ONE of the 8 digit of that commit number wrong and took himself off into wild goose chase for next 45min. when everything was done, I asked him what took so long? and he answered "YOU gave me A WRONG commit number", in very condescending tone. I asked him what the correct number was, and he showed me the EXACT NUMBER I came in with, which I gave him verbally as well as visually. When Anthony realized that He made a mistake from the beginning, all he said was "oh, it's on me" and that was it. NO APOLOGIES. and he just walked a way. When I started to complain that I got stuck in the branch for 45 min. on the business that should have taken less than 5 min, BECAUSE of Anthony's mistake, he tried to make me go out the building by saying "your complaining will be another 5 min" in VERY confrontational attitude. NOT HAPPY.

    I just visited this branch yesterday. I had a joint account with my mother, who recently passed and…read moreneeded to transfer it to me. I met with one of the relationship managers (I forget her name but she was in the left office). She was so warm and funny. She took so much time with me and even thought of things I would need to do to help wind up the estate as a person living out of state.

    SEFCU - banks - Updated May 2026

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