I went on a See It All Chicago Tour, Saturday, December 17, 2016. I elected to go on the Mini Bus Tour. It was scheduled to begin at 10 am and I paid a total of $37.10 for the tour. The customer service agent said over the telephone that they don't pick up customers at the hotel I was staying in (Travelodge Downtown) and that I would have to go to another location to be picked up. When I printed my ticket, there were specific instructions on it for me to wait in the lobby of the Doubletree by Hilton hotel. Fair enough. That didn't seem like an unreasonable request.
I caught a bus to the Doubletree and got there around 8:45 am. I was super early and I told the front desk people why I was there. Then I waited. And waited some more. Every now and then I'd glance up and see hotel workers either giving me the side eye or quickly turning their heads as they pretended they hadn't been staring at me just a moment ago. It was almost 10 am by this time.
Then one of the employees said I had a phone call at the front desk. It was from the driver of my tour and he said he'd been trying to call my cellphone and he wondered why I wasn't at the Travelodge when he came to pick me up there! I'd turned my phone on silent, as I hadn't planned on having to use it. I thought all I needed to do was follow the original instructions to meet at the Doubletree. He told me the tour had just begun and I could either reschedule for the 1 pm tour or catch a taxi to the Adler Planetarium where the tour group currently was and I'd be reimbursed for the cab fare. .
Since I had other things planned that day, I paid a taxi $10 to take me to the Adler, got out and didn't see the shuttle. I went inside the planetarium and no one there knew what I was talking about. After going back outside, I saw the shuttle and flagged it down, as it appeared to be pulling off.
The tour group was very small. The only customers besides myself was a man from Spokane, WA and a married couple from my current hometown of Atlanta. The driver was a New Jersey transplant who'd been living in Chicago for several years and he had an attitude as if the whole mix-up had been my fault when all I'd done was follow the instructions I was given. I was late for my tour, but at least I was there now and I was reimbursed for cab fare as promised.
The tour seemed a bit rushed to me. We only got out of the shuttle three times to take pictures for a few minutes and the driver never got out at all. Had his back turned to us pretty much the whole time. I understand it was a chilly day but it would've been nice if he'd been more personable. I've been on city tours in Las Vegas and Miami and I've never been on a tour where the tour guide didn't get out of the ride. He could've at least taken photos of us or something. I do give him credit though for his knowledge of everything we saw. He knew his stuff but he appeared to be in a hurry. We were trying to take pictures of various landmarks that he was telling us about and he'd zoom right past it before we could get it in focus.
There goes the famous Bean sculpture. Zoom! There goes the original Playboy Mansion. Vroom! There goes the Abraham Lincoln thingy. Whoops, missed it again! Al Capone used to hang out here. And there it goes! Yeah, we were "seeing it all" but damn....
The photographer in me didn't miss everything though. I took some good shots of downtown Chicago, Museum Campus, the famous Chicago Theatre, and especially Trump International Hotel and Tower. Whatever way you feel about Donald Trump, his hotel is spectacular and is currently the second tallest building in Chicago. We got out near it for one of our stops. While I was photographing it I couldn't help but say to myself in my best Donald Trump voice, "This tour is a disaster."
After the tour was over, the driver/tour guide dropped us off at our hotels or at various landmarks. The married couple requested to be dropped off near the Willis Tower and he obliged. I was the last one off the shuttle and he did take me to the Travelodge Hotel, where I discovered I'd somehow lost the key to my room. Maybe I left it in the taxi because I didn't find it when I searched the seats on the shuttle. That's not the tour's fault though, but it does show how flustered I must have been, as I've never lost a hotel key in my life.
I'm rating this tour two stars. I didn't feel like it was a total waste of time because I managed to see more than I would have if I'd looked for all of that in one day on my own. But I did feel as if poor communication between the office and the tour guide led to the original mix up. The driver was going through the motions and just wanted to get the tour over with. It could improve immensely with a little more interaction and maybe stopping and letting us get out at two of the major parks we passed (Lincoln Park and Millennium Park). read more