Today, I chose to use our public transportation for the first time, taking CAT from Talqapauque to…read moreCottonwood. The driver, Tim, was exceptional and provided excellent customer service. He did an outstanding job checking his mirrors, which was very reassuring.

Keep up the good work crew !!!! No complaints about your services . We will recommend you to those…read morewho need a ride to town Sedona and camp verde

Ck's Need A Lift-Dennis my driver, was very prompt and courteous. I will definitely use them again!read more

Not a good service at all. For 35 minutes of ride, I was charged $240. My partner and I called and…read morespoke to the owner she refunded partial payment and said that she doesn't understand why the driver, Denis, charged so much. I would not recommend this service to anyone.

Wow! If you are anywhere NEAR this area you have to take a ride on this train! Our family drove…read morefrom Tempe to Clarkdale which took about 1.5 hours. It was such a relaxing train ride. 2 hours up and back through the canyon for a total of 4 hours. We saw lots of gorgeous rock formations. Craig was a very knowledge and personable guide as we rode through this canyon. Craig pointed out so many natural formations. He showed us a bear den, mountain lion den. We looked out for river otters but didn't see any. We also saw a beautifully made bald eagle's nest and we did see a bald eagle flying by our train on our way back to the train depot! Craig gave us the history of this railroad which was so interesting. We were able to go outside our train car to the open air seating to have a more "closer to nature" experience. Shine was our bartender! As soon as you walk in the train car you will see a really really nice bar. Shine was super accommodating, friendly and so helpful! Of course it was a really hot day and he said he'd take care of us if we needed any extra water. The car was super comfortable and cool with A/C. As soon as we walked on and sat in our assigned seats, we had a small bottle of champagne and a delicious charcuterie tray for each of us. There is a bathroom in each car. Go early to see the little town before your ride. This is a great trip for Seniors, families, really all ages. It's recommended to go two hours before your train departs but we arrived an hour before and had plenty of time. There is a gift shop and outdoor seating while you're waiting for departure.

We had a nice trip and a good time, BUT we didn't get the seating we paid for and we damn sure…read moredidn't like the seating we got. We paid for living room seating, but we got "dining room type seating" The train car seating is pre assigned and if you are a party of two, as in you and your spouse/friend, you will be seated on the dining room type seating. Those with parties greater than two, you get the living room seating. The company needs some clarity on this matter when selling tickets. There was a big comfort difference between the two types of seating and we weren't told about it in advance. Also, I will point out that none of the living room type seating is located next to the on board toilet, but some of the dining room seats are right next to it. I can tell you there is nothing like a line of six standing next to you while waiting for the WC as you're trying to look at the canyon wall as you eat your lunch.

Driver called to let me know due to road construction she would be a few minutes late, She was…read morefriendly and we had a nice discussion about general topics, she was a good safe driver.

All I can tell you is that I have ridden this Shuttle numerous numerous times and they have never…read morebeen anything but professional, courteous and skillful. I have never seen them drive in anything but a courteous and expert fashion. What I can tell you of the drivers on the 260 is that they are generally rude, without driving skills and generally on their phones. Having personal experience with this service I would say that the fault in the driving is most likely with the other driver.

We went to a RUSH concert last month at US Airways Center for our anniversary. At the last minute…read morewe decided to price a car and driver to get us to the show. Rhonda was excellent at arranging a driver and nice car for the two of us with a short notice. The price was moderate and fair enough for having a reliable, smooth, clean and private car with a driver who would get us safely home after drinking a bit at the show. We got lucky to get a smaller sedan for the lower price than a LIMO and we got a very cool man named "Jack" who safely got us to our concert destination in Phoenix from remote Wilhoit. Our pickup and drop off location puts us on the remote two lane highways via Wickenburg for the drive to Phoenix. We spent three hours with Jack and we had the smaller sedan with no privacy. We had the larger sedan that stretched with privacy and shut off from the driver the last time we took a ride with Executive Transportation and the ride was pretty quiet and seemed longer. Both drivers were professional both cars were nice and we enjoyed our rides the two times we've used this company. Must say that we will order a smaller sedan and ask for "Jack" when we take our next ride into PHX for a event or show! We had great convo, the ride seemed to go by fast heading to the concert and the ride back to our place felt comfortable resting/sleeping most the way. We really felt at ease on the long stretch through the desert with Jack who also spoiled us with several stops along the way for the restroom and to grab some munchies and drinks. There have been some road changes and new areas of highways including ROUNDABOUTS built so Jack was even more valuable to us as a couple of Cali Kids trekking off to a out of state concert. We even were in territory that a GPS wont even show yet! Right when Jack had met us he handed each of us a card with his cellular number. While in the show Jack phoned to say WHERE he would be to pick us up and he had it all planned pretty well considering we were in a crowd in the HEAT OF THE DESERT! This driver NEVER MADE A WRONG TURN or if he did - we sure didn't know!! ALSO, a special note, the next day our phone rang and it was Rhonda saying we had to pay more. There was a small discrepancy about charging $55 additional for an extra 1/2 hour of overage and a parking fee! After we explained our situation to Rhonda and reviewing what we had agreed to the prior day before we arranged for the vehicle, she did listen! Our bill did NOT change and should not have changed from our original quote and we do appreciate that management took our reasons to not be charged additional into consideration. The ride was priced properly and fair and we had even gone above/beyond the gratuity that was PRE CHARGED giving our driver a decent cash tip. There was no legitimate reason to pop the parking and another 1/2 hour onto our bill once we reviewed the TIMELINE and LOCATIONS and the drivers personal CHOICE to park and have us walk far and several floors which was FINE by us! The 1/2 hour didn't exist and the $20.00 for parking was NEVER mentioned and was NOT part of the original quote/agreement. Communication is vital now and we do speak up when we believe we are being charged inappropriately or getting wrong product or service and not all know how to respond to a customer who tries to reasonably communicate. We had a GREAT time and the ride added to our good memories. Thank you to Executive Transportation for keeping it all sweet! You did the right thing to continue to please a good paying customer and did NOT break your agreement after we all reviewed the situation. We will continue using and referring your company to those we know.

Helped me at the 9th hour when neither uber or Lyft were responding due to the early hour. they had…read morea driver to my son in less than 15 minutes and to the Prescott airport when we were desperate and no one else would do it. Thank you for your amazing help at the very very last minute!

When this company was open it was wonderful it would run you up and down the mountains from…read morePrescott or Prescott Valley to the airport in Phoenix Arizona use them quite a few times never any problems price was reasonable I do not think they are there anymore I'm not sure

I have not used the Prescott Groome service yet. I did not want to wait and then forget how kind…read moreand courteous, Lori, the lady who answers the phone at the Prescott office was. She answered the phone on the first ring every time, spoke clearly, in English and helped me with all my problems. My face was beet red on the other end of the phone. These are the things she helped me with after multiple calls. If I was staying in Phoenix, how to use their service the next morning. She explained that I needed to get to terminal C and helped me with the website specifics. We are taking a flight to Cabo and I did not want to get to the airport three hours early. Lori updated and sent revised reservations to me several times. My husband disagreed with me and thought that we should get there three hours ahead of time. New phone calls and Lori sent me revised reservations. A week later, my brother called from Prescott and said he would like to pick us up and take us to Prescott the scenic route. Lori helped me put the canceled tickets in my brothers name/number for a one year open reservation; have the service pick us up at his house instead of the Prescott office and still get us to the airport three hours ahead of time. She sent revised reservations again. I would like to thank her for all she did for me and let Groome know what an asset she is to them.

110 degrees in Phoenix and no air conditioner? No waters either. I gave them one more try and the…read moredriver hit a parked car within five minutes of leaving. Find another way to get to Prescott