We moved here almost 5 years ago and have been very glad we did. The staff call us by name and are…read morevery kind and helpful. Everyone is friendly. There are loads of activities to choose from. One can be as active or quiet as they wish. There are nurses available, 2 restaurants, a pool, an auditorium as well as large rooms in the Lodges for events and gatherings. We live in the Independent Living section. There are also buildings for Assisted Living and for memory care.

After recently moving my parent here I have serious reservations about this community. The woman at…read morethe front desk is hostile at best, I'm afraid of how my parent will be treated. Every time I try and make arrangements it turns into a truly unpleasant event. I am actively and desperately trying to find a new, safe solution.

This was my first time to Falmouth by the sea. I was visiting someone who is staying here…read more I was super impressed with the staff, cleanliness, orderliness and over presentation! I would highly recommend from what I experienced if you have a loved one who needs special care to check out Falmouth by the sea, not to mention the incredible view of the bay!

My dad was on the waiting list here for two years, and no one from the facility ever called us to…read morefollow up. They said they were full, but I think because he was in a facility in Ellsworth which they also own which has empty beds, they didn't want to move him down here. The person I met with acted as though he did not care that my dad was 3 hours away from his family... Glad we dodged this bullet!!!

This place is understaffed and the level of care is terrible. It was not clean, response times for…read morepatients were ridiculous. I watched a patient literally crawl out of his room. They talk a great game but are hardly communicative unless pushed. My parent was discharged after a month and ended up spending 11 days in the hospital two hours after getting home. Effective rehab experience??? Not! We were advocating for our parent & experienced a marginal effort for her to regain some health. Imagine those elderly folks who don't have family. Beware! One star because I couldn't post without it.

I was an employee of the Cedars from 2000 to 2017. I was very proud to work there and I have told…read moremy friends I would recommend The Cedars to anyone who is in need of a skilled rehabilitation center. I would be happy to have a family member be a patient there. The Cedars is non-profit, and their focus on quality patient care shows. The bottom line is not about money. I was proud to work there, and I would work there again. It is a clean facility, with very caring CNAs who are very good at their jobs. The nurses are smart and caring. The PTs, OTs, speech therapist and therapy assistants have excellent skills. The Cedars have had the same staff for many years. Overall I really am impressed with the level of care they provide.

My mother was a resident at the Inn at Village Square during the past two years, and we had a…read morewonderfully positive experience. The caring and professionalism extend throughout every aspect of the community. The staff readily identified health concerns and sought to remedy them by referencing patient history and reaching out to doctor. They offered a full calendar of activities each week, as well as 'pop-up' events like ice cream socials. Whenever I visited, there were always residents outside (weather permitting) enjoying the sunshine, getting some exercise, and being social with each other. During the last challenging six months of the coronavirus, my mother frequently voiced how safe and cared for she felt as everyone at the Inn scrupulously adhered to guidelines in order to protect residents. My family and I appreciate their commitment to building community, their collaboration with family, and their dedication to the health and welfare of the residents.

From the owner: The Inn at Village Square, located in a quiet country like setting in the picturesque town of…read moreGorham, Maine, has been providing Assisted Living services since 1999. The Inn, licensed for 37 residents, allows seniors 62 and older, who find it difficult to continue to live unassisted in their own residence, to continue to enjoy their independence in the comfort of a safe, secure, and friendly environment. At the Inn at Village Square each resident receives assistance with their personal care needs provided by experienced, qualified and caring staff, 24 hours a day. Our goal is to provide the highest quality of assisted living services in a nurturing environment designed to enhance quality of life, respect personal dignity, and to provide peace of mind to each resident as well as to their respective family. The Inn at Village Square serves residents of all financial abilities and welcomes those paying privately or receiving MaineCare...

My parents moved inton the Memory Care Unit in 2012....it cost a few thousand dollars a month...the…read moreroom was very nice and the aides who cared for him were very nice, but the doctor drugged him with clonodine without any permission from his family...clonodine is especially harmful to folks with dementia....it can cause death...my father went from a man with lots to say, to someone who needed a wheelchair and could not sit-up or stay awake...all this within a year...

My mom, with dementia, was admitted to this nursing home about 2 and a half weeks ago. My family…read morestruggled with this decision for a long time before admitting her. It has been a nightmare since day one. One of our family feels the need to be there almost daily to check on my mom. There is not enough staff...3 to 40 dementia residents at night , medication is given incorrectly, if given at all, my mom has fallen, at least twice...once needed to be transported to hospital ER with no accompaniment from the nursing home...I found her alone on a stretcher in the hallway of the ER. She is often left alone either in her room...or to wander the hall. All this for over 200.00 a day.

one of the best elder living centers I've been to. caring. staff--with turnover-…read morenice area for walking, easy location, some bus rides to appointments. meals range from restaurant quality to adequate. the activities program is sparse, but the kindness of the staff makes up for everythin.

Our friend was put into The Wood at Canco Retirement Home Portland Me. 3 years ago. Things changed…read moreover the 3 years. What she were told when she went in to The Wood at Canco and what she received over the time she was there was a great big LIE. Lie number 1. She was told she would have a ride to doctor appointments in the company van. Shortly after she got there they lost they driver and never got another one. And from what we seen and heard there never tried to get another driver. Lie number 2. She needed her ears taken care of she couldn't hear, this never got done they told her they had an onsite nurse. Not much help if any from any nurse the whole time she was there. Lie number 3. After time goes by she would be checked on to see if she would have to move to another part of the building for when she would need full care. That meant her would go into hospice care when the time came and she would be allowed to pass there, that never happened. Lie number 4. When she was getting so she could not manage alone anymore they said she need to go some were else for hospice care. She was told she could live out the rest of her life there. That was one of the biggest lies, a very CRUEL thing to do to a person close to the end of there life. The big thing for going there was to live out her life there and not have to have to much change that late in life. Pretty crappy for $7000.00 a month. After some time there the cleaning was lacking, the food started to slip and a big lack of help. When they moved her out they told her they would send the things not needed anymore to Goodwill then they informed her she needed to pay more than $400.00 to have her things removed that was LIE number 5. and Now she is in the City Hospital costing her even more. No person at 100 years old should have to go threw things like these. These places suck your money dry then throw you out like a bag of trash. Lies on top of Lies I hope people read this and will pass the word and never to put your loved ones in this retirement home.

A relative's rehabilitation "short stay" was arranged by the discharging hospital, so there was no…read moreinvestigating or assessing the Center ahead of time. Fortunately, the fait accompli was not regrettable. Overall, the staff was friendly, helpful, and caring. The space, though a bit run down, is adequate to the task, at least in the short-stay wing. Communication was generally good and was sometimes exceptional (hello Michelle). One transportation mixup was irritating and nobody apologized, but these things are bound to happen. Quiet, easily accessible, and on a beautiful salt marsh, the Pine Point Center is worth checking out. Nothing fancy, but that's not the point. [Note: Drafted as a #ThankYouThursday2021 review but ignored for weeks. Working on wrapping up 2021 before year-end.]

Our family's experience at Pine Point Center was unacceptable and deeply disturbing…read more There was no hot water for my mother's entire stay - an ongoing problem that the nurses know about. The temperature control in the room was broken, and the facility was kept unbearably hot, often around 79 degrees. The floors were so dirty that I eventually brought in a Swiffer and cleaned them myself because housekeeping was clearly not maintaining the room properly. Response times were frighteningly poor. At one point, my mother's oxygen machine was beeping and malfunctioning, and it reportedly took over an hour for CNA Marly to respond to the call bell. Certain staff members, especially Rose and Marly, consistently displayed dismissive and hostile attitudes toward both patients and family concerns. During a family care meeting, the nurse manager discussed medical details that actually belonged to another patient, which was alarming and raised serious concerns about competence and patient oversight. Meanwhile, my mother developed a bedsore during her stay. Despite repeated concerns from family that her post-op wound had redness around it, the doctor and nurses wrote it off as irritation from tape. However less than 24 hours after discharge, her white blood cell count was alarmingly elevated. Drs at Maine Med believe this was due in part to skin infection around wound and a UTI. She showed an increased need for oxygen during her stay, and developed swelling around the ankles. The PA gave her compression socks, which she wore for a week before I saw her without them, aghast at the size of her ankles and legs. She has congestive heart failure. This kind of swelling is a sign of fluid build up in the body. I had to insist that the nurse get her on lasix to remove fluid. Begrudgingly, Rose finally came, listened to her chest, and called the on-call dr at my intense insistence. They gave her 1 day's worth of lasix, then refused to give her more until the Dr came in. Fast forward to discharge: Less than 24 hours after returning home, we had to call 911. She had to have a procedure in which they removed 1.3 liters/2.5 lbs of fluid on her lung caused from chf. This could have been avoided if they had taken the swelling seriously. Families trust rehabilitation facilities to provide safe, attentive care during vulnerable moments. Our experience brought my mother to Maine Med for 2 weeks and left us horrified by the conditions and level of oversight she experienced. This negligence is inexcusable. This facility should lose their license and be shut down. God bless the souls who endure this treatment. I pray you can receive the care you deserve. Ben, Noah and Buffy were excellent CnAs. Thank God my mother had them looking after her.

As a concerned family member of a resident at Springbrook Center, I am compelled to provide a…read morereview of Springbrook Nursing Home. I will begin by saying that the facility was unclean, Housekeeping staff were rarely visible. His room was not clean, floors are not washed, sinks are cleaned by me, the bathroom smells of urine. Linen supplies are scarce at times. The caregivers need to be reminded to provide bedside care, repositioning patients that needed to be repositioned while in bed to prevent pressure sores. Rodent dropping have been noted in some areas! The food is deplorable, my relative relies on family to provide nutritious meals. My reason for keeping my relative at Springbrook is because I am able to see my relative daily, which enables me to monitor his care, and ensure his safety. Anonymous

My mother went to this facility for 3 weeks in the late fall ... her room had mold under the sink…read moreIt was filled with ladybugs thay were dropping on her in her sleep ( after2 days maintenance came and vacuumed them off the ceiling . She had some swelling in her leg ( she was referred to rehab after vascular surgery on said leg ) Staff applied a pressure stocking and left it on her for hours) She had to take ot off herself at 3 am as it was ignored.. I would never recommend this facility for a loved one