Terrible company. Will continue charging you after you cancel service. Impossible to get anyone on…read morethe phone. They make canceling service extremely difficult. They will charge you for incomplete services. Stay away!

The people at Pro Security were awesome. They were very knowledgeable and helpful. They did an…read moreawesome job, completed their work on time and left everything looking great. The made sure everything was working and that I knew how to use it before they left. Thanks so much for all your help and great service!

Highly recommend for all home security needs. Extremely professional, latest technology, and able…read moreto meet our needs in a timely matter. We have been using them for several years. Customer service also 10/10.

Zip Code 46062. These folks were inadvertently contacted for a small camera porch inquiry, but our…read more'communication wires' got crossed. Due to similar names and back and forth phone calls, I had mistaken them for another company. A well dressed, professional Dave Rogers arrived during actual contracted company was in the middle of installing. Dave was gracious and seemed to understand the 'mixup'. My reason for the rating is that their quote was competitive over the phone. Very professional. As in the actual contracted company, they were interested in helping install a pre purchased outdoor security camera when others weren't.

Five calls were made to all phone numbers listed on the websites (since they go by four different…read morecompany names), and on each call, the agent either was short, quick to end the call and/or did hang up prematurely. Why were they so rude upon taking the calls? I don't know. THEN I read the reviews below and see that nothing has changed with their level of service. Idk if their actual work is good or not--it seems that customers can't get through the poor customer service of the ones answering the phones.

Attempted to book a service to unlock car door the agent went in and told me she booked the…read morecontractor to come unluck my car . A whole hour goes by and i call back they tell me that they have refused my services because I had called to price check at another key smith like 5 mins before .... like what?!! I don't understand they told me I booked a service even tho all I did was inquire !! Very rude !

The company who had our alarms and camera system was bought out by . I never signed a contract…read more guys. It was on a month-to-month basis. We sold the building and they claimed I signed a contract that I had to give them 30 days notice plus they would charge an additional 30 days after that billing cycle. When we canceled the contract, we were only one week into the billing cycle and they for that month plus an additional month. Pretty practices. Glad I'll never have to deal with them again.

our company was in the middle of transitioning between alarm company's. it was a real situation…read moreinvolving the fire marshal and the current fire monitoring company no names mentioned. I was in a real pickle, the current alarm company at the time was wanting to charge a astronomical large price to bring our company up to there standards to please the fire marshal. I called several other company's that day and the only one that returned my call was Indiana alarm. They sent there team out to inspect our situation and even had the fire marshal out with them to make sure all party's were on the same page so the repairs additions were appropriate to our needs and cost. the work was done flawless and fast with no issues. Our company is grateful that Indiana alarm called us back that day! Thank you to there great crew and staff for the experience!

Very poor customer service. After hour service inadequate, responsiveness poor. Continuity of…read moreservice lacking.

I have had my old alarm with Nelson Alarm for approximately 21 years. I started having some false…read morealarms being sent in lately, and thought maybe, just maybe, after 21 years, it needed some service. And it did. Actually many of the parts had gone to rest and could not be purchased any longer. So, It was time for an upgrade. And what an upgrade it turned out to be. I want to thank Tasha, who pays attention to the customer and the needs and is very informative as to how this was happening at the same time (about) every day...My sales person, Bob Lewis, who understood what I needed, and did not even try to oversell me. and especially our technicians, Rex, and Gus, and Finally their installer Josh. Josh made sure that all devices were operating nicely and I could get any info on the APP that is now letting me talk to the alarm. His training was easily understood and very complete. Would I mention them to anyone? O yes, they are the best. If you go to them based on this review please let them know that Ray V sent you. You will see what I mean. They are priced well, and act quickly if there is a problem! Thanks for listening! Hopefully we'll have a sunny day soon.

Have used for years......Always professional and Courteous…read more I have recommended Nathan to a lot of friends and they all have thanked me for the great recommendation........ Robisons Team come up with great solutions for any issues that are either really expensive and or issues that you can't figure out how to solve. They help you get those items accomplished the least expensive and in ways you might not have thought about.

I had Nathan come out to a new home that I purchased to give me an estimate on a home theater and…read moreentertainment system in my basement. After the in home consultation, I never heard from anyone ever again. I emailed them, called them, and could never get ahold of anyone that could provide an estimate or help at all. I would recommend using someone else.

Called and got a same-day appointment to have some ethernet cable run from our router to our living…read moreroom. They use CAT-6 cabling at a minimum which is a little more expensive. I would have appreciate the option to use CAT-5 to lower the cost but aside from that David was very profession and gave a very accurate estimate of the time and cost. He worked efficiently, cleaned up after the work was done, tested everything, and i've been satisfied with the work done. I will probably use them again in the future when I plan to install a ubiquiti network system.

Called David for a last-minute job where another crew didn't quite finish their work and he was…read moreavailable after hours for a very reasonable fee. Worked fast, talked through options as the mounting places weren't ideal, tested every run, and even installed my AP and camera for me (threw my back out and getting on ladders is aggravating atm). Quality guy running a quality business, couldn't be happier with the result and am looking forward to using them for more branches in this area!

I first hired Big Brother Security in 2008, when he first started out in business commercially. I…read morebecame aware of his work when he was designing systems and installing cameras and other equipment in large warehouses throughout Indiana. Since he was new in his business journey, he agreed to design a elaborate security system for my business. Obviously, the equipment is become better over time and I have worked with him over the years in supporting my system that has 24 cameras. He is always prompt when called, and he is dedicated to his work, as he is an engineer by background. Even designed a small discrete camera at an entrance with the doorbell included so individuals could ring the doorbell if they needed access to the facility. This particular unit has an armored cover and is very discrete, so we can see who wants to come in. He designed and fabricated this camera in his facility, and brought it to us fully built and ready to install. It worked immediately when he wired it in and fit our needs exactly! Only a qualified, experienced technical engineer could see ahead enough to plan a system that is capable of being upgraded without a lot of problems. I guess the thing I like best about Rick at the Big Brother Security is exhibited when you have a vendor that is technical enough, and visionary enough to not rely totally on out-of-the-box solutions, and is able to design a bullet proof camera that reliably works! I would not hesitate to recommend Rick for any security solution, for he is tried and true. I have never seen him in a pickup truck, he always works in vans so he can carry all the equipment and instrumentation he needs for any job. If he has to order parts, he stays on the project and monitors its progress. Best of all, he is not allusive and he stays in touch with his customers until they have a satisfactory solution and are happy. BTW, I know nothing of this guy in the picture with the pickup truck that dumped a mattress on someone's property! Stay away from that dude, and do not worry about working with Rick at Big Brother Security in Indianapolis. He deserves five stars *****!

Rick was very professional!!! He made me feel comfortable…read morewith him crawling the the walls in my home. Was highly knowledgeable about electronics. He came on time gave me an estimate that was in my budget and we set it up I got 8 cameras installed and he did an awesome job !!!! Trust me call this guy he's SUPER WORTH IT!!!! Thanks Rick