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    Secure Dental

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

    By appointment only

    Services - Secure Dental

    Cavity treatment

    Dental bridges

    Crown installation

    9 More Services

    Crown cleaning

    Dental exams

    Dental implants

    Dental sealant application

    Dental veneer application

    Oral surgery

    Teeth cleaning

    Teeth whitening

    Tooth filling replacement or repair

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    Smiles on Randolph - Palatal expanders fell out after placement -- which displays the poor quality of work performed at Smiles on Randolph

    Smiles on Randolph

    2.9(14 reviews)
    6.3 mi

    Nightmares on Randolph…read more The experience with this dentist was deeply disappointing. The building is shiny and new, but that's where the dazzle ends. Their service, care and billing are atrocious. Chanbo also recommends unnecessary treatments; which provides cash flow for the new building, but superfluous, and depleting for you and your family. Unfortunately, the substandard treatment doesn't stop there -- Employees have had to bring lawsuits to be paid for their contracts. I brought my kids here for cleanings, which was my first mistake. The hygienist even attempted to bully me into fluoride treatments which I don't want for my family. My second mistake was allowing Chanbo Sim to provide orthodontic care for my 9 year old. He doesn't personally perform any orthodontic care or personally inspect any orthodontic work -- he has hygienists performing orthodontics. It was a huge red flag for me that he never showed up in the office during ortho appointments. Shortly after the initial treatment, both expanders fell out of my son's mouth. Our new orthodontist said this should never happen and he could have choked. He also added that he didn't need the expanders and doesn't need phase 1 ortho treatment. I should have ran then, but I didn't. I'm currently upset with myself for allowing this to go on, because after they replaced the expanders, they stopped working; when turning the appliance, the pin would just go round and round. I told this to the office and they said indeed, it is still widening his mouth. Anyone with a basic level of understanding would know that if there is no tension on the turn, then it is not expanding his palate. It was at this point that I stopped the care and went to a real orthodontist who revealed that they have heard of issues with this office. Please see the 1 star reviews on Google for this location along with his other location in Merrillville, "Family Dental Care." The reviews show a consistent poor level of care and service. Visit at the risk of your own health.

    Billing department can't figure out if they have charged you or not and their bill pay system that…read morethey had would allow you to pay for your bill and was told that they had issues with the payment system that they had. Come to find out that they sent me to collections and still took the whole amount instead of what I owed! Now again, I got a bill for the same amount that they took out of my check! Such a scam! Even talked to the "billing" department and they confirmed that the amount I owed was less than half before them getting it from my check.

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    Secure Dental - generaldentistry - Updated May 2026

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