It is what is. Cant avoid the place. Come get your license renewed, license plates etc. You will…read morehave to wait and who wants to do that? Now this particular BMV they have a greeter by the door who asks what you need and directs you to the correct line or gives you a number to wait. She ll check out your paperwork to make sure you have everything you need. No headache of waiting for nothing I've never waited longer than 15 minutes for service. Staff is friendly and get you in and out. Unfortunately starting July 2018 Ohio is going the TX route and you will get a temporary license(piece of paper) and the license will be mailed out in 5-10 days. Boo to that but something about new federal regulations. Lucky me Im a June baby so I got mine in 5 minutes and im good for 4 years. Taking a star away for charging a fee for using your credit or debit card. Nobody carries cash like that anymore but all in all a well run spot.

BMV on Monroe St. in Toledo, OH 43623: The manager SHERRY…read moretold me to "go fk myself." 0 out of 10, do not recommend. The entire staff working there including Candy I believe is her name, wearing the adolescent, child-like earrings and attitude to match. No understanding of customer service.

in and out fast. people are very friendly and helpfu!! I like the set up. Walk in, sign in, sit and…read moreas soon as you sit they call your number!!

From the owner: Complete Licensing Service…read more The Ohio Bureau of Motor Vehicles, which oversees driver and motor vehicle licensing and registration, continues to make services more convenient, efficient and cost-effective.

Fast friendly service!! I always have great service here and the staff is great to work with.read more

Your system is obviously broken... go back to the taking numbers system …read more.. I set an appointment for 1:50 came back at that time , they told me to have a seat and I would be called.... 15 minutes later a gentleman walks in says he had no appointment and the lady told him to have a seat and then she called him up immediately before I was called. At that point I felt I had to let them know that I felt they had forgotten about me at which point she said I should be next in line. I was not, finally after sitting there for 20 minutes after my scheduled appointment time , I was called up and taken care of. I was only there to renew a tab. I shouldn't have to wait 20 minutes after my appointment was set, especially since I had already left and came back at the appointed time. Go back to the taking number system.

I could have went and I want you there but I have made an appointment and I suggest other people do…read moreit as well

Cheryl and the entire staff were very patient and helpful in resolving my driver's license renewal…read moreeven though I've been out of state for over 20 years! They really took the time with me and I didn't feel rushed at all ! Great energy and service! Good job!

I recommend getting there early and register online for one of the first appointment slots. I…read morechose one a little later at 9:20 and there wasn't that many people, but it still took about 30 minutes due to how long each person needed. Demetria was helpful and got my application in order. Tucked in at the far end of Plum Market strip mall.

William is very kind, patient and respectful…read more He helped me with an issue that I thought it would take much longer to solve. I was very impressed with his hard work and his dedication. It took me just less than ten minutes to have the whole thing done. Excellent experience

For the first time in my 50 years of being licensed to drive, I've never had a positive experience…read moreat the Secretary of State until today, March 16, 2026. Located at the secondary complex, 7064 Crowner Dr. in Lansing, a gentleman named Mr. Marco was my assistant. He went above and beyond to help me resolve a matter. For once, someone at the Secretary of State office showed intelligence, empathy, and compassion toward customers. He was patient, didn't get irritated, and listened to my explanation. He considered my reasoning, found a solution, and resolved the matter simply because he wasn't afraid to do his job. He wanted to help, and he's definitely the type of employee who deserves recognition for outstanding service. If only the Secretary of State had more dedicated employees like Mr. Marco, the office would be a much more pleasant place for business. Thanks again, Marco.

Back again this year! Like last year, I arrived on the 2nd of the month, only this time, I arrived…read moreat 1:30pm, hoping the crowds would be less. Ever try to fool-proof something? Yep, the fools continue to get thru. Same here today. Just like last year and the years before that, lots of non-English speaking customers who don't have a clue. The staff is pleasant and courteous to all.

There isn't a rating low enough. Horrible, unhelpful, mean people everywhere. I walked in 20…read moreminutes after they opened, and the "clerk" told me they were all booked up for the day. There was two people in the lobby. How is this possible? I asked if I could wait and they could fit me in somewhere, she said no. I asked if I could register the new car online--she said, maybe, you'll have to just check online. Horrible service. They only will see you by appointment!!!!

Service wasn't bad. The young ladies were very nice within. I got all the way here to update to…read morethe real ID only to be told the passport verification is down. Isn't the passport THE VERIFICATION? Make that make sense. It's good for me to leave the country but not to get a state real ID. So needless to say something's need to be addressed and updated.

I really love being able to make appointments to get what you need here. The wait time and entire…read moreprocess is a lot smoother than. It used to be, which I think makes everyone's energy better in my opinion. My suggestions would be on the screens to have people see while they wait is HOW TO USE A DAGGONE ROUNDABOUT!!! I think some folks who have licenses now didn't have that in the tests back when they got their license because they weren't around the city then. Did you know folks on the LEFT have the right of way? Probably one of the main reasons there are so many accidents at roundabouts is that people don't use them correctly.

Jasmil is the jam! She worked herself crazy trying to figure out what happened in error at another…read moreS.O.S. She was super nice, diligent, and over all one of the best State Aids at the S.O.S. I have ever worked with! She deserves accolades and an on the spot award for her excellent customer service skills and doing what it took to get my records straight. Hope you are lucky enough to get her to help you like she helped me! Way to go Jasmil!!!

Horrible service like when they were on Vandkye and 8 Mile. You speak with one person and get one…read moreanswer and talk with another and get something different. I believe they are incompetent and I am calling the state on them to get clarity on what they lied about. Speaking nice doesn't make it right if the system hasn't changed and you been processing the same deals for years. Horrible service, but I really want to say they racist.

I don't know who's bright idea it was at the sos to make the only ways to replace ids and enhanced…read morelicenses is via an online appt when the nearest ones are months in advance and you can't call anyone I have to drive around without my license as a black man. This is terrible why in 2021 can I not replace my enhanced driver license over the internet It's LITERALLY the same document minus some stupid star. PLEASE OPEN THE OFFICES THIS APPOINTMENT SHIT IS RIDICULOUS!!!!!