Matthew was super knowledgeable with the items in the store. I went in to spend $10-15 and spent…read more$130 a great salesman, kind, and personable. If you notice from my other reviews, I'm a sucker for great customer service. When I'm in town, he'll always have my business.

Never shop here sold me counterfeit coils when I brought them back for a refund or exchange I was…read morethreatened and told not to come back. Avoid at all cost

Yousif is amazing! Great person and an amazing help. The smoke shop is clean and very well taken…read morecare of.

The most impeccable customer service I have experienced in a smoke / wine shop. The staff was very…read morefriendly and had the knowledge on products that helped me find exactly what I was looking for.

Worst customer service ever. Refuse to help or answer any questions about products then when you…read moreget annoyed he laughs at you. This has happened twice. Take your money to one of the Other many many smoking, vape stores in the area who are happy to do business with you.

Worst prices in Jacksonville, not to mention the man in there is always rude. Also always out of…read morenearly everything--so i just bought a vape that literally smells like cat litter. 0/10 don't recommend.

Excellent customer service! The sales representative was incredibly, helpful and kind. The product…read moreI purchased is high quality and gives me a perfect relaxing buzz for a very affordable price!

Every single person I have met running to register at this shop has been so incredibly night. They…read moremake you feel like there's no stupid questions, which is genuinely appreciated.

Needed to a buy a battery and waited 20 min until I was seen. Would not recommend if in a rush…read more Great products, not so great customer service. Highly recommend having more people staffed.

As a smoker for the past 27 years, New Leaf is the best thing that's happened to me! Thanks to our…read moreawesome CM's review, Allie A., I found this wonderful shop. I'm proud to say that after 2 1/2 weeks, I'm down to only one cigarette per day. Even after the first day of vaping, I was down to only 2-3 cigarettes a day. As for now, I can't seem to let go of that one cigarette in the morning when I first wake up, but I do know it's going to be gone soon! Allie A. spoke very highly of Danielle, so when I first went to the store, I asked for her and she definitely hooked me up. She is so sweet and just cute as a button! Vaping can be a little confusing at first - trying to understand all the different components, flavours, etc. But Danielle explained it all so well and didn't even mind repeating herself when I asked her the same question several times. She truly cared and wanted me to understand everything. I have now been in the store on 5 separate occasions and I've had a chance to interact with many of the employees. Like Danielle, they are all warm, friendly, knowledgeable, patient, and helpful. They have many different flavours and they are more than happy to let you try as many as you like. I think at this point, I've tried darn near every one of them! Other than the Cinn-A-Bon flavour, which I vape all by itself, I mix all my other favourite flavours such as: peach, strawberry, and pina colada, pineapple and pina colada, and coffee mixed with vanilla. My hubby's favourite mixture is bluberry and bad monkey (banana). It's kinda funny because my hubby has never been a smoker, but he kept stealing my e-cig and vaping it because he liked the way it tastes. I finally got tired of him snitching it, so we went and bought one for him. BTW: All the flavours do come in non-nicotine too. As for the nicotine, It comes in different levels in the flavours depending on how much you smoke per day. Don't worry, they'll go over all that with you in the store and get you at your perfect level. I apparently get just the right amount of nicotine from mine because since I started vaping, I have had no nicotine withdrawals, cravings, etc. That darn morning cig I still have is simply out of habit! The store itself is very cool and welcoming. It's large and open with couches. There's a long counter with barstools, so you can have a seat to try the flavours. I never just pop in and out. I always pull up a barstool and chat it up with Danielle and some of the other employees for at least half hour or so. Also, you have to check out the floor in the restroom at least once - it's completely made out of pennies - very neat! Not only is vaping better for me than cigarettes (my neurologist even verified this fact for me last week and allowed me to vape right there in the exam room in front of him), but I love the fact I can vape pretty much anywhere. I've been in countless stores, restaurants, and even several malls - not once have I been asked to stop. It's water vapor, not smoke, so it doesn't bother anyone! If you're a smoker, I HIGHLY recommend you head to New Leaf immediately and give vaping a try! It's also much easier on your wallet than cigarettes! If you buy a new, complete set-up, mention that I sent you from Yelp and you'll get a $5.00 discount!

The staff always knows that is needed and is very helpful. The time spent in there is less than 10…read moreminutes due to only knowing what I need, check me out. The perks programs are great as well.

I went in and asked for the coils that I usually order. The person behind the counter seemed like…read morehe didn't want to help me. He even went behind the display and then told me they didn't have the coil I use. So the next day I called and asked for the coil and wouldn't you know they had them in stock? I go in, and the same person is working. Tells me that they don't have the coils that I use. I told him that I called and he then pretended to have misunderstood me. I pretended to be a calm person and not verbally express how I felt. I am not sure if it was my complexion or if they didn't want to work, but there are enough vape shops in Jacksonville for me to get what I need along with good customer service.

Stopped by this shop to see if they sold a brand of cigar that's hard to find. I walked into an…read moreempty store and was quickly greeted by a guy from behind the counter. He introduced himself as Lewis the owner of the establishment. I asked if they carried the cigar and to my excitement they in fact did!! We chopped it up for 10-15 minutes before I purchased the item then spoke for another 10. This place has a great vibe, open sales floor, and tons of awesome products. Lewis is a great guy and this place is clean and tidy. Will definitely be

This is such a great smoke shop it has all of he vibes. The owner is super nice and I will return -…read moreGreat pricing.