The initial reason I contacted them was due to an error on my part. I won't go into detail…read more I just want to share that it was literal MOMENTS after I sent my message in to this company when I got a call from the company. The guy on the phone was extremely nice, I could tell he genuinely cared and I felt bad for my mistake but the customer server was so gracious the whole time. I rarely see such quick and genuine service these days. It really stands out, not like a sore thumb, more like a diamond in the stone. We need more companies like this, personable and human and professional.

**Four Rides, One Luggage Tetris Disaster, and a Wheelbase Lecture**…read more We used this company four times between June 11 and June 21. The first three rides were good. The fourth ride, followed by the company's defensive and condescending response, earned the two stars. For our final transfer from the Seattle Marriott Waterfront to SEA, there were two passengers returning from an eight day cruise. The company had already transported us from the airport, to the cruise pier, and back from the pier. Our luggage needs were therefore not exactly a mystery. Before the reservation was confirmed, I requested Navneet, who had driven us previously in a larger and more comfortable vehicle. That request was never acknowledged. Instead, the company sent a BMW i5. They later provided a detailed explanation that it qualifies as a standard sedan because its 118 inch wheelbase exceeds Washington's minimum requirement by four inches. Congratulations on the wheelbase. Unfortunately, those extra four inches did not provide enough luggage capacity. The driver placed bags in the front passenger seat, obstructing the passenger side window and potentially limiting visibility of the mirror. She then complained about the luggage during the ride, as though two people returning from an eight day cruise had committed some shocking act by bringing suitcases. The company repeatedly states that safety is its highest priority. It was not the highest priority during our ride. Once it became clear that the luggage did not fit safely, the appropriate response would have been to stop, arrange a more suitable vehicle, or find another safe solution. Instead, the luggage was stacked in the front seat and the trip continued. The company continues to focus on the fact that we reserved a sedan for two passengers. Apparently, confirming the number of passengers also confirms that they will be traveling without luggage. Their response stated that "facts matter," so here are the facts they continue to avoid: The vehicle did not have enough room for the luggage. The bags were placed where they obstructed the passenger side window and may have limited visibility of the mirror. The driver complained about the luggage. The trip continued anyway. They also wrote that "expectations and requirements do not always walk the same path." That may sound impressive in a management seminar, but it does not explain why luggage was stacked where it could interfere with the driver's visibility. This was never about demanding a complimentary upgrade or expecting a specific chauffeur. It was about sending a vehicle capable of safely carrying two passengers and their known luggage. Instead, the company's position appears to be that because the vehicle technically met the definition of a sedan, everything that happened afterward was acceptable. Minimum compliance is not the same as safe, thoughtful, or professional service. The first three rides were good. The final ride was poorly planned, uncomfortable, and potentially unsafe. The response afterward was a master class in defending technical compliance while avoiding the actual problem. Their priority seems to be winning an argument rather than understanding why a customer felt unsafe. Two stars remain generous. One for the first three rides and one for the four inch wheelbase surplus that apparently mattered more than unobstructed visibility.

We've been using Eli's services for over 5 years now! Simply put every aspect of his business is…read morefirst class all the way. Totally reliable on-time pick-up every time! Thanks Eli!

My driver was amazing and patient. My flight was very delayed yet he kept track of us and ended up…read moremeeting in the airport since the holiday traffic was wild that night. Clean car, easy access, and a polite friendly driver made for a good experience.

Absolutely outstanding service! Driver was outstanding,…read morecleanliness and safety did not fall short . Highly recommend

I use century car service for three trips. Pick up at the Seattle airport to my downtown hotel…read more Pick up from my downtown hotel to the cruise port. And then finally cruise port pick up to the airport. Every ride was on time with a professional driver who assisted with anything we needed. I highly recommend century car service for any transportation needs in Seattle! Thank you for a great experiences.

Luxury Limo was very professional and easy to work with. We were able to schedule right over the…read morephone. Our drivers were friendly and not on time, but early! Sonny and Garry took great care of our family, and really helped us enjoy our evening, stress free. Such fantastic service. Would use again, highly recommend.

On short notice, I rented a limo last Friday. I was shocked by the luxury limo price tag of $300 an…read morehour, but tried them anyway considering I didn't have a lot of time. To start, the driver was late. It was super hot in Seattle, and the air conditioning only halfway works in their stretched hummer, so we were all hot the whole night.. Then, on our way home the driver got lost causing us to be 18 minutes late. When I asked the driver if I was going to be charged extra for these 18 minutes, he said no so I reluctantly gave him an additional $100 cash tip. To my surprise, three days later my credit card was charged an additional $312. I am obviously *not* a happy customer. I will be disputing the additional charge and never use this service again!

We used Capital West for the first time under the new Owner for a ride to and from the airport, all…read morewent as expected Dennis was the driver for the trip home. Things did not go as well The vehicle seemed to need new shock absorbers as it tended to sway a lot over bumps causing the luggage to shift. Upon arrival home the cargo door was opened before the baggage was checked allowing a bag containing handmade glassware from Norway to fall out and break. This was VERY disappointing!

Adam is a great driver and friendly guy.He met me at baggage claim (he got there before I did),…read moregrabbed both of my very heavy suitcases when they appeared, got me to the car very quickly, and drove me home quickly and safely. Very much appreciated after 10 hours of flying. I give him a five star review!!! I wish he was my driver every time my wife or I use Capital West Limo service.

5/5 Stars -- Outstanding service for our bachelorette party!…read more We booked Seattle Elite Towncars for a bachelorette wine tasting trip out to Woodinville, and they exceeded our expectations from start to finish. Communication leading up to and throughout the day was seamless, and our driver arrived right on time. The van was spotless and super comfortable for our group. Our driver was friendly, drove safely, and was incredibly flexible when we had a last-minute change of plans at the end of the night. Having a reliable, stress-free ride made the entire day so much fun. Highly recommend them for group events or wine tours!

This company is so good it makes decisions a no brainer. After dealing with the so called "other…read moregood companiies" I found them lacking in decisions and knowledge of the seating laws in Washington State. After speaking with Alex on the phone he was knowledgeable, firm and very professional. We booked a SEATAC to hotel for our family of 14. The yoing man who picked us up was texting us from 1 hour our of appointment all the way till he picked us up. It was like having family. The Mercedes Sprinter was clean and roomy. And it looked so Limo-ish. Then we had 2 Sprinters take us to the dock. They were on time. The 2nd van needed a few more minutes but the driver was hilariously fun for my kids. We had 16 of us! After the cruise we were contacted 1 hour from pickup all the way through to "I see you!" They were like family again. Loved this service and will use them as they are family owned and operated! From my family to yours Alex!