I am not sure what part of "professional" they are referring to. Their AI phone system simply parks…read moreyou in space, and their email response process is no better. Neither one appears to be a strength. Maybe they are short-staffed, or maybe the people handling it are overwhelmed. Either way, they simply do not respond.

Just great people to work with, no fancy talk, just great ability to get the job done. Always…read morerecommending friends to them and no complaints.

I had a great experience with Discovery Bay Chandlery. Dave was fantastic from start to finish. He…read morearrived right on time and went over everything on my boat very thoroughly. He took the time to explain things, answer all my questions, and make sure I understood everything. I really appreciate his professionalism, knowledge, and attention to detail. I would definitely recommend Dave and Discovery Bay Chandlery to anyone looking for quality service and someone they can trust with their boat. Thank you again for the great services you provided!!!

I wish I could give them negative stars!!…read more They failed to ever diagnose the boat, and started doing work on what we said we thought it might be without knowing for sure. He then tried to put in a rebuilt part vs a new one without asking us what we wanted to do he did work without getting our approval. Then he had the nerve to get angered with us when we told him it was illegal to do work on any automotive vessel without customer approval. He then refused to do any more work, stopped replying to calls and texts, and left our boat taken apart. They never provided us with any invoice or any receipts to show us what they actually did, I think because they never did anything at all and were just trying to take our money. We had to bring it elsewhere to get fixed and it costs us over twice as much as it should have because of the incompetence and unethical business practices done by the Chandlery. We found pieces of the boat that should have been reattached sitting in the cup holders. The boat was left in shambles complete a mess dirty (shoe prints all over the seats) and not put back together. I think they saw 2 younger people and thought they could scam us. There's a reason they aren't accredited by the better business bureau. I'm now looking into small claims court.

Honest, trustworthy, and excellent service! The staff was amazing from start to finish. The guys…read moreworking on our boat were conscientious, professional, and took great care of everything. They finished on time, came in under budget, and made the entire experience easy and stress-free. It's hard to find people you can truly trust with your boat, and we couldn't be happier with the service we received. Highly recommend!

Very helpful and patient. I took my Waverunners in for a quote but decided to hang onto them until…read morethe weather got cold again to allow them enough time to do a quality repair so I haven't seen the final work yet. The quote process was easy and pricing was fair. I will definitely come back for the actual work based on the initial service level.

I just bought a boat with California Boat Company and couldn't be more thrilled for my experience…read more I was working with Joe Graham, and I couldn't imagine getting this kind of experience with anyone else. I originally starting talking to Joe over a year ago about getting a boat. Throughout the whole process, he wasn't pushy one bit. When I told him last year I wanted to wait until this year to buy a boat, he completely understood and was very patient. When we felt it was time to revisit this conversation with Joe this year, he worked with us on every detail of the boat to make sure we got exactly what we wanted, while staying within budget. He gave us his honest opinion on certain features we may not need based on the kind of boating we were doing. When we finally got everything finalized, the timeframe he gave us was very reasonable on when we should expect the boat, but it came in a lot sooner which was super exciting. When we went to go see it, Joe had the boat pulled up waiting for us. We went inside and met Tim who was great, and signed all paperwork. Now the delivery of the boat was where he really stood out. Joe drove 2.5 hours to our lake to make sure everything was perfect for us on the boat. To get to our dock, it is super narrow and shallow along with covered with hanging tree branches. Joe was climbing the trees cutting down branches while wearing nice clothes to make it possible for us to get our boat through. While we had accepted a long time ago it wasn't going to be possible getting our boat to our dock due to the narrowness and shallow water, Joe made it possible and showed me exactly how to maneuver the boat in and out. Aside from this, he showed me every single thing about the boat itself, along with going over every single thing we will be doing with it such as launching it, docking, and loading onto the trailer. Truly a 5-star service all around. We are looking forward for a great summer with this boat. If you are looking for a boat, I can assure you that your experience here will be top notch.

We just upgraded to a new Centurion Fi23 today and I have to commend Joe and the team at California…read moreBoat Co. for the exceptional customer service and amazing deal! Everything from accommodating our schedule to pick up on a Sunday when they are closed to ensuring all details of the new boat are perfect for their customer is second to none. They have an awesome finance team with Patrick who was able to get us an exceptional interest rate and term which made this purchase possible! Doing a on-water demo orientation at Discovery Bay of your new boat is something else that makes California Boat Co. so unique. Anyone looking for a new or used boat should look no further than Tim, Joe and the team at California Boat Co. Thank you!!

I called Chad on a Sunday after being recommended by Michael down at Discovery Bay Marina about a…read morepossible failed alternator. Chad was a true professional on the phone and was able to diagnose and replace the alternator on my 2007 Nautique 236 with an OEM replacement within a week of my initial call. His assistant Hannah is also very friendly as well. My boat runs as good as new now. Pricing was also very fair considering he was able to work directly out of the marina. Highly recommend Chad for all your boat repair needs in Discovery Bay! I will be using him for my maintenance going forward.

We've used CB Marine Service a couple of times and always felt Chad was knowledgeable, which is why…read morewe reached out again when we started having an issue with our houseboat engine. Chad came out on a Friday afternoon and seemed a little rushed. We honestly would have been completely fine waiting until Monday, and he told us he would return Monday to continue looking at the issue. I sent a text Sunday just to confirm a time so we could make sure we were available. I received a response Monday, which was totally understandable since it was the weekend. The receptionist said she would get a time for us, but we never heard back. We've paid for their services in the past and are more than willing to pay for the work we need. I just don't feel like I should have to chase someone down to give them our business. A quick text or update goes a long way. Unfortunately, we're now looking for another boat mechanic.

"The Boat Crooks"…read more Wish i would have read reviews before going to them , lied about parts they never ordered to begin with, lied about estimate, they ended up ripping me off, they got me good because i left a deposit and would lose my deposit if decided not to get work done ! DISHONEST PEOPLE! I will never take my boat to them nor wish what they did to me upon anyone.

Glad to have found them after they moved from Fremont. I always took my Glastron in for service…read moreand now that my newer boat is ready for service will be driving the extra just to make sure they take care of me. Very good shop, service, technical skill is tops, and most important, I trust them with my life, because when your on the water, you can't just pull over to the side of the road. I was sorry to see them move, they are a rare find!!

For those looking quickly (executive summary ;-) ) - Kai Kane / Stephen is *THE BEST!* Look no…read morefurther! My wife and I are new to the area and just bought a 2000 Super Air Nautique which started having issues after a few outings. We had a *BIG* family house warming party with boating in the plans and needed to have the boat up and running. Trying to get a shop to even give a straight answer as to when it could be diagnosed was proving darned near impossible with ghosting after scheduled appointments that were missed. Called Stephen - he offered to check it out. His knowledge is vast! He even said he'd have us on the water in time for the family party. Communications were STELLAR!!! He let us know what he found, what he intended on doing, the status, sending pics, when parts were ordered, then delivered, then test drive results, etc... Yes - he test drives it! We had our boat in ship-shape (sorry - pun intended) and pulling our family on rafts and wake boards just as he promised. Actually, Stephen really went above and beyond, and then... He even contacted us durning the weekend to check up on us and see how the boat was doing!!!! Are you kidding!? What amazing service and kind attention to your customers. Again - look no further! You will never find a marine mechanic this great. Oh, and by the way, he's a really nice person!!!

Poor communication. Would only talk by text. I gave much information Said they would call Then…read moregosted me. Update, called and said he had extenuating circumstances and will call me back

Hi. I had my 2001 18-foot Reinell boat in to have the depth finder replaced; and some other…read moremechanical work to be done as long as it stayed within my clearly-stated budget limit. There were some communication problems with an employee. Once Eric (and Fred) found out about the communication issue, Eric took over and ALL of the issues were quickly resolved and I had my boat back within a few days. Eric even provided some financial credit back to me due to the problems I had encountered. Sometimes in life you run across a person who creates problems with communication and follow-through; that's life. But the way Eric took over and solved all of the issues (and within my stated budget) was remarkable! That's the kind of business I want to work with... IF problems occur; apologies made; and problems fixed with honesty and integrity. I have taken my boat to J & H Marine for several years. I am always impressed with their work and attitude. J & H is a great place to take your boat!

I have a 2002 Crestliner Superhawk 1800 that J&H Marine has kept running like new for close to a…read moredecade. The repair technicians, and service employees all treat you like your boat is the most important priority when in their care. The integrity of the owner (Eric) is of the highest order. Feel safe that your needs and concerns will be addressed accordingly

Look no further, these are the best in the business!!…read more Excellent service & professional work! Bought two 1993 jet skis that haven't been ran since 2007!! Called numerous places throughout Northern California but was turned me down everywhere because they are 10+ years old. Found NorCal watercraft on Yelp and decided to give them a call to see if they can inspect & do a much needed tune-up in hopes of being able to run these skis before the summer ended. They said no problem bring them in . They were up & running within a timely manner. Took them to the river this weekend & they both ran great like new. They also educated me as I am a beginner with water-crafts, what to do & look for, how to properly winterize, and answered all my questions. Highly recommend!!! They have earned my business forever!!!

I have two jets skis a 2005 Seadoo GTX and a 2005 Yamaha FX Cruiser. I took them both in for an…read moreoil change and tune-up but also had an issue with the Seadoo start/stop switch. I was pressed for time and had a small window to get this done. I called and spoke to Nathan and he was able to accommodate my schedule and get the job done and on time. A bit about the service. I did receive a call from Nathan about my jet skis and he was able to thoroughly provide a status and clearly explained what he found. My main concern was the switch, he tested the switch and the relay and everything was good. He told me how to rectify the problem and did not recommend changing any parts. I asked about replacing with new parts and he told me it would function the same. I appreciated his honesty and was pleased he did not take advantage of an opportunity to make more money! The customer service was outstanding! I talked to both Nathan and Marina and they both were nice and pleasant. When I arrived they both greeted me and helped me unhook my trailer. When I came to pick up my jet skis, Nathan showed me my old parts and explained what was done. Marina took my payment and they both assisted with hooking up my trailer. I definitely will be back to winterize and service my jet skis. Great job Nathan and Marina!