Regarding SEARS DELIVERY:
I ordered a mattress, box spring, and bed frame from Sears online to be delivered this past weekend for my daughter's college move-in. I paid the extra $14.99 for Preferred Delivery to narrow the delivery window to two hours. While Sears has what appears to be a real-time estimated delivery feature, it's completely inaccurate. The time continually fluctuated and in the end the delivery came 20 minutes late (so outside the preferred delivery time).
That's when the real issue started...the BOX SPRING (which was still in it's plastic bag, was completely SOAKING WET on one end and down one side. I only know this because after the delivery guys removed the plastic bag and placed the box spring on the bed frame they went down to get the mattress and I examined the box spring. They left the plastic bag on top of the wet part of the box spring TO TRY TO HIDE THE DAMAGE. They ACTED SURPRISED when I pointed out how wet it was. They were going to put the mattress on top of the wet box spring and be on their way. They had to have known...they handled it extensively to get it in place. My problem is I arranged the delivery when I could be there to attach the headboard to the box spring (because they will not do it), but now I'm out of state when another box spring is delivered.
I called Customer Service and that was a very POOR experience. It's obviously OFFSHORE and communication was a STRUGGLE. They did refund my preferred delivery fee, but could only offer 10% ($15) of the price of the box spring so I could pay someone else to install the headboard. Have you tried to get anyone to do any work for $15?
I DO NOT recommend Sear's Delivery in Tuscaloosa. read more