**UPDATED on Thursday, July 16 at 12:19 PM: I had an appointment scheduled for Monday, July 13 from 8-5 and Sears texted me at 5:26 on Monday telling me that they had to reschedule. The earliest I could get is for today, Thursday July 16. Just received a text at 12:01 telling me that the appointment had to be rescheduled yet again. The earliest future appointment is Fri., July 24. Completely unacceptable, and there is absolutely no way to talk with anyone at Sears. Everything is AI. I am begging the local office where the technicians come from to call me. You have already responded to my Google review. Please call me on the number that starts with 561-504 or 561-213. Thank you.
**UPDATED on Monday, July 13 at 8:50 AM.: the owner responded on Google and another review website that he is sorry about the situation and to call Sears at the 1-800 number. The 1-800 number, as well as all other Sears home services numbers, do not allow you to speak with any live representative. Owner, please look up his file and call him. His last name is Lubeck. His phone number starts 561-213 or 561-504. You were there last Thursday and Friday, July 9 and 10th. You are also scheduled again for today. The leak is obvious and coming from the back left of the air handler. The videos show that and also water in the attic on top of the second floor ceiling and also the dripping. Please do not send Wilner. I am writing this for my father-in-law since he isn't tech savvy. Sears home service, specifically Wilner M., came to his house on Thursday, July 9 because of a leak from the air handler in his attic. Wilner came over, blew out the system, and said everything was fine. Soon after he left, the water started dripping again. Wilner M. then came back on Friday, July 10 and again said there was nothing wrong. Attached are videos I just took today, Saturday, July 11. Clearly still leaking. Wilner either does not know what he is doing or does not care, but either way, Sears should review this. Unfortunately, to post a review, you have to give at least one star for the review, but the technician does not deserve even 1 star. read more