I have AL for some time and he has went above and beyond with his recommendations when it comes to repairs or about appliances

Great experience would highly recommend technician Air conditioning works perfectly Technician was punctual and very knowledgeable read more

The Technician was very professional and on time and very knowledgeable. He was able to resolve the issue on a timely matter.

Richard was Great he explained/Showed me the leak and the A/C repair that needed to be completed. Unfortunately due to Sears Appliance Rules they can not repair and A/C that is hard to get to which even includes an attic that does NOT have ply wood down on the attic flooring. In my case the air handler is in a closet upstairs and Richard/Manager thought the stairs were too narrow to safely bring up the new airhandler. I recommended a lift because there is access up the open side of the upstairs but Richard said they dont rent lifts to install. So they are re assigning to a company that is willing to work to get the airhandler up safely. Kinda disappointing BUT definitely the world we live in today. read more

Quickly assessed issue. Very polite and helpful. Also looked up replacement parts needed but all were discontinued.

Dwight P.from Sears Home Services is a top notch repair technician. Dwight explains everything in advance and completes his work expertly. I highly recommend Dwight P. and Sears Home Services. Dr. Lew F. read more

Quick and efficient! Diagnosed problem and fixed the dryer. Tidy and respectful of work read more

Brad was very knowledgeable and helpful. i was very pleased with the service that he provided in regard to my washer issues. read more

Technician was prompt and knowledgeable. Unfortunately my claim was denied by the warranty company.

The technician that came to my house was very rude and said he wasn't gonna fix my refrigerator because LG worked on it

Sears technician was on time, efficient, cleaned up before leaving, did the work and explained everything before leaving my house. Not the cheapest, though worth the cost. read more

Richard was very knowledgeable very polite did a great job would definitely recommend

The technician Al was great 5 out of 5. However their customer representative and scheduling was a nightmare. I spent 76 minutes on the phone and waiting to discuss my 2 appointments because there was only 1 per their system. On 7/3/24 they did an inspection and motor was defective. My Choice Home Warranty authorized repair. They were supposed to the replacement on 7/9 8-12pm but they didn't as technician didn't have motor. On 7/4/24 I put another claim with Choice and Sears Home Service was suppose to do an inspection 7/9 1-5pm. That didn't happen too. Sears order #4928 was incorrectly linked to 1st claim, the motor. So 7/9 Scheduled but missed event was for AC inspection but linked incorrectly to 1st claim. Now I have been with AC for my bedrooms since June 26th. Sears' period is 3rd to 9th. The future July 10Th appointment is supposed to fix both claims. This has been a nightmare of bad customer service and bad technology for a simple motor replacement and simple inspection. There is no callback feature on their customer service number. One of their number automatically drops you. My first call to their 215-371-2401 dropped me and I had to call back and wait another 38 minutes on top of the 25 minutes for first. Also after Technican missed 7/9 due to having no motor, their scheduler want to reschedule to 7/15!? another freaking 6 days of no AC in my bedroom. Great experienced technician, poor backend support from people and technology. read more

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I had the misfortune of purchasing my Samsung washing machine and dryer through AJ Madison. This was back in July 2024. It is now Feb 20th 2025. Yesterday morning I started my washing machine cycle about 2 mins in i was about to add another item to the load I noticed tons an extreme amount of water pouring from beneath the machine. It was a problem with the install from July. The tubing connected to the drain outlet was incorrectly placed and had come loose. You would think quick fix, no problem, however this was not the case. After several phone calls to AJ Madison, they decided to let me know that I had only a 30 day window to submit an install complaint. So I was supposed to look several months into the future and foresee this situation. Fortunately I was able to contact Eric through SEARS. By the way Eric was the 2nd person I had to have come out to fix the issue. It was a fix that needed critical and innovative thinking. Eric was very professional. Patiently listened to my issue without interupting. Then moved on to the job. He was quiet, quick and efficient. When he was done he ran the machine just to make sure his work was done correctly and he was satisfied. Eric then gave me a synopsis and was on his way. Professional, quick and effective! No need for unnecessary nonsense. Great work ethic, Eric!! And thank you. Sorry for the Grammer no time to fix read more

Technician arrived on time and fixed the problem right away. We now have a working ice maker. read more

i wasn't home and he worked with my neighbor to fix the issue, he was very professional and kind and had job knowledge

I appreciate the timely communication, but having said that I will also say it may have been just a bit too much. I really like being able to track the technician so I don't feel like I'm a hostage in my house waiting for somebody to show up. Neil, the technician, was very thorough, professional and respectful of my home. I give him five stars. read more

Twice came out and didnt do anything because label with model number is torn. They knew this the first time but yet they didnt take microwave off the wall to see tag in back. Then again they send tech, already knowing model tag issue, and yet dont do anything again???? Now wasted two days from work becuase they only tell you between 8-5 and now another company has to come and figure this out. Really? Now going on almost 2 weeks without microwave and 3 missed work days. AHS and Sears need to do better:( read more

One of the best technicians I had. Excellent service and very knowledgeable, fast, respectful and polite. 5stars

arrived on time knew what to do. very fast an efficient. the washing machine is working fine and I m happy

our tech did not fix a/c the first time and when he returned said he couldn't fix it and ensured that our home warranty company will no longer cover it. So now our a/c is still broken and we can't afford to fix it. Sears is no longer welcome in our house ever. read more

Al was great. On time and addressed the problem right away. He was ontime and kept us posted as to his arrrival.

The AC technician / Richard arrived at my house and his customer service skills were horrible . We had heated arguments. I've live in the house 3yrs and every summer I've have AC issues. 2 times were for a capacitor and my question was could there be something that would blow the capacitor and he replied the one that was last installed was the wrong one. His complaint with me was I was second guessing his work. But every time I spoke he would speak over me disrespectfully. He also told me he doesn't like to talk while he's working and I get that but the tone and disrespect . AT MY AGE WILL NOT TOLERATE. I only rated a 1 star bcuz I had to. I'm awaiting another Technican and will update more later. read more

The technician, Robersy, was on time, confident, personable, funny, quick, clean. 10 Star.

I would post zero but it's not available, my dryer needed a belt 349.00 is a lot but when the tech came he said he needed 50.00 more to vacuum the inside out. Never use this service again. We did not pay the 50 so he cleaned it out by hand. Way too expensive for a simple repair. He would not let us vacuum because it's a liability. No never use Sears you cannot call all is on computer when you call it's AI and cannot get a real person. read more

Andrew was on time, very pleasant and knowledgeable. Got the part fixed very quick! Wish there was more technicians like him. read more

A/C fan repair. Albert from Sears was friendly, Professional and efficient. He came on time. he quickly found what was wrong with my A/C and ordered the part. He came back the next day to fix my A/C fan. He was great. read more

The repairman was courteous and very helpful in cleaning and also instructive on how to maintain the refrigerator. Iwas quite pleased.with his service. read more

The gentleman who repaired and maintenance my dryer was very professional. He told me step-by-step what he was doing. He also gave me a reference to another Sears service. he was very kind and informative. Thank you for hiring someone with such high ethical standards with your company. read more

The technician was great. He was on, polite and informed. The price for parts and labor was excessive.

Richard showed up after repeatedly delaying and as I was "the last appt" used every thing he could to not show up. Then upon arriving was rude and asked no questions other than said is it currently working. The adult at the time tried to explain what transpired after being cancelled days before due to hurricane. Richard was not interested and quickly left rudely. Extremely disappointed in him. I have been a loyal customer of Sears for over 15 years and have never been treated so poorly. Please educate or train Richard as this is not what Sears is about. Sincerely William read more

Was able to get a next day appointment. Sears kept me informed of the arrival time and status of the technician. He arrived timely and quickly diagnosed the issue and solution. He was very courteous and professional. Highly recommended. read more

Dismmisive of us and did nothing to evaluate our address the reason for the call - that the washer was not draining.

Ray the service men was excellent job fixing my dishwasher machine. Did a great job and awesome.

I signed a Sears Home Services contract for major appliances when I needed a microwave repair. What they did for me was: Miss three appointments for the repair to be completed. Overcharge me $360.04 for "necessary" repair parts. Ignored multiple requests to adjust the overcharges, and requests to cancel my contract. So far I have paid $683.46 and have absolutely nothing to show for it except a $53.99 part I paid $253.80 for. They are still billing me the monthly fee of $64.99 for a service I will never use and have made no restitution for the parts fraud. This is not the Sears we used to know; the name has been bought by Transformco. They rely on AI virtual assistants and foreign call centers. Everyone is incompetent and when you speak to a person they will tell you what you want to hear then completely ignore you. Check their rating on BBB and you will see 1,026 reviews with an average of 1.04 stars. Their corporate culture is corrupt, and I urge you not to get insnared in it. I have filed cases against them with the BBB and my state's Bureau of Consumer Protection and am working with my credit card company to block future charges. read more

He fixed the problem quickly. Very friendly. We don't have a large laundry room so he had to work in a tight space. He let us get our shop vac and clean up in the klmiddle of repair. read more

Martin is very professional and friendly. He always called prior to arriving to provide us a time when he will arrive. He was very knowledgeable and quick in his assessments and repair. Martin is an asset to the Sears repair team. He took very good care of us as customers. read more

Mark was a friendly guy. I cant set the time. I've read the instruction. It wont work. read more

Friendly and very knowledgeable and professional. He answered every question I had. Would love to do business with him again. All around great guy!!" read more

Way over priced and horrible customer service. Takes forever to get an appointment and sears isn't even running this service. Cinch is and you basically get a service appointment by someone in any company they pick who is in your area. Plus you pay $100 deductible for appointment. You might as well hire someone you know is good that is local then pay them a monthly arrive charge then $100 when you need service. Not worth it and I had them for ten years on three homes and have seen there service go down hill over the years. Save yourself the trouble and pick another company which is what I'm doing. They use to be good/ok and no are HORRIBLE. Also there customer service rep are from the Philippines and you can hardly understand their English let alone get one on the phone to speak with. 20-40 min hold times are very common and unexceptional when running a service company. You have been warned from a 10yr former customer. read more