Exceptional service. They found the issue that two other repair companies could not solve. 4 years…read morelater it is working without issue.

7/18/2024: I am EXHAUSTED dealing with these guys. Just left…read morea voicemail with them again as when call them, 99% of the time it goes to voicemail and 1% get to talk to a human. And anyways, they never return voicemails. Let me start from the beginning our service with them... On July 8, 2024 - First call was made my by my husband to request their service as our refrigerator section of the fridge was NOT cooling anymore. The freezer was working as expected. My husband talked to Pat and Pat said that he will call back. It took 5 days of every day calling to finally have someone come in to look at our refrigerator on Friday, July 16 after 6 pm. The tech supposedly fixed it & within less than 24 hours, it goes bad again. So on Monday, July 15, I started calling them back & they either pick up the phone and say they will call us back, which these guys notoriously NEVER do. OR it goes to their voicemail that apparently no one from their office ever returns the call to the customer. After calling 13 times on Monday, July 15, Li (one who picks up the phone other than Pat / Nick) finally committed that someone will come on Wednesday, July 17 between 1-6 pm. Then yesterday (7/17/24) morning, Pat from their office calls & confirms that their tech will come between 1-3 pm. And guess what - NO ONE showed up nor got any call that the tech won't be able to come. I called today morning already 3 times & it already goes to their voicemail. Left another voicemail. Jeannie's TV & Appliance is the the the WORST WORST most IRRELIABLE business. NEVER EVER work with them!

I gave 1 star as I could not give less , so this is a generous rating. We have a GE refrigerator…read morethat has been increasing temperature to 50 degrees intermittently. We had another repairman out in the past that stated he didn't know what the problem was and thus couldn't bill us. We then called Affordable Appliance Repair in Terre Haute. Before the serviceman even came out, my husband asked over the phone if he was qualified to work on GE refrigerators and he said yes. This serviceman was at our home for 2 hours stating he wasn't certain what was wrong but he "thinks it's the control board". He had no diagnostic tools and in particular, nothing to test the board, thus this was his assumption. He suggested we replace the board as he "thinks this is the problem" in which we replied that we are not going to pay to replace something under an assumption. He finally packs up and proceeds to write us a bill for $85 for not fixing a thing. I stated I would be agreeable to paying his gas to show up but he hasn't properly diagnosed or fixed anything. He the states - "well, I want to replace your board but you weren't agreeable so it's not my problem you don't want the item fixed". I pointed out that I could have assumed it was the computer board without calling him and ordered/installed it myself, but I thought I was calling somebody who said he was qualified to diagnose the issue to avoid spending money on unnecessary parts. His answer- well if I replaced the board and that's not the issue, I won't charge you a service call to try another option". To which I said- so you're not going to charge me another service call, but I will continue to pay your for parts until you find the right one ? He just shrugged at this point and continued to write his handwritten receipt charging us $85 for wasting our time and money and fixing nothing. Oh, and his moto on his fb and site is : If I can't repair it, you don't pay! Please go elsewhere for your repairs.

From the owner: If I can't repair it, you don't pay!read more

Showed up 35min late. Had no insight on how to fix the…read moreissue and left within 25min with no resolution. 24hrs after no word 48hrs after no word 52hrs after I called and no answer 66hrs they called back with no resolution I've been without a washer for 3 extra days because they couldn't diagnose the issue. If you want to fix something, in a timely manner, don't expect it. At this hour they still have no resolution. Don't worry they will send an email to the manufacturer of the machine and not keep you updated. Maybe should have sent over a fax, used USPS, or a crow. Trash service.

From the owner: I repair washers, both front load and top load, dryers, dishwashers, ranges, wall ovens,…read morerefrigerators, and microwaves.

We're having some water leak from our washer, and I called to see what we should do. The technician…read more(who I think is probably the owner) talked with me for a good 20 minutes, asking questions, suggesting I look at this or that, and generally getting a sense--and giving me a sense--of what the issue might be. He was clearly focused on fixing the problem. He gave me a worst case scenario and how much he thought it would cost to fix it (in which case, he said, he didn't think it would be worth fixing), but he also gave me several other possibilities, some of which I could do myself. This was all the more helpful since they're pretty busy at the moment and wouldn't be able to come to the house until next week (unless it was an emergency). Really impressive service. We may still need to replace the appliance, in which case, I'll ask these folks to do the work.

My washer and dryer went out at the same time. Bloomington Appliance came to fix them both. They…read moreheld me up for two weeks waiting for parts. When the parts finally came, the technician was having problems with the installation. Finally he told me that even with the new parts, the washing machine and dryer probably wouldn't work. I was charged a $140 for nothing but wasted time and laundry that continued to pile up for two weeks. From my experience, I would not recommend this company.

A-A Appliance fixed my refrigerator but the water line broke after pushing the refrigerator back in…read moreits place. Water leaked for 3 days turned into an insurance claim for me, about $10-12k in damages. Hardwood floor, baseboard, drywall and all ruined and some cabinet damage. Even though I have a case to put the burden all on him, after multiple attempts asking Terry to just pay half of my deductible and not involve his insurance, he never responded to me. I will update this and hope to say he stepped up and did the right thing but currently I would not recommend them. Owning up to all the possible things that could go wrong when repairing other people's things is counting the cost of having and running an honest business. Update: I did hear back from Terry and we are still negotiating how to settle this between us. Unfortunately the original fix to the refrigerator is not fixed. He offered to refund me what I paid. This is doing the right thing and a step in the right direction to share my deductible expenses. An update on the kitchen fix too. Phase 1 water mitigation was $5,000. Phase 2 repairs to the kitchen is $18,000. 5/22 Update: I haven't gotten the $375 back from the fix that didn't work for my repair. Terry told me 8 days ago he would refund me but I still don't have my money back. I really wish all this could've been worked out between us and my comments here would've reflected a better experience. After research and the simple facts of exactly what happened there is overwhelming evidence of his liability and how this will end up. It's unfortunate because a lot of this could've been avoided.

Amazing repair. Fixed our washer in 30 mins. We use AAA Appliance all the time. Cost was very…read morereasonable.

We have a 6 yr-old Bosch 18" dishwasher. An E:15 error displayed and stopped the dishwasher from…read moreworking. E:15 means there's water in the base. So, I tried replacing both the upper and lower door seals. After a few days, the error came back. We contacted Corey's and were pleased with his quick reply and scheduling. Corey showed up on-time and even sent a text when he was on his way. The final repair took a few trips because of failed parts that needed to be orders. But, now we have a working dishwasher again! Corey's pricing was fair. And he was able to get the parts that we would have not been able to find in stock. We will definitely call on Corey's for future appliance repairs.

Made the appointment on Friday afternoon. Couldn't get an appointment until Monday at noon…read more Dustin was the technician. I explained the symptoms. He knew exactly what was wrong. About 20 minutes later he had replace a fan which was OEM. Price was as expected. Works fine.

We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

Corey and his team were great. They responded quickly and saw to our call even though it was the…read moreend of day Friday. They quickly repaired the dryer and, in concern for our safety said we should not run it u til someone cleaned out the vent. His concern for our safety was comforting. They were efficient and did a nice job of making sure the space was clean when they were done!

Best in the business very professional on time and reasonable pricing they was in and out and fixed…read moreeverything that was goin on with the appliances that we were having issues with.