Alex provided expert repair service for two frigidaire washer units that had leaking systems. He is friendly, knowledgable and highly efficient. Could not ask for a better person to handle the repairs while keeping us fully informed of the progress. if 10 stars is a top he deserve 50 read more

This is about the SEARS PROTECTION AGREEMENT SERVICE that I have for my dishwasher that broke down in late February I called SEARS PROTECTION AGREEMENT service and got AI because HUMAN PEOPLE don't answer the phone I made an appointment for March 3 a subcontractor came saw what the problem was ordered parts told me they should be here in about two weeks well two weeks came and left now it's June 30 still waiting for someone to come and fix my dishwasher you can't call SEARS because AI answers the phone and you can't get any information from it. I wish I never paid for the PROTECTION AGREEMENT read more

Technician Alex was polite and knowledgeable, he executed his work in a professional and timely manner.

Impossible to speak to a person! Overpriced and feels like a scam as I cannot get a receipt for $478.50 paid for what should have been half that! read more

A&E/Sears made 7 appointments from 8 to 5 to fix my freezer. 3 of these calls they just didn't show up even after confirming the appointment with a text message; 1 call was a no-show from the technician who said I was too far for him to come and he will just order the parts that i need. the technician who did show up, said he knew what was wrong without doing any diagnosis and ordered parts. In and out in 5 minutes. The next came, installed the parts and left without verifying that the problem was fixed. They have replaced any humans on the phone with a poor AI and you cant get anything resolved. 7 days of missing work to not get my freezer fixed. They clearly do not care about their customers. read more

Alex was very friendly and helpful. He diagnosed the problem and explained it to me which I appreciated. He was back the following week and completed the repair once the part came in. read more

On Thursday 01-29-25, I had an appointment due to a bad smell coming from inside the washing machine as per my tenants, which I have an extended warranty on it through Sears. The sears technician that arrived, his name was Alexander. The tenants explained to him the issue and he recommended put the tablets he suggested into the washing machine and run it through cycles. They did this many times through the weeks and smell still was there. I set up another appointment and the date was Thurs 04-17-25 and the same Sears technician Alexander showed. The tenants explained to him the smell is still there. I also spoke to him via speaker phone and asked him if he can check out the drum and drain lines to make sure nothing is clogged and he refused. He stated to us it's a house plumbing issue which is totally false. He told me to call warranty dept and send another technician out. He then proceeds to leave the house without going to the next step to see what the issue can be. Whats the sense having an extended warranty when the technician doesn't want to do his job. This is very an unprofessional technician and Sears should train him how to be more professional. I had to give him 1 star because it wouldn't allow me to give him 0 Yes. I did set up another appointment and informed warranty dept do not send him back. read more

Very knowledgeable pleasant friendly and worked quickly. Identified the problem in a matter of minutes and replaced the part. Thank you, Joe read more

Chad made our situation almost as if it were his own. He remained patient with our questions and provided honrst answers.

Stephen L was a professional. He is honest, polite, and very efficient. There was no drama!

This is the most dissappointong company I've ever dealt with. The service from Brian the Frig Tech is fine. The service for your Washer & Dryer Service is the worst I've ever dealt with. Very poor customer service and you charge before youve ever walked in my home. My services have been cancelled by your company 6x. I am keeping a record of this!! read more

HORRIBLE....DO NOT USE SEARS. I am giving one star only because I can't leave a no star rating. First repairman comes last month to repair my double oven. The repairman tells me it is a two man job. They will have to reschedule. He orders the parts. An appointment is made. They cancel. Another appointment is made, one repairman arrives. He was not aware that it was a two man job. He tried to get other workers but none were available. I took the day off today to wait for the repair. They want to reschedule for tomorrow. I can't take another day off. I tell them I want a full refund. They will refund the parts but I will have to pay the $140 service call charge. read more

Averie and the other technician were on time, friendly and fixed my washer in a timely fashion.

Mike is amazing. he is very knowledgeable and professional. He explained everything very well in terms I could understand.

Technician was great. Blew out all the dead grass that accumulated in the riding mower, changed the oil and filter, checked the spark plug, blades and air filter and inflated the tires. read more

Technician Edward is great at fixing dryers will use him for any appliance. I have been using Sears Home Services through many years. An will keep using them especially when the jobs our always done probably. When owning a home you need great quality service. I wouldn't use any other.When my water heater went ,I was so thankful to have Sears the deductible wasn't bad at all when this appliance is expensive. From Sears the store to there home service,I have always been happy miss the store they had layaway for big appliance as well. Thank you Sears read more

Alessandro quickly (and thoroughly) identified the problem with my dishwasher - the electronic control panel. Sadly, a replacement part is no longer available, forcing me to purchase a new dishwasher. read more

267-807-5174 Thank you for your feedback Re: ice maker repair The technician was punctual, personable, polite and competent. I have no doubt that the repair should be successful. I'll know for sure when the mechanism makes more ice for dispension, which will take a few hours. Copy text You can paste this text using Ctrl+V in below review sites Trust Pilot Yelp ©2023 Transform SR Brands LLC. All Rights Reserved. Privacy PolicyCA Privacy Policy Do Not Sell Or Share My Personal Information Terms of UseMobile TermsLicense Info Chat read more

Kevin was kind and professional. He provided the necessary information to understand the problem and make a decision regarding the repairs.

Technician Alexander was fast, efficient, skilled, pleasant, smart, and very nice to meet. I would be happy to have him return in the future if needed! He is a real asset to the company he represents. read more

Technician was very courteous and friendly. Solved the problem right away. Completed the repair and tested the dish washer to make sure everything was good. read more

Alex was very professional and extremely knowledgeable in explaining and fixing my washer ...cant have been better ...outstanding

Alvin was able to identify what was wrong with our central air conditioning and helped me understand what was wrong and fixed it quickly. I appreciate that he took the time to help me understand what needed to be done in laymen's terms. You can tell he's extremely knowledgeable, and I would recommend Sears Home Services to anyone because of Alvin. You're lucky to have such a valuable employee. Please thank Alvin again for getting us up and running. He definitely deserves recognition for doing a great job. read more

Would like to share on how inconsiderate and rude this service tech was. First and foremost, customer service on this guy was a negative 100. I understand there was some system issues on how this service call was handled. But there was no help from this guy. First he thought I hung up on him, all because my cellphone lost signal. So he assumed so rudely I hung up on him. Even though I called back and apologize for my cell service. Then insisted on I had no contract, even though I had one. I am blown away on how it says he has a 5 star rating. That is a LIE! Two weeks prior to this, I had another Sears service man came to the house and repaired the washer. NO complaints there. Great gentleman. Its insane how someone like this still has a job. I am disgusted from this type of service in which I pay for on a monthly contract. Thankfully I cancelled the call and set up a different service call. read more

Sears Appliance Repair - Rude sears tech - Appliances & Repair Near Me

Although I did not ultimately choose to accept the repair estimate (and will be purchasing a new dishwasher instead), the service person (Chad) was very prompt, polite, and thorough with his assessment. he provided me several options for repair work and future warranty. read more

Best technician I have ever met. Very qualified and polite. Fixed refrigerator in the minutes. Clean.

Brian was very qualified, polite and very experienced. We had our refrigerator fixed in one hour.

Finally done with them Never deal with sears They need to reopen in the Philippines What a disaster and thieves read more

My family has Dept with sears since the 60s, most of our appliance, tools Clothes came from sears Getting emails from them - most of their stores are gone, my appliance needed repair, I scheduled an appointment to have it looked at to have a guy come with no repair tools in hand, asks fora butter knife to pry my appliance open, says my appliance needs a part n will schedule an appointment to come back I get an email that states the part is $ 15 plus tax n the repair Labor is $395 plus tax, after seeing the total $411 to fix the appliance I decline the service, they mail me the part anyway, I sent it back to them, their emails keep coming about repairing my appliance What part of no thanks don't they understand read more

I would give them no stars if possible. I have had five service calls to fix an ice maker and it still doesn't work. They refuse to refund my money. Do not use their service. They are not a respectable company, they are just using the Sears name to get business. read more

My refrigerator never got fix because of careless work by technician, they just waste my time and money.

Horrible service. They are good at charging but not at actually completing work. Waiting two months to get a response... AFTER they took our money. read more

I would never recommend Sears Home Service in a million years. Their technician "Alford" showed up with an attitude when my wife answered the door. I spoke to him on the phone while I was on my way and because I unplugged and replugged the refrigerator he refused to touch the refrigerator or service it. He said that was company policy and got nasty. I eventually told him to leave my house. There is no one to complain to and you cannot find a number to speak to a real person. Call anyone else for service but NEVER EVER call Sears Home Services. read more

Waste of money. Tech came to our house to repair a riding lawn mower. He said he can't do anything because it was taken apart too much. The only thing that was taken out was the battery which would not charge. Tech had no battery on truck to even diagnose if that was the only issue. Still charged $160. What a rip off. read more

A ridulcous waste of money for a diagnostic $150+ A simple water valve replacement for my ice maker would cost, ready...$680. I paid the $150+ and said goodbye. I'll never use this service again! read more

HORRIBLE COMPANY! They don't even deserved that one star. I called them in to fix my leaking refrigerator. They sent a repairman a week after I called them. He came in, adjusted the legs so that my refrigerator is on a slight tilt and assured me that my problem is fixed. Well, it DIDN'T WORK. I called them back to tell them that my refrigerator wasn't repaired and is still leaking and so that they could send someone over again, but to my surprise, they said, "SORRY, WE DON'T HAVE ANY AVAILABLE APPOINTMENTS FOR THE FORESEEABLE FUTURE." So, they took my money and ran. How disgusting! read more

Sears Home Warranty and Appliance Repair is to be avoided. Dishonest, rude and incompetent. Over the course of 3 years we paid over 2100 dollars in warranty premiums and another 600 dollars in service call deductibles with over 18 service calls with one technician after another coming to work on our refrigerator - a Kitchenaid 48" counter depth model. They finally decided that the unit was simply not fixable - too many things going wrong that they could not figure out, and offered us a 1000.00 replacement allowance. The refrigerator retails for 10,500.00 and they offered us less than 10% of that as a replacement allowance. We paid over twice that amount in warranty premiums. Throughout this process attempts to talk to ANYONE in management to try and get this ridiculous situation addressed were futile. Can't tell you how many times we were hung up on, or openly lied to by their telephone support people. To add insult to injury, the last technician who was here broke something while putting the fridge back - cracked the plastic water line to the ice maker and it slow leaked over night, all over our hardwood floor and we woke up to a flood in the kitchen, the flood damaged the hardwood floor, a 3'x10' area where all the boards are "cupping" and leaked through the floor to the ceiling below. So now not only do I STILL have a fridge that doesn't work - now I've got thousands of dollars in floor and ceiling repairs to deal with - and Sears Home Warranty says they have no responsibility, to take it up with the "independent contractor" that they sent to our home to do the repair. Sears Home Warranty should be ashamed of themselves as should "Cross Country" who have taken over many of their accounts. In any case, these businesses should be avoided at all cost read more

Technician came a week after washer broke and he didn't fix the problem. I called back and was told he would be back a week later. That was today and the technician never showed up and put in his report that we requested a different technician (which never happened). I called several times and now I'm having to wait over 2 weeks to have someone come out again (probably the same guy). I asked to speak to a supervisor and was hung up on several times. Customer service really sucks and so do their policies. This guy should be written up or let go for not doing his job and lying about it and these reps should have options for a repeat customer with the same issue within a small time frame. What's the point in buying a warranty I you are having to spend your time and money having to go to the laundromat because Sears won't come and fix the problem? read more

I used Sears to repair my ice machine..worst experience ever....the tech did not properly diagnose the problem....without even looking at the ice machine insisted the ice maker needs to be replaced quoted me over $400 for the repair which i later found out was double what my local repair company charges...they then offered me a warranty plan which would make the ice make repair less money. well i took the warranty and the new machine.....no ice 24 hours later...call service no one speaks english clearly ...they offer to send someone else out....i take another day off from work because they don't work weekends or evenings and the new guy was nasty and says the first guy installed the wrong part....when i questioned him he got even nastier so i made him leave my house....had a new company in not only was the sears part the wrong part, it was damaged and installed incorrectly...i now am disputing the repair cost and the warranty with my credit card company....they can have their ice maker back too...i got another one from another company for half the price. what a bunch of unprofessional people....never again... stay far away from Sears...no wonder they are in financial trouble. read more

This has been the worst repair experience I have ever encountered. Do not use this service and look elsewhere, you have been warned. Our fridge was leaking from the back, and the technician claimed that it was caused by a faulty connector that the previous technician had used to repair the tubing. The technician was adamant about not replacing the tube (which has broken 3 times now) and that I could get the connector myself to "save so much money". The technician said he would only charge me the $99 visit fee and not the cost of a repair for this great advice, opened a signature window on his phone without showing any dollar amount, had me sign, and then clipped off the ends of the tube on the fridge and left it disassembled, unconnected, and pulled out from the wall. When I went back to examine the connector, I realized that the technician had pulled it off the tubing incorrectly, yanking it so hard causing the tube to break inside the connector, making the connector inoperable. After pushing out the broken tube inside the connector, the connector worked perfectly. The technician had clipped the tube ends to hide his mistake. To make matters worse, the technician's rough treatment has left the refrigerator with almost no water pressure, a worse issue than the leak before. Finally, when I received the receipt email I saw that the technician had charged me for a repair of $129 dollars despite doing nothing, giving bad advice, lying, and leaving everything disassembled when he left. In retrospect I realized that the technician had purposely concealed the true amount he was charging me by scrolling his phone display down to the signature box so he could lie and say that it was $99. This experience has left me completely frustrated, customer service is incredibly hard to find and will not contact me back to refund me. Stay away from this service like the plague; do not be a victim. read more