Customer Service is horrible to say the least. They run a sale. They never have the product in the store. Then I am told if I have the product ordered at another store they can have it there in 1 day. OK not what I wanted to hear, but doable. Called the other store and unless I have a sears charge card I can't even order it over the phone. Get pissed off. Call corporate and now I can use my reg charge card but it will take 10-12 days to get the refrigerator. But if I want to pay the 69.00 I can now get the refrigerator in 4-6 days. So let's sum this up. They don't order enough of sale item most stores just get 1-2 of each item. I had them look in a 30 mile radius none available. Unless you have their charge card you can't even get them to order more of sale item. And if you want to pay the 69.00 extra you will get it in time. With this kind of customer service I will never buy another product from Sears. So unless you pay extra charge and have a Sears charge card u are not a true customer in Sears eyes going to Docks and will now buy everything from them. read more