This store has absolutely beautiful clothing. However, you have to be very careful as the sales…read morestaff will happily sell you things that don't fit properly, and they won't be candid about how an item looks on you. Sure, their job is to sell, but the goal should be customer retention. I won't be going back, as the last item I bought was really too big for me, and I didn't realize it until after I'd taken the tags off. I don't mind having the odd alteration done, but since that was the fourth time in two years I've been horribly disappointed after the fact, I'll stick to shopping in my favourite stores in Victoria and Vancouver from now on, where the staff know me and always steer me in the right direction.

This is my very favourite yarn shop! They have a wide selection of different types of yarn, and the…read moreowners are so nice. Highly recommend going there!

This store is lovely. It's got good sized aisles, the shelves aren't over stuffed, and the staff…read moreare helpful without being forceful about making a sale. I was looking for a local dyer/spinner/artisan for Souvenir Yarn, and the staff member was able to point me in the direction of one. She actually didn't even come out from behind the desk, which in a small store where I was the only customer, actually was fine. If there had been more than just me in the store, this would have felt dismissive. The organization was a bit haphazard in my opinion; the dyer I was looking at was placed at various places around the store, I think depending on weight or perhaps fibre type. I'm not sure. But in the end I found something I liked, the staff member was helpful recommending patterns and telling me about the sample garments I was admiring. Then we had a funny chat about their logo/mascot. They had a name contest and I think the character was eventually named Gordon "Ram"sey.

I needed to have a fax sent ASAP to an Ontario site. I don't…read morehave my own fax so I walked through downtown, tried the Library, (no public fax) then saw the Sneakers Computers location. Walked in and asked if I could send a fax. "No problem." In a minute it was sent, no charge, no problem, and Sneakers made a fan out of me.

after spending $280 labour on a upgrade for my computer and 3 return visits…read more i gave up on them went to Bomers computer and the solved the problem for $60. complained to Sneakers management and they told me; to bad and goodbye. worse computer store i ever went to

Had a misunderstanding with them, but they were awesome all the way and fixed the issue in no time…read more Great people.

Rented skis before heading up to the mountain. Convenient and quick. Very glad to have found this…read moreshop.

I called on Saturday and got decent service, Was asked for additional information…read more Assumed service would be better in person but I am out of town. My wife went in on the next business day with an infant in her arms. She had the same information I provided. They assumed she was with one of the two other customers in the shop so the available salesman didn't address her. After waiting 20 minutes that salesman directed her to another salesman who told her get an electrician and that she is not allowed to do the work she described. This is not true, we are working alongside an electrician. She left feeling upset, blown off and ganged up on as two salesmen were saying this and a customer also chimed in to the unfavorable conversation. This "needing an electrician" was repeated to me when I called back, speaking with the floor manager, Timothy. He said Eecol electric and E.B Horsman & son would not deal with the public and I know this to be untrue as well. I was treated politely but left with the impression they didn't want to deal with people who don't know exactly what they want.

Walked in and was quickly helped (like 10 seconds) with what we needed. A generator cord that we…read morecouldn't find anywhere else. Super nice people. Used to visit the original store back in Ontario on Torbram road.

First visit a couple of days ago. The owner was very helpful as I was a "newbie" . I had a quest…read morefor making bracelets but didn't know where to start. I got a few things and was able to grasp what I needed to continue on my quest. Wendy

Great selection but the woman serving us was rude and didn't seem to want to help her customers…read more She was condescending to my mother who would have bought a lot more if the service had been a little more forthcoming.

Really enjoyed working with Sakshy (sales rep.) She was…read morevery patient, honest and went the extra mile. Great people and store. Will be back thank you. Pat A

Great customer service! Love the new Canadian made product direction and looking forward to seeing…read moreall the new local Canadian made furniture and mattresses!

Stopped by randomly while on holidays. Wonderful displays and extremely fair pricing. We bought a…read morenew high end Duvet and Duvet cover, some "nic-nacks" and couldn't have been treated any nicer. Kind and attentive staff made us feel our spending was valued. Refreshing to see in a small town such big city flair with down to earth vibes and feel good pricing on everything. Look forward to going back soon!!! L C Freeman (Vancouver BC)

Design therapy has a selection of home decor and fun, friendly salespeople who are ready to help!…read more They have a lot to choose from however most items need to be ordered. I didn't get anything today but I'd definitely go back!