I am extremely sad to announce that this store has been closed for a few years but when it was open…read moreit was a good store. They sold good stuff and they provided very good customer service.

Walked by here while browsing the street, killing time between the wedding and reception and notice…read morethis store. The one place in Courtenay that actually caters to my current look and fashion = alternative. I wish I knew how to walk in heels 'cause I feel in love with a pair of Zombie heels. The clothes are $$$, however, a lot of the clothes for the genre are well stitched and put together by some notable names in the fashion genre. I've had a pair of Trip NYC pants for 5 years with good wear. When you think about it it's better to spend a lot on something that will last rather than buying a few pairs of cheap pants. You end up really spending more for the cheap stuff in the long run than just investing in a piece right from the gate. If this is your primary style than I can see why this place would be expensive. I'm a working admin/book keeper, therefore, I only need a few pieces in this fashion line, therefore, investment is minimal. It does annoy me that some things are not tagged for pricing which is an indication that I will need to bring out the credit card. I find the staff very helpful.

Walked by here while browsing the street, killing time between the wedding and reception and notice…read morethis store. Clothing is a little bit on the conservative side for me, however, found something neutral enough that caught my attention, unfortunately the dress that I liked didn't come in my size, no fault of anyone's. Prices were very decent and the customer service was amazing.

The clothes were so pretty/cute, and the owner was ever so helpful! I tried on clothes for hours!…read more(And my 13yo daughter changed her mind about hating trying on clothes in shops!) We look forward to coming back and trying in clothes again in the near future. And for those who are tired of going into stores with cute clothes only to discover that the size you need isn't available, the owner said she orders everything up to size 3X (when possible).

Don't be duped. I'll give them credit that they do a great job of marketing and using social media…read moreinfluencers like Jillian Harris and The Birds Papaya to gain followers. I was even impressed that they used their IG stories to voice support of BLM movement and to highlight First Nations people and lands in BC. I've spent about a year following FKH on IG but always hesitate making a purchase because of the affordability of most of their clothes. I've even researched all the pieces on other retailers websites to compare prices like The Bay, Plenty, Nordstrom Rack and even Sport Check carries Free People and they offer them at great discounts with free shipping and easy return options. Last weekend I'm scrolling through IG stories and notice FKH advertising a Bogo sale using a promo code. I decided to make my first purchase. The owner seems like a really great hard working female business owner and probably needs my business more than a huge franchise and since times are tough for small business owners due to Covid, I want to do my part and support them. First mistake I made was used my phone to purchase from the direct link from IG, trying to squint to enter info in tiny print on a platform that isn't mobile phone friendly. I typed the promo code and go to hit the "apply" button. Two seconds later I realized my finger hit the "purchase button". I'm panicking trying to go back, refresh and basically delete what i just did. I finally got the email stating "thank you for your purchase" and i knew it was too late. I just paid double what I should have. I immediately (within minutes) I called the shop. Its a Saturday morning. I explained what happened but was told that I need to email the business owner. Sure ok, this gal seems like a kind, compassionate person based on her wonderful presence on IG stories.. someone I would be friends with. She's not one of those heartless big businesses that see you as a number and not a person. She is totally going to understand. So I emailed and waited. Few hours go by. I call the store again and I'm then notified that she doesn't work on weekends and that she will probably get back to me Monday. Ok, no problem. Monday comes along and no response all morning so I call the store at noon. The owner answers (yay!) instead of speaking to me about the situation she said that she would get back to me in an email... okay? Hour later I get a cold generic (copy and paste) response of their sale/promo policy. I wasn't prepared for this response.. I mean, yes I had read the policy that stated that they can't amend/cancel sale after its gone through and that i need the promo code entered to get the discount. I sent another email pleading. I'm not trying to get something for free or take advantage of an expired promo. I'm not asking for anything more than what the business has already decided to sell the merchandise for. I asked if maybe I could get a GC or another form of compensation. Reply, "I appreciate your reply however as a small business we must abide by our policy". Basically "sorry, you fu#*ked up" I just wanted to feel like a valued customer supporting a small business. I had other options but chose FKH. The whole façade on social media makes me feel like a duped customer. Is she really socially conscious or does it make good marketing sense. If you want to buy from FKH just don't fu*ck up. She has strict policies and she doesn't budge...unless you have a large social media presence maybe? This business just missed an opportunity to have a faithful lifetime customer. I came upon my fav nail salon as a result of a bad experience. Its how they handled it that really impressed me so much, I now consider them like family and would never consider going anywhere else. Sorry my name's not Kaitlyn, Sarah or Jillian FKH. You may have grabbed my attention using them to post their free FKH merch but you have lost it for good.

Adorable classy boutique, love all the clothes they get in and the ladies that work there have to…read morebe some of the nicest and most helpful people I've met, so nice to have luxury clothing in my small town.

This store has absolutely beautiful clothing. However, you have to be very careful as the sales…read morestaff will happily sell you things that don't fit properly, and they won't be candid about how an item looks on you. Sure, their job is to sell, but the goal should be customer retention. I won't be going back, as the last item I bought was really too big for me, and I didn't realize it until after I'd taken the tags off. I don't mind having the odd alteration done, but since that was the fourth time in two years I've been horribly disappointed after the fact, I'll stick to shopping in my favourite stores in Victoria and Vancouver from now on, where the staff know me and always steer me in the right direction.

From the owner: For over 38 years, we've been selling unique, fierce pieces that make you shine. Robert A Couture…read morein downtown Courtenay carries women's wear that that exudes class and embodies European style.