TERRIBLE CUSTOMER SERVICE! broke a bunch of stuff. Don't show up when they say they will, over and…read moreover. Broke one of the specific items we asked them to take extra care with.

This was not a positive experience. We booked this company…read morefor our move from the mainland to Vancouver Island because they're a small business and they offered storage in their warehouse at their location. This was a benefit to us as we had not found a house yet and felt it would be a bonus to have our belongings at the movers location and then when we purchase a new house our items could be transported from the warehouse to our new home. Four days before the move, we called Tamara, the owner of the company to confirm that the moving crew would have wardrobe boxes for our hanging items and that our belongings would be held at their warehouse for $300 per month. She confirmed this. On the day of the move Tamara arbitrarily decided that our belongings would be transported to a public storage location an hour from our new location. The movers told us that they weren't sure where our items were going - Parksville or Coombs or ? When I spoke to Tamara the day after the move, she told us she had run out of space and could not accommodate our belongings at the warehouse. She gave us the location and gate code of the new location once the invoice was paid. We paid the invoice the day it was emailed to us. The invoice was $700 higher than quoted. And the company's website lists that there are no "additional or hidden fees". There were. There was an extra $50 charged for mattress covers. Additionally, the movers could not find any wardrobe boxes on their truck. Eventually they found one. The majority of our hanging items were squished into regular boxes. We visited the storage facility a few days after our items had arrived. The monthly rate is $350 per month and not the $300 that Tamara quoted. When I spoke to Tamara the day after the move and told her of our concerns I asked her if there was a way we could turn this into a more positive experience. She accused me of trying to get money off the bill (which was $700 higher than quoted), and told me that I was "nitpicking" and I was "just one of those customers". My intention is not to sabotage Sunrise Moving. We picked this company because of the warehouse storage and we wanted to support a small business. If I had seen the F rating on Better Business Bureau or the D rating on Yelp I would have gone with a different mover. My hope is that my review might help others who are thinking of choosing a mover and that hopefully, Tamara will learn from this and change the way she treats people. Sadly, I doubt this will be the case. This will be my last comment on the matter.

My move was so easy. Very hard working and on time. Highly…read morerecommend and would hire again! They were calm throughout entire move. N. Butler

From the owner: Our business specializes in going above and beyond for our customers. We take great pride in being…read morean established business in the town with a heart, also known as Port Alberni. Our abilities are wide-ranging from doing simple home moves to more experienced, lengthy moves that include items such as pianos, safes and boats. Our company also provides self-storages in a variety of sizes. Please feel free to give us a call anytime and we'd love to answer any questions you may have.

If there was a zero star option, that is what i eould choise…read more I had the absolute worst experience. Severe damage to several pieces of furniture is the least of the issues. Try DOUBLE the rate for the move out...estimated at 6 hours and took 11.25. Try a move in crew that apparently could not read and left clearly marked FRAGILE boxes under tool boxes in the garage. Or boxes marked KITCHEN in the garage. Or bookshelves left at odd angles and not up against the walls. Add to that being verbally threatened by the guy in charge and you may understand why in my opinion you should stay clear of this company. I paid way less 3 years ago to have 2 5 ton trucks move me over here from Maple Ridge.

this company was the worst moving experience ever. items were broken and the service was awful…read more don't use them at all.

BEWARE. I hired them to store my household goods for 5 months in a so called heated warehouse. When…read moremy goods were restored to me, they had obviously been stored outside in a leaky container. Everything I owned was sodden and covered with black mold, ruined books, ruined original artwork, moldy carpets and clothing. EVERYTHING had to be washed and cleaned, some things professionally. Some of my furniture was gouged. Not only that but many of my treasured items were missing, presumed stolen....gifts from my deceased parents, kitchenware, art work, a shelving unit, gardening tools, the list goes on. I was still finding out after a year things I was missing. I would NEVER hire this company in one million years. Only got a third of my costs through small claims. BEWARE. I wish I had read these before I ever hired them.

BEWARE. Household possessions which were to be stored "in a heated warehouse" for 5 months, were…read moredelivered, covered in black mould, wet and sodden. They had stored my stuff outside in a leaking c-can. EVERYTHING I owned had to be washed. Every spoon, sock, book, everything. Ruined artwork, warped books, and worst of all a whole load of missing items, that can never be replaced. Gifts from my deceased mother and old friends, missing artwork, kitchen ware, shelving unit, garden tools, etc. I was still discovering missing items over a year later. Had to take them to small claims court. It was an absolute NIGHTMARE. BEWARE.

Set up an appointment and they were on time and ready to go. Everything was taken away in a timely…read morefashion, very efficient and a reasonable price. I would highly recommend this company to anyone with a need for junk removal. I will use them whenever the need arises. Thank you again, Gary

From the owner: Junk Matters provides fast, reliable junk removal across Nanaimo, Parksville, Qualicum, Courtenay,…read morePort Alberni, Ladysmith & Duncan. We haul furniture, appliances, yard waste, renovation debris, mattresses, hot tubs, and more. Whether it’s a small pickup or a full estate cleanout, we do it all — with care, fair pricing, and a strong focus on recycling and donating to keep waste out of landfills.