I am stunned-- completely stunned upon recieving both a supposedly high-end firm plus mattress & foundation manufactured by Sealy after many conversations directly with Sealy--trying to determine if the mattress I wanted to buy at Wayfair would address compressed disks, spinal stenosys etc. To my amazement, when the mattress was dropped on my bedframe-- the quality of the stitching on the edges was loose and poorly constructed. I slept on the mattress 5 nights-- wanting despareatley for it to work. The firm mattress had a sag pocket and my back reacted. I returned the mattress to Wayfair who was SUPERB in their customer service and handling of the return-- who Sealy had originally steered me to. BUT, then I was left with an usuable box spring that I had purchased directly from Sealy. I called Sealy explaining the need to return it so I could buy a different compatible boxspring with my new mattress otherwise the warrant is voided, but Sealy was militant and headstrong reiterating their no return policy. I also want to give kudos to Home Depot who was lovely with related returns. BUT NOT SEALY. BE AWARE! THINK TWICE BEFORE BUYING THEIR BRAND. For Sealy is all about..."Its caveat emptor. Its grab the money and run. Its we don't give a flip about the customer. Its we want your money-- not your satisfaction!" read more

Recently I had to contact Sealy in regards to my mattress again sinking down and having a metal spring hitting my lower back. They sent a supposedly outside company to my home to inspect the bed. The guy arrived and took pictures and lifted my bed up and also pressed down on my bed noticing the defect, he said he would document what he felt and insure this was taken care of. Well two weeks later I receive a letter claiming my bed was fine and my warranty was no good and the only thing they are willing to was let me exchange the bed for a different one and I then in return would lose my warranty for a new bed. So mainly get another bed in return for my defective bed and risk getting another one and if it has any defects I wouldn't be able to replace it cause they would void my warranty. This company is beyond unprofessional starting with the practices, the employees are rude and unhelpful, and can careless about what the problem is. I asked for a corporate number and they refuse to give it to me, they also retaliated against me, because I reported them to the better business bureau and it stuck on them, because I showed proof of there practices being corrupt. My lawyer currently is in the mist of getting our lawsuit ready to proceed forward, because the company refuses to cooperate and abide by the warrant, I paid over 3,000 for the bed and it isn't my fault the company doesn't know how to repair a bed or listen to the customer. My suggestion to anyone who is seeking a mattress, go else where do not buy a sealy from them or any company other wise you'll get a headache when your mattress has future problems. They claim they have a 20 year warranty I call BS on this, because I am under 4 right now and already have to argue over this mattress with them read more

We had a problem with the box spring--poor assembly and had exposed sharp staples that tore the mattress when we were moving it in the room--stood them against the wall against each other.. They skirted the issue that the poor quality and exposed staples that should not have been tore the mattress and did not wish to cover as it happened when we were moving it. Don't people occasionally move mattresses to rearrange, move or clean under them? They expected too much to get assistance and said at most would replace the box spring, the box spring was fine after we pulled out the staples that should have been caught during construction, we now have a torn new mattress. Will never purchase their mattresses again. CS staff were very indifferent and not helpful at all. Buy another brand. read more

WOW. I found a mattress name, and I all I want to do is ask Sealy which of Sealy's line does this mattress fall under. I've been on hold for 50 minutes and 23 seconds! I called before and they couldn't tell me what the difference between different mattresses in their Reserve line. This is a super poor sign of customer service!! It's between Sealy and Vera Wang Serta, but boy oh boy... I'm a big fan of customer service, so this might break the deal read more

My expensive mattress broke down to the point of needing replacement in less than a year. Unimpressed.

I gave one star to rate, but they should get -0- In summary, I wasted my time; I phoned, was put on hold, e-mailed, and postage mailed Sealy and their forms. I pulled apart a king size bed, I took the pictures as they requested, and they dumped me in an unmonitored email (Sealy blamed me for that)? Sealy said the pictures indicate the mattress was not damaged enough to replace, even though in my amateur pictures, you can see a defined "W" shape to the mattress. They would not send me an inspector to confirm it stating they do not have one in a the capital city of Des Moines? They never followed up, called or e-mailed me, even though my first contact with them was August 2014? I pleaded at least 3 times for an inspector, since I am no professional photographer, and photos, due to angles and light, can be deceiving. Several people have "proof"of bigfoot in pictures, but I have never seen one? I got the Better Business Bureau of Greensboro, NC (it was the closest I could find). The BBB cut and pasted my complaint and Sealy's policy and procedures back and forth between the 2 of us, and that was basically the extent of their involvement. Oh, but they did close my case based on "BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied." As of today, March 3, 2015, 7 months after my original claim, have received a couple more e-mails from the BBB with more cut and paste about my pictures. The BBB of Greensboro has not resolved my issue? Sealy Inc has not resolved my issue nor contacted me? Do not invest the expense in buying a Sealy mattress. They need your money for advertising. Any mattress that lasts a few years will work just as well as their expensive ones. If you want to see the full story, please e-mail me at lisawilsonbeyer1966@yahoo.com and I will send you every detail. BUYER BEWARE!! read more

For over two months, I have been trying to get Sealy, the mattress firm, to honor its warranty on a two year old mattress that has a significant impression in the center, causing severe pain in my lower back. Sealy has created an arduous and redundant warranty claim process. This matched with its underfunded, inoperable customer service line, created a situation where it has been impossible for me to replace my mattress. The first stage of the process, which began in early July, required me to fill out an online form asking a host of questions about my bed and its condition. After a few days, I was then directed to fill out a paper form that repeated much of the same information I completed online. When I called to inquire about this, I was told that the information must be filled out again and that I should follow the directions on the form carefully (namely taking multiple pictures) to expedite the process and avoid a physical inspection. I was also told the process could take 2 - 4 weeks. After filling out the form, with a submission of over 12 pictures, I faxed the forms to Sealy. Over a week passed with no response. I called Sealy and was informed by a new representative that they have been having issues with their fax and they never received it. I was also told that the original representative was wrong and that the process would actually take 6-8 weeks. I reassembled my paperwork and scanned it in a few days later. After calling to confirm they received my forms, a different representative told me that it didn't matter how many pictures I submitted, I still had to get a physical inspection. A little over a week passes and my inspector finally comes. After he inspects the bed, I am told I should here back from Sealy in 5 - 7 business days. Two weeks go by. I begin to call Sealy customer service, only to find that they have dismantled the option that enables one to wait and speak to a representative. I leave three messages over the course of two weeks and never receive a reply. My girlfriend eventually calls them on a single day 5 times, once every hour, before finally getting through and learning that Sealy never received the inspection results. Now, after over two months, I am calling them to figure out how I can finally get my bed replaced so I can stop sleeping on an air mattress, and I learn that their customer service line cannot hear incoming phone calls. So every time I call, they literally say "Sorry we cannot here you, try calling back on Monday." Before they hang up. This has been an outright terrible experience. I will never ever buy a Sealy mattress again. And I suggest that you don't either. read more

be careful about how you treat your mattress if you want to exchange it under warranty, but otherwise their products are as good as any. i used a retailer called "mattress firm" (they probably missed the stupid pun) and would recommend them. see my review of them on yelp.com! read more

I had a terrible experience with this company. My mattress broke down in about 2.5 years - big sinking hole in the middle. Someone came and looked at it - told me it broke because I didn't use a box spring (even though I used a frame with latts an inch apart!). I was really disgusted they wouldn't honor the warranty. I ended up throwing the mattress in the dump. I felt they trumped up the excuse for not honoring the warranty. I will never buy a Sealy again! read more

I bought your Plush Anaheim bed about a year ago. I'm guessing sometime in April 2015, about 6 mo later, I have a sagging/collapsing mattress that is horrible but am unable to return. The requirements for the warranty has a "FLAT" mattress top and you run a string from one side to the other and put a ruler in the middle. It has to be 1~1/2" sag before they will replace. Since it's plush it has a cushion type top so it's hard to see the sag so you people at Sealy need to update your warranty paperwork to modern mattresses that aren't flat as they were about 20 years ago. So for anyone looking at the ANAHEIM mattress~DO NOT consider this mattress. I'm seeing a lot of complaints from others that have purchased this mattress with the same problem. Spend the extra money & get a better bed from a different company. I did my research, didn't know about yelp at the time) and now I'm screwed as no other sites had reviews. And yes, I was stupid enough to buy the foundation so you can't use that as an excuse. Calling BBB next week. read more

Displeased with the mattress I bought from Ashley furniture. Has a hump in the middle. Called the company and Ashley furniture . They told me that if it did not sag two inches they could not do anything. When you sleep on this mattress it feels like there is a board in the middle. Feels like you are sleeping in a valley. read more