Very disappointing experience! Booked to stay here with my boyfriend for a few nights, and the receptionist, Kevin, who was super friendly on the phone, demonstrated appalling behaviour on arrival, for no good reason.
As we walked in, Kevin asked my boyfriend if he was "happy" and remarked on how miserable he seemed. He wasn't miserable at all, in fact he had been perfectly fine. I had a quite stressful journey over, which I explained to him in a friendly manner, and if anything, we just wanted to put our bags down and relax.
We told him we were feeling fine, to which he pulled a face of disbelief and asked us where we are from. He then thought my boyfriend was ignoring him and got huffy about him answering a few seconds late, albeit in a normal, neutral tone. My boyfriend has ADD so a slight delay in response is normal behaviour on his part and he was not trying to be rude or confrontational in any way.
Kevin repeatedly remarked on how miserable we, and particularly my boyfriend seemed, meanwhile getting visibly more and more agitated and angry about it, refusing to drop it, which of course didn't make us feel at ease. He was targeting my boyfriend in what I can only describe as a personal attack based on his own presumptions and projections about him, totally unprovoked by any logical means.
At this point we were of course feeling rather uncomfortable, as we couldn't understand why this receptionist was so hostile and creating an issue out of nothing. We were not rude, or behaving in any way that would warrant Kevin's exaggerated reaction. I tried to make conversation to defuse the situation, but to no avail. My boyfriend and I exchanged a confused and irritated look, which Kevin saw. Kevin then exploded with anger, shoved my money in my boyfriend's hands and told us to get out immediately and that he didn't want miserable people in his hostel and that my boyfriend should "get a life". I was flabbergasted and asked if we could talk about this, which he refused. He just threw us out on the street, cancelled our booking, with no other place to stay in Brighton, and threateningly told us to stop looking at him and start walking down the street, "or else". You could see the anger in his face and body and I think he would have tried to punch my boyfriend had we not walked away.
I have travelled the world and have never ever come across anything that comes close to such unprovoked, rude, unprofessional and seemingly psychotic behaviour from any hostel staff before. I am very shocked, appalled and disappointed by Kevin's behaviour and would not recommend anyone to stay at this hostel as long as he works there! read more