This was one of the most upsetting and poorly handled experiences I've had with a veterinary practice. I attended for what should have been a routine second vaccination for my dog. I was clear that he had been completely fine following earlier ear treatment. Despite this, the vet insisted she could see something concerning, described as a possible foreign body ("a yellow stalk" or grass seed). I was told sedation would be required to remove it. Based on that assessment, and trusting the advice given, I consented. After my dog was sedated, I was told that no foreign body was present and that only a very small piece of wax had been removed. Despite this, I was charged almost £300 for a procedure described as "grass seed removal." After escalating through the formal complaints process, CVS later acknowledged that this billing description was misleading, but stated it was used because their system lacked an alternative code. They also forgot to clip my dogs nail as requested during the sedation. Ultimately, my dog was put at unnecessary risk of sedation for no reason. During the same visit, my dog who I had explicitly flagged as anxious, was left unattended in a kennel with his lead still attached. While unsupervised, he chewed through the lead. Being told this after the fact was extremely distressing and raised serious concerns about supervision and basic safety. I pursued this through the full complaints process, escalating beyond the practice to CVS at Regional Director level. The process involved repeated delays, missed response deadlines, and multiple follow-ups. Ultimately, the response focused on defending internal records rather than addressing the clear inconsistency between what I was told before sedation and what was actually found afterwards. Although some communication failures and procedural "learnings" were acknowledged, no responsibility was taken for the misleading procedure description, the unnecessary distress caused, or the handling of my dog while in their care. The only resolution offered was reimbursement for the damaged lead. This experience fundamentally undermined my trust in the practice. I would urge any pet owner to be extremely cautious, ask detailed questions, and ensure they fully understand and are comfortable with any proposed procedures before consenting. read more

This USED to be the best practice with knowledgable vets and lovely staff. While the support staff are still great, the vets have gone downhill, employing one in particular who misdiagnosed two of my cats, once of which I was told was 'absolutely fine' so I had to fight for a specialist referral where he was diagnosed with advanced lymphoma the next day. This particular vet also accused me of defrauding the insurers when I requested full bloods, as she had 'absolutely no concerns whatsoever' with him. My insurers were absolutely fine with my claims, given that he had to be put to sleep after unnecesary suffering due to this vet's incompentence. I really wish I could give her name to save anyone else falling foul of her shocking ineptitude. A month later I was convinced my other cat was seriously unwell, and once again she was misdiagnosed at this practice and I was told she just needed a dental, which she had the next week. After I monitored her breathing a few days later I noticed that her respiration rate was through the roof, we rushed her in as I suspected heart failure, which a lovely new vet sadly confirmed with me and I had to let her go as well. I had to let my two beloved cats go Rainbow Bridge just 5 weeks apart, both horribly misdiagnosed. I'm still absolutely devastated, and not surprised that clients are leaving Seadown's practices in droves. Unless it's an emergency, avoid this place where possible. read more

We will never bring another dog to Seadown Vets after the devastating experience we had with them. Our one year old dog was admitted for a routine 'cherry eye' procedure and we received a phone call one hour later to say he was dead. While the cause of our dog's death is unknown, it transpired that he was muzzled without our permission (Seadown have acknowledged in writing that we did not consent to this) and we never would have allowed the procedure to go ahead had we been made aware of this. Our dog was excitable but also nervous and would have been in complete distress with a Baskerville muzzle on his face - in our opinion the practice should have phoned us to advise that a muzzle would be necessary in order to proceed however we were not given the opportunity to object to it and never saw our dog again. In Seadown's 'Animal Handling Rules' policy it states: 'Information from the owner regarding any vices the dog may have, should be sought on admittance. Owners should muzzle their own animals if they feel it is a necessity. Clear instructions should be written on the admit sheet and kennel regarding the temperament of the dog.' We were never consulted on our dog's temperament when we admitted him and there was no mention of the use of muzzles either vocally or on their consent form. Seadown have stated that they "will take this opportunity to review our muzzling policy and the wording of our consent forms", however nothing will bring our dog back and we will be bringing our beloved pets elsewhere in the future. read more

Always a caring and supportive atmosphere. Good puppy socialisation classes and advice. We have had all our dogs go to Seadown. The ladies on reception are always very friendly read more

If you care for your pet please do not take them here!!! I have used Seadown for 4 years and I have always put up with the snotty way they talk to me, but no more why should I why should you ? They don't care about your pet they look down on you and are defiantly not professional all they want is your money!!! They are well over priced. We needed to take a very poorly pup to the vet on a Sunday we were there 10 minutes this includes waiting in the waiting room, and they charged £110 just for a consultation how can they justify that!! We then went to a different vets for a second opinion as we do not trust Seadown, we were charged £16.50 from the vets in milbrook if you want a professional caring veterinarian to see to your pets please take them to milbrook they are amazing and very fairly priced. They care about you and your pet. read more

Sadly, after many years of taking our pets to Seadown, we have decided to find an alternative vet. In my opinion they do not consider the animals welfare to be priority and have very poor communication skills with concerned owners. I have lost faith in Seadown and would advise anyone to avoid this practice. read more

never ever use this vets again, our boxer dog died yesterday after fitting for what seemed an eternity, when phoning this vets they were more interested in getting registered and how much money it would cost!!! WHAT HAPPENED TO AN EMERGENCY!!!! read more