I almost don't want to write this review, because I want to keep the gem of an instructor, Isabella…read moreK., at this location a secret.
Six months seems like a good time to really attest to the quality of swim lessons my sister has with Isabella, her swim instructor.
We went in hoping with all our might that my sister would be paired with a good instructor who has experience with individuals with special needs. At the beginning, I tried to find reviews on specific instructors and times that worked best, and ultimately, with sheer dumb luck, we chose Isabella. That decision has been a very fortunate luck of the draw for my sister to have Isabella for her instructor.
We had very low expectations for my sister's goal in learning to swim. However, with Isabella's guidance, care, compassion, and immense patience, my sister's progress has exceeded our expectations. Isabella is a wonderful instructor who embodies warmth, positivity, and is firm even when she brings on new challenges for growth, which is perfect for my sister.
With her compassion and kindness, Isabella has managed to make major progress with my sister to allow swimming goggles to be placed over her eyes. For nearly all her life, my sister has hated being submerged under water, goggles over her eyes, or anything over her face, but Isabella has been able to change that and help my sister grow in less than a year. Isabella is efficient and effective as a swim instructor. Isabella offers a safe and welcoming space for her students, including and especially those with special needs.
Waterworks Aquatics is lucky to have such a great instructor as Isabella K., whose technical skills are just as wonderful as her care and empathetic nature to her students and the family she works with. She deserves to be recognized for her work, kindness, and patience.
I do want to mention, this location is a heated pool facility, with a separate play look, is kept clean overall, and the bathrooms are decent in cleanliness. Parking also usually isn't an issue.
My only complaint, and this is regarding the application/portal, is that often from my use, it has glitched where I can't always find the specific instructor. I've had to screen cap and send this over so the company can work with IT but it has happened a few times now. This is more of a technical critique and not related at all to the instructor nor facility.