If I could give zero stars, I would. STAY AWAY!
I took my wife here for her birthday--she got a massage, I got a wax, and we purchased a day pass to their spa. As a facility manager who oversees pools, I understand pool safety and cleanliness, and let me tell you, this place was absolutely disgusting.
The Jacuzzi was filthy--its walls were covered in green buildup, and the waterfalls pouring into it had thick calcium deposits, contaminating the already cloudy water. It was clear that proper maintenance was not a priority.
The lounging area was just as bad. There were only six lounge chairs available, and the ones not occupied were covered with dirty fitted towels. The only refreshment provided at 2 PM was water, and when I asked about purchasing food, I was told no outside food was allowed--yet, inside, I saw guests openly enjoying wine, cheese, crackers, and fruit with no enforcement of this supposed rule.
The amenities were cheap and inadequate--paper-thin robes, no sandals, and not even basic essentials like hair ties.
I didn't want to ruin my wife's birthday by arguing with management, so I called later to address the issues. I spoke with Victoria, the manager, who offered a mere 10% discount on a future visit--as if we would ever want to return! I simply requested a refund for the $50 day pass (not for our services), but she refused. Even worse, she admitted they were aware of the calcium buildup, yet they still keep the Jacuzzi open. When I brought up the green walls, she dismissed it by saying the spa is "older." That's not an excuse--if I'm paying for a facility, I expect it to be clean and well-maintained.
Her final excuse? That I "waited too long" to complain. I worked the past two days and called three days after our visit--that's too long?
This spa is a health hazard with terrible guest service, cheap amenities, and neglectful management. Do yourself a favor and STAY FAR AWAY! read more
