Three Strikes your out!
Strike Number One: First let me start by saying when I booked the rental through their website, the pictures that they had online did not depict the property we were renting as a corner property or that it did not have a private backyard. The angles from which they were taken didn't show that it was also on a main road. When I called Terry, the owner/agent a few days before our arrival date, I mentioned this to him and he got really nasty, telling me that and if I didn't want to come, then I shouldn't. I was baffled, I couldn't believe that he would speak to a client in this manner. I was so put off by his attitude but did not want to cancel 3 days before our arrival, I asked why he was so defensive and he said that I was accusing him of misrepresenting the property, which I was not, I was merely pointing out that the photos weren't an accurate depiction of the property.
Strike Number Two: As expected, when we arrived to pick up our keys at 12:30pm he was not in the office and we were told by one of the other agents that it was too early for check-in (which was at 2:00pm), and that we should walk around town, have lunch and come back in an hour or so, which would have been fine, except that I had my dog with us and couldn't do that, so we hung around outside the office and noticed that every person that walked in and out while we were there were getting their keys, no problem and service with a smile. HUH???? We waited an hour and went back in and asked again for our keys, having watched numerous people get theirs and asked why we couldn't get ours. We were annoyed to say the least.
Strike Number Three: The agent gave me Terry's card and told me to call his cell phone and ask him myself, which I found a bit unprofessional and a little strange but given what transpired, I now understand why. So I called, and he immediately started yelling at me that check-in was at 2:00pm not a minute before and when I told him that everyone else was picking up their keys and it was not fair - he said no one should be getting their keys and he promptly hung up on me. He must have been down the block, because a few minutes later he comes storming into the office yelling that no one should be giving keys out early then proceeded to yell at me that I accused him of misrepresenting the property and rambling on about how he didn't care if I liked it or not and that I wasn't getting my keys until 2:00pm on the nose. The 3 agents that were sitting there were mortified, they each tucked their heads in their shoulders afraid of his wrath. They were actually afraid to make eye contact with him. As quickly as he stormed in, he stormed out, and when I confronted the agents about how unprofessional he was and they said, what would you like us to say?, we work here. How about an apology for one? You are all just as guilty, how can anyone condone such behavior and work in such an environment? He was a brute and a bully and I actually feel sorry for these agents, I would rather sleep in a straw hut on the side of the road then rent through him again. You, sir, are not the only fish in the "Sea", you owe me an apology but doubtful I will get one. You are incapable of owning up to such brutish behavior. You almost ruined my first time in LBI - but despite it all, when we got to the house and met the actual owner, she was lovely and that made all the difference. We had a wonderful week in Beach Haven and we will be back again, however, I will be definitely looking for a professional real estate office for next year.
I would not recommend this establishment to anyone, their behavior was completely unprofessional. I'm sure you will know exactly who wrote this so feel free to contact me should you want to apologize. read more