Dustin demonstrated exceptional professionalism and a deep knowledge of his field. He was thorough in his explanations and always available to address my questions. His expertise made the entire experience not only seamless but also highly informative. I felt confident in the decisions we made together, thanks to his guidance. I highly recommend Dustin for anyone seeking expert advice and dedicated service. read more

Justin and his assistant, Jeremiah did a great job. They repaired the leaking pipe fixture quickly and the leak is no more. Justin was courteous and explained everything. He assured me should a problem arise to give them a call. I would recommend and use them again if a need ever comes. read more

This is a pre- review - will update after my visit! I just got assigned the company by Select Home Warranty, honestly a little nervous after reading the reviews but hoping my experience will be positive. Stay Tuned will provide an update. Well, this is my follow up... SDL showed up timely, receptionist was great and my plumber Toby was awesome. Fixed my issue and was on their way. I'm giving them 5 stars!! They even showed me what was wrong and how to fix it in the future. read more

service- nice clean & smooth. informative. will seek them again when needed & recommend to others. Thank You !

I really do NOT like leaving negative reviews; however, this company has some questionable business practices. I'd used my home warranty company to address a leaking water heater, and SDL was sent to diagnose the problem. The Tech said he couldn't manage the repair because I would need to hire another contractor to build him a wider walkway. When I asked why this was necessary and who I should call, he didn't have an answer. I called my home warranty company after he left and explained that I paid a $100 copay for essentially nothing. They couldn't understand why a larger platform would be needed, and if I wanted to proceed, I would have to come out of pocket another $560 because that was the "out of pocket cost" from SDL. I thankfully requested a cash buyout for the water heater from my home warranty and called my usual plumber. My plumber is installing the replacement for $120 more than the buyout. I cannot confirm if the work they do is good or not, but the shady pricing was enough of a reason for me to stop. After reading their reviews, I made the right decision for me. read more

The two guys that came today were respectful, knowledgeable, and took care of the leak. Everything I wanted, thank you!

The service was referred by American Home Shield only to learn that AHS does not cover the commode. The plumber looked at the problem and told me the leak was though a faulty plug and that the unit would need to be replaced. He replaced it and yet the tank did not sit at a 90 degree angle, I told him and he said it was a mfr. defect. I paid SDL directly for the installation of a new unit. I contacted the mfr and they said the unit was not placed properly; they authorized a replacement. The original unit is with SDL. I called to arrange a time with SDL for them to do exchange and was told I had to pay for the time. I questioned if they warranty their work and was given a yes and no answer. All they wanted was more money ... read more

1 is the lowest. To bad. This company works for the Home Warranty Company not for the Home Owner. They are rude and have very few teeth per plumber. I Think I saw 5 teeth on each of them so together almost a full set. This company labeled the visit as not natural wear and tear the said that someone must have came to my house in my absence went in the wall and removed a 1 mm screw from my shower. The box for wear and tear was the correct way. Called and they want to fight me. Good Luck with that!! read more

Sdl Plumbing - Plumbing Near Me - Seagoville, Texas

See all

If your home warranty company dispatched this business request someone else. Technician told me that the claim had been denied and come to find out the home warranty company had told them it would cover the labor only which was never conveyed to me. Ended up having to get the water heater replaced out of pocket. read more

Had a stoppage in our pipes. American Home Shield sent out SDL and the tech, Lonnie, was at our home less than 10 minutes, said he couldn't locate the "CO valve" and recommended a $500, 2 man crew, to cut into the roof to clear the stoppage. Not only was I able to Google where to find the CO valve and locate it in less than 5 minutes, but my house has a metal washer nailed to the bricks (near the front door), indicating where the valve is. AHS wouldn't send out a second opinion plumber until the 1st opinion was closed out. When I spoke to Amy she informed me that they didn't want the plumbers wasting their time doing paperwork so it wouldn't be turned in until end of day. When I mentioned that Lonnie didn't attempt to locate the valve she replied, "It's not their job to locate the valve!" So if that's not his job, then what is?!??!! NEVER EVER use this company!! For the record, the 2nd opinion plumbers came out and cleared it in less than 20 minutes. read more

These people are scam artists. Had a clogged toilet and shower that wouldn't drain. Had sediment seaping thru shower drain, smelled really bad. 4 days later and about 900.00 poorer, they still hadn't fixed something as simple as that. They ran equipment down roof vents and had to use camera which was very expensive. After 4 days of not being able to use toilet and shower, they were going to charge me 2,100.00 do do more repair around clean out in front yard. My wife and I had enough and called Benjamin Franklin plumbing. Guy came out that same day and in 1 hr, he had toilet and shower fixed and working. Owner blamed it upon the steps they have to take from home warranty co( American Home shied) Which is also a scam. He didn't offer to even partially refund the 900.00 we paid them for not fixing the problem. These people will take you to the cleaners if you hire them. - [ ] read more

2nd time dealing with them on 12/14 via AHS Home Warranty referral for a bathroom sink drain clog. First, as before when they came out, said work wasn't covered by warranty due to having to access pipe from roof. Ok, that turns out to be true. However, then proceeds to quote me 2 men, 1 hr, $489. That's ridiculous. Called Team Enoch, dispatched next day, $35 call out, $125 for 1hr work (2 employees came)- $160 total. If you do not want to do the business that comes from AHS, then don't accept the dispatch. If you do accept, charge a reasonable rate. Will never use the company again. read more

I hesitated using SDL plumbing as our last experience was not good at all. But since they were sent by American HOme shield, I really had no choice but to accept them. Frank came and he was wonderful. Totally changed my perspective of the company. He was courteous, professional and had a "can do" attitude. Also, ask for Frank if you can. He was GREATness read more

My experience with this company falls right in line with all the other negative comments already listed. AHS will be contacted to this company's under handed tactics. The tech writes up a BS report stating "excessive force caused damage" but then don't tell the homeowner this is what they are reporting to AHS. They do this because they know AHS will not cover the repairs. Then they just so happen leave a price quote for repair that AHS will not cover. Total rip-off!! read more

I wish I could give 0 stars. Requested service through AHS for clogged toilet. They showed up, flushed toilet a few times, told me it was not covered and left an estimate for $636 for a crew to come and fix it. No snake, no light, no camera, no testing or trying to fix. I called another plumber. They came out and cleared the line in 5 min. I'm out $125 to AHS and SDL for no work done. Avoid these guys, its all a scam. read more

My water heater was leaking so I filed a claim with my home warranty, American Home Shield, and they assigned SDL Plumbing to my claim. I am extremely frustrated with how the experience played out. Not only did the SDL technicians ruin two of my towels (they credited me a whopping $25) and leave my home in a completely unacceptable state after completing the install (before hauling it away, they left the old water heater in my condo hallway and it leaked water all over the floor which they did not clean up), but as it turns out, they also did a poor job on the install itself. We lost hot water less than a week later. When SDL sent a technician out to look at the water heater, he was here for a total of about 10 minutes, told us it was likely an issue with our electrical panel because he had "checked everything with the water heater and it was fine". So, we had an electrician come out to take a look at our panel the following Monday morning who confirmed the panel was working perfectly, and that the issue was with the installation of the water heater electrical connection. The cap was burnt out (see photo) due to the bad connection between the wires when the water heater was installed. Fortunately, the electrician was able and willing to fix the issue, but it was so frustrating because the SDL technician who came out the previous Friday could have easily solved the problem if he had actually checked the water heater electrical connection instead of just saying he did. We were forced to go the weekend without hot water for something SDL could have fixed the previous Friday. On top of everything else, we also had a leak at one of the pipe connections that had to be fixed with a FIFTH visit. After all of this, did SDL take any accountability for their mistakes, apologize for the extreme inconvenience or offer any kind of reimbursement for my time? No. Absolutely nothing to try to make it right. DO NOT USE THIS COMPANY. COMPLETE LACK OF PROFESSIONALISM AND CARE FOR THEIR CUSTOMERS. read more

Sdl Plumbing - Plumbing Near Me - Seagoville, Texas

These guys were assigned by my home warranty company, American Home Shield, to fix a leaking hot water heater. No contact with them for three days. AHS allowed me to do an outside contractor, then reassigned to these guys for a second opinion. When they finally got out a week later they wanted an extra $1000 for "code violations and modifications". I took the cash out from AHS and used the outside contractor who said there were no issues and fixed the problem. Pretty sure these guys were looking to scam extra cash from me. Seems consistent behavior from them based on the comments. read more

American Home shield sent a plumber to the house for a kitchen faucet leak, he denied the claim do to the leak happening to soon after we moved In. "Must have been leaking previously", though there is no evidence of a prior leak not to mention we had a whole house inspection prior to purchasing the house. I believe their job is to deny any and all claims immediately. Shady slimy company. Shame on you! read more

Don't use these people - AHS Warranty sent them to a rental house I own on Feb 8th for a water heater repair. They left after saying they needed parts. On Feb 14th they called to say they had the parts and would be out on Feb 15th. They came out today, Feb 15th and had to stop because they had the wrong parts. In other words, they ordered the wrong parts - - I have notified AHS about their screw up and they will follow up and let me know tomorrow, Feb 16th. I would not recommend SDL Plumbing to anybody! read more

American Home Shield Customer. 2 Water Heaters out. Saturday night. Taking into account Covid and weekend. First guy who came told me 4 times he doesn't do water heaters even though it's emblazoned on his truck. He did however add two valves that at least gave us cold water. The city had turned it off at the meter. Tuesday Brandon and Jonathan showed up at 2:30 pm and did a super efficient job in four (4) hours. Hence the five star (5) review. American Home Shield on the other hand would get a minus 5 star. How can they not pay for disposal of the old heaters. What am I supposed to do with them? Stand them up in the living room? read more

Do NOT use this company! All of the reviews here are correct. They are rude, incompetent, and the biggest scam artists I've ever encountered in my life! I wish I could give them 0 stars. I was also sent these idiots by American Home Shield to replace my water heater. They charged me $1000 to install it. The water heater they installed is faulty and they would not even come back to look at it. I've now had to pay 2 additional plumbers that both without a doubt confirmed it was an issue with the water heater. I now have to pay for a second water heater to get installed. Funny enough... they will only charge $500. HALF of what these losers charged me. I will not get reimbursed for anything. At this point, it would've been cheaper for me to not use American Home Shield/ SDL plumbing at all bc of the additional plumbers fees I've had to pay for diagnostics and ANOTHER install! The good news.... Karma always has a way of working these things out. And when it does... I hope SDL remembers all the people they scammed. read more

The worst company and people I have ever met. Did more damage than help. Rude, incompetent, and proof that you should never trust any company that is part of a home warranty service. Stole my flashlight and left muddy prints all over the carpet. Lied about everything. STAY AWAY from these people. read more

If I could give zero stars I would. This company, without a doubt was the most unprofessional, disrespectful group of men I have ever encountered. We had a hot water heater that was leaking and they came out three times. Our water heater is still leaking. Many home warranty companies suggest this company (ours did) and before you start the process, request another company. read more

Solid service. No issues. SDL was sent via our home warranty company. TBH, I looked up their reviews here before they were about to arrive and was very nervous. Luckily, I did not have the experience that so many one-star folks had. Gary came, had a facemask, was pleasant, found the issue with our hot water heater. And not only did he fix it, he gave me the specific detail of what the issue was. A great all-around experience. read more

We've had a couple good results with American Home Shield's plumbers in the past. This time they dispatched SDL. I'd give them 0 stars - they are liars and lied through their teeth. They caused a rift between me and my tenant. The shower valves in my rental house got problems. Bryan came and after looking and talking to my tenant, told AHS that the problem was caused by my tenant using excessive force to shut the shower off. Because of this "excessive force" which he reported to AHS, AHS didn't cover it. He said two showers had the same exact problems. One bathroom having problem - yeah, it could happen. But two showers having problems? Had to be user errors. We had a recording of our conversation with the technician. Quoted me $780 total to fix it plus the $75 service fee. Trusting him and his questionable Google reviews, I asked my tenants to foot the bill, making him upset. In the end, we decided to call a second plumber who came, did repair and replaced shower cartridge in 30 min and cost less than $200. What caused the problem? Calcite built up. In some cities, this is common problem because of hard water. In other cities which water quality is better, this doesn't happen much. I am cancelling my AHS service contract. read more

SDL was sent out by American Home Shield for a slab leak. Our tech spent 5 minutes in the house diagnosing the leak. He put his ear to the ground, pointed to a spot and said "your leak is right here because I hear water hitting the concrete." He didn't even do a locate. Then he said that our claim was denied due to "shifting soil." He immediately said they were going to have to tunnel under the house and it would be $10,500. To recap, no locate was done, he made up a spot where the leak was, he did not provide us all of our options to repair the leak (except the most expensive one and still over charged), denied our claim due to a made up reason which was impossible to confirm, and then left us with a ridiculous quote. Just so anyone who reads this is aware, the techs with these companies contracted by home warranties make $30 a visit but they make SO MUCH MORE when they can deny a claim and get the business from you directly. That is the MO behind every call they get from American Home Shield. We had a previous issue denied with our hot water heater because there was no sediment trap on it. Turns out there is a sediment trap and they just tried to bamboozle us for $800 thinking we would never ask. Plain and simple, these guys suck. Move on to someone who won't try to screw you over. read more

I would not recommend this company to anyone! The company was sent by American Home Shield and the plumber that SDL sent was so bad and couldn't even find, much less remove, the cleanout line...I had to show him where it was. He needed to pry the cap off, which he did not do, because he wanted to charge $292.00 to cut if off because it was rusted and hard to remove. I have never had such a bad experience with anyone sent to me by American Home Shield and would suggest to them that they do more due diligence on companies they recommend to their customers. read more

I wish I could give zero stars. American Home Shield sent SDL Plumbing to our house to fix a slab leak on a Saturday. Josh, the technician, showed up to our house the next day and had "none of the tools" to even begin to fix my leak. Josh told me how American Home Shield was the worst home warranty company and how I should cancel my contract. He also told me about a customer that made him upset, so Josh charged the customer DOUBLE! Josh stood in our house talking to us for over an hour. He wanted to charge me $4950 to dig a hole under my house, $300 to locate the leak, and another amount for the repair, a band-aid repair. Meanwhile, I have a leaking pipe in my house. He said I would have to get on the schedule for him to come back to locate the leak. I did not receive a phone call from SDL until the following Tuesday to get on their schedule. This company waited nine days to give AHS their findings. I wound up calling my own company and giving my business to them. DO NOT USE THIS COMPANY. CALL SOMEONE ELSE INSTEAD! read more

AHS is a terrible company that hires terrible home contractors like SDL PLUMBING. Frank, my contractor, was unable to fix my problem and wrote a note to the warranty company that specifically used language to nullify my home warranty even though he told me the opposite in my house. His exact words were "I don't see why this wouldn't be covered by the home warranty" ONLY TO LIE TO AHS AND SAY EXACTLY WHY IT SHOULDN'T BE COVERED! This type of robbery should be illegal. I will NEVER WORK WITH AHS OR SDL AGAIN! THIS IS THE LAST STRAW! read more

Gary was very combative. From almost the moment he walked in he was curt, argumentative, and periodically raised his voice at me.(*1) I can only assume he doesn't like doing home warranty work, because his hostility was in place immediately. When I attempted to run through the list of problems, he kept trying to pick a fight with me over each item -- over whether there actually *Was* a problem or not, and over whether the warranty would cover said repair.(*2) I'm not sure why he was so determined to fight over the matter. He's not the one to determine what is and isn't covered, and neither am I. So when his job was simply to diagnose the issues and write up a report, why did he need to fight with me? At no point would I argue back. I hate conflict. He was also very rushed and brusque when I directed his attention to each item and demonstrated the problem. More than once I had to call him back and politely ask him, again, to watch as I demonstrated the issue. All he would do otherwise was take a quick glance, declare that he didn't see anything wrong, or it wouldn't be covered, and then walk off without bothering to examine the problem. Gary trivialized all of my plumbing issues, raced aggressively through every evaluation, wrote up an incomplete report that further minimized each item, and treated the whole job like he was at war with me. He clearly didn't want to be here, and he made the whole experience upsetting and miserable. Apparently he doesn't look at these little home warranty jobs as a way to network and expand his client base. I've got a separate, huge plumbing issue for which I need to hire a plumber, but I won't be calling him for a bid. Footnotes: (*1): He didn't actually apologize for raising his voice, but he did acknowledge that it was an accidental habit, complicated by hearing loss, and not intentionally directed at me. (*2): Part of the problem was the warranty company's error. The rest was how Gary responded to their error. The warranty company's work order had been split into two. Gary's half of the work order only mentioned one problem, and didn't even list it properly. When I called the warranty customer service (while Gary was present), they acknowledged their error and asked him to include in his report an assessment of all the other problems, as they would dispatch him again later to cover those problems. Thus he really did need to pay attention as I pointed out each problem. read more

My tankless hot water heater was leaking (almost a steady stream) of water - about 18 gallons of water per day - out the condensation line to outside my garage. Continually, day after day for months and months - whether the unit is in use or not. It keeps getting worse and worse, and causes a never-ending puddle outside my garage - which even has algae now, because it never dries up (even in this Texas heat and dry Summer). SDL's fix - re-direct the condensation line to tap into the A/C drain line, so I won't see it. Not fix why it is leaking, they want to hide the leaking water so I don't see it. So my unit will continue to waste 18 gallons a day - thousands of gallons a year. I understand what the condensation line is, and what it is for. Should water drip out, sure, occasionally, and some. It is coming out at a constant 1 cup every 5 minutes, around the clock. I would think plumbers would be more concerned about wasted water then they are at SDL Plumbing. It is not just the guy sent to my house. He said he called another tech and his supervisor, then came back with the "fix" to hide the water. Then as my leak gets worse, more and more water wasted, never to be seen. No, I would not recommend SDL Plumbing. read more

HORRIBLE COMPANY sent to my home by my home warranty company. If i could give them no stars , that would be the option I would select. Not only did they double the cost of my replacement quote, but they charged for every possible wire they could think of. I opted to cash out instead of use them and use a local contractor who charged me half the price and will have it done in 2 hours , where this company not only wanted me to wait 3-5 business days for a water heater, but would not come back to put a temporary valve change to give me water in the mean time on top of over charging by over $1000!!!! DO NOT WORK WITH THEM!!! I used CJ & L plumbing instead! They were amazing and had the job done the same day and for half the cost! read more

Our toilet backed up on 2 commodes. Lee Sloum arrived with a great attitude and competence to get the problem resolved. He confidently solved our problem with his tools and knowledge it to less than 1 hour to repair!! We are with American Home Shield who contracts their business. SDL fit us in as priority and arrives in 48 hours. We are all better now with only a $75 warranty charge! read more

Awful! Had to come out twice....problem still not solved. Techs were nice, but the first was not a good worker. Spent 5 minutes fixing a leak due to a clog under the house, hence the reason for a second call out. The reason for a 1 star review is "AMY" the dispatcher, office worker etc. I have never come across a ruder person. She is the reason for for this review! read more

Horrible from start to finish Sent from our home owners insurance Secretary was rude Plumber was a lier and shady They broke the tile and door of dish washer He said that they have insurance to cover the repair of what he broke and said the manager would be contacting us in the morning to fix what they broke That was the 3rd lie I called them that evening and was told the owners would call me Monday And still haven't heard from them DO NOT USE THIS COMPANY read more

See all

I had to use this company based on my Home Warranty. I read the reviews and panicked, but didn't have a choice. So here we go! They came fast enough, had a cancellation. Did a walk through and Zach was friendly and so was his assistant. They could quickly assess they didn't have the proper equipment with them (camera for lines), and they would have to call and get approval to use a camera. So I waited for 1.5 hours for them to get the approval. Approval received, but they would need to go back and get the camera. I told them I was home all day so no worries. They took off. Came back two days later with a camera that he said was "their oldest one" it was a huge beast compared to the other company (that I hired privately to assess the problem). After an hour of looking he told me he could see no leak and the lines were "clear". So there wasn't anything to repair. Well, I had seen with my own eyes, on the other companies camera that there was a crack running through the top of the pipe. I don't know how he couldn't see it. It failed a pressure test from two previous plumbers, yet Zach didn't do one. He said he would go back to the office and see what they needed to do next. I waited a few days and never heard back from him, so I called on Thursday to my home warranty and was told that Zach reported that no leak could be found so the case was closed. I told them the leak still existed (two previous plumbers identified it). So they said they would reopen the case and send them back. I waited til Monday after Easter weekend, to call SDL back and the receptionist was abrupt and said her service manager told her that I would have to speak with my Home Warranty people. (Pass the buck). She could see that "no leak was found", but I said I know it's there! So why did you stop looking? She just kept saying I'd have to call my home warranty. She was rude, and dismissive. Almost a week and a half later, and no change in my leak. I agree this is also a communication problem with my Home Warranty, but I don't understand how two other pluming companies can tell me I have a leak, one can show me where it is on the camera. I tell all that to Zach, and he "can't find it, so there is nothing to fix". Case closed. Incompetent, old equipment, and poor customer service. That's what I got from SDL. Hope your experience is better than mine. Now it's read more

After our water heater was installed. We scheduled the city inspector for Friday July 16, in which I took time off and was available at home. However, Amy scheduled it for Monday July 26 and I was not home. Amy calls and leaves a message to reschedule. So I call her back and asked what happened on Friday. Then she gets loud and says well you weren't there. I said I was home and waited. She continued to argue and said inspector showed up, you weren't home. I checked my cameras, he did show up 10 days later. So Amy rescheduled me, but her customer service, attitude, problem-solving, and courteous should be reviewed. Please offer training and reconsider how customers are treated. Especially when it was Amy who made a mistake with scheduling. read more

Showed up VERY quickly, fairly pleasant experience. Garden hose spigot was not properly fixed. Issues less than 5 months later. Very rude lady on the phone that basically made me feel like I should be calling anyone else but them to come back out. Best of luck to others! read more

If I could give them 0 stars, I would. We scheduled for SDL Plumbing to come out through our home warranty company (American Home Shield). Lonnie showed up and I showed him what needed to be repaired. He turned the water on upstairs for a minute, then went to his car for 30 minutes without explaining what he was doing or where he was going. When he finally came back in he told me we needed to hire someone else to remove our bathroom mirror and repair the holes in the walls they would have to make to repair the upstairs bathroom. He said we need a "clean out" and he couldn't make repairs through the attic and would have to charge us $550. We felt weird about his recommendations and got a second opinion from Roto Rooter. The guy who came out went right into the attic, repaired the clog, all for $194. I asked if a clean out was needed and they told me no. That a clean out wouldn't really help with the problem we were having. It all seemed like a big scam then we came to Yelp to find everyone who has had this company come to their home felt the same way. read more

Our sink was leaking. American Home Shield sent SDL out. We couldnt afford their qoute since it was not covered under the warranty. A week or so later our water heater wasn't circulating hot water. Called AHS. They sent out SDL plumbing again. SDL came out and for their report but this time the technician said we were a commercial property not a residence. AHS denied the claim. When I contacted SDL to correct the mistake SDL said they would not. Their reasoning was that because I watched children in my home and used a website to advertise my services that made my home a commercial property. AHS had to send someone else out for a second opinion to confirm my home was a home not a commercial property. Do not use SDL. read more