shocking. Met on Monday went through areas on my recently bought car including shattered bumper paintwork to be repainted etc; told price, told to bring early on Friday. Cracked light will order too. Arrived Friday at agreed time. Asked to see him. Asked whether a little rust bit could be corrected which I had since noticed - 2mm on edge of boot; told to show his colleague but they need my car keys so leave them. His colleague had a look, said can't do it as they don't have that paint for it ??? (What were they using on the bumper then??). He told me that paint is now soluble and you would need a lacquer on it which they don't have. So he went on to tell me how to correct it by putting rust buster on it for a few hours then wipe off and get a corrective paint stick from the manufacturer. We then looked at the agreed areas. I advised that the interior is cream so would they put something on the seats at all to drive it in and out. He said they didn't have bags to go over the seats but had paper. I said that's fine. I then referred back to the areas agreed and mentioned the replacing of the light. He said he wasn't sure whether it had arrived yet but will check. He then spoke to his boss who started shouting so loudly about the light not having arrived yet, went on to say more but I won't say, then said what was I expecting and "I can swivel or just go do one". Surprised that this was his attitude. What have I done?? The colleague came back to say the light hadn't arrived but once it does I'll have to come back another time. I left the premises feeling upset and unconfident about the whole job with such an attitude he had displayed so decided to return as I was unhappy to be spoken about like that; if that's the attitude to me what's the attitude to the car? I saw the colleague and asked to speak to him again. He had already moved my car. There was a piece of paper on the seat and passenger's. I told him that I heard what his boss had said about me and he was very embarrassed. I asked if his boss was stressed and he said yes very. I said I was reasonable and understood that we all have bad days and stress can come out like that unexpectedly but if his attitude was such that it reflected on the care of the work on my car obviously I wouldn't be too pleased about this. He said he would talk to his boss. He came back and handed me the keys that it's best I go. I was going to to go anyway as this incident really didn't sit well with me; also bearing in mind that it was a lot of money £550 plus, and later have found out that someone else will do it for half the price and the little rust bit included!! A godsend to have walked away. read more
