Scuba.com is an awesome dive shop! My husband and I have purchased a wetsuit, BCDs, dive watches, and a replacement fin strap here. This store is clean, fully stocked, and laid out in an easy way to navigate in and out of. We've never felt overwhelmed and always receive exceptional customer service. The staff is friendly, efficient, and knowledgable. We worked with Kristina and she went out of her way to answer our questions about dive watches, as well as ensure we received the best products that fit our budget. Also, she was happy to talk about dive sites locally and internationally, the dive shop's club, etc. We never felt rushed throughout the process. Kristina provided sound follow through by calling and emailing us about the status update of part of our order. We will definitely be visiting scuba.com in-person or online for future purchases. This shop continues to surpass our expectations! read more

THE COSTA MESA STORE IS CLOSED! Ignore the Chat feature on Scuba.com which says they have a store in Costa Mesa. The store closed in late 2024, I believe. Scuba.com is under the same ownership as Adorama, and products can be ordered over the internet. I was told that Miguel still services equipment, working from his home in the Costa Mesa area. The internet store has a broad selection, good pricing, and ships promptly. But, you will have to find someone local to service it. This is a big disappointment, as I have been buying from Scuba.com since 2004, and they have always serviced my equipment. read more

Terrible customer service from Darrick Cusick and others. This was an email I sent to the president, upon calling customer service and being given what was supposed to be the president's email address. I sent this almost two weeks ago and never received a response. I also have tried unsuccessfully to unsubscribe from their marketing emails several times. It always says I'm unsubscribed and then keeps sending them. I had a very poor experience with Darrick Cusick recently and when I called to ask how to file a complaint, I was given your email. My apologies if this is not the correct method for filing complaints. A few weeks ago (I think it was the first Monday in November), I started searching scuba.com for a travel BCD and other items I will need for an upcoming trip to southeast Asia. My fiance told me to email and request a package because he had done so a couple years before and had been really satisfied with the help he had received. I used the live chat function to request a package, and was told to email Darrick my request. I emailed Darrick on 11/14 with my friendly request. I didn't hear anything for two days so I emailed him again on 11/16 letting him know I really wanted to take advantage of your Cyber Monday sales so I would appreciate if he could respond. He responded on 11/17 saying he needed my measurements and my address, which I provided that same day. I didn't hear anything for 5 days, so on 11/22 I followed up again asking for the package and a quote. I received no response. I then called yesterday (the final day of your sale, and a full two weeks after I had requested a package) and left a voicemail at his extension in the morning in which I requested that he "please, please, please" call me back so that I could order this before the sale price ended. I then followed up that voicemail with another email in which I let him know I would be filing a complaint. I still have not received a response. I really needed and wanted help choosing a package. Against my better judgment, I ended up supporting your business by choosing things of my own last night. It was very stressful and ended up causing a fight between me and my fiance because he had to stay up late working and then take time away from that to help me choose items from your website. I would really like this to be made right by receiving an apology from Darrick (unless something crazy happened in his life like his child or partner dying, in which I would totally understand), and some sort of financial compensation, like an additional discount on the items we ended up purchasing last night. If this isn't made right, I definitely intend to write reviews about my experience wherever I can, share my experience with my FB community (I have many friends who also dive), and not support your business again in the future. However, with an apology and something nice to make up for the experience, I'm happy to forget this unpleasant experience. read more

Excellent store, I believe they have one in CM/NB. I came in to get a new BCD and a few other things. I felt they had everything I needed. The service was good, the pricew ere alright. I've ordered from them a few times online where they often have deals and I've never hada ny problesm. Darrick was amazing. read more

Placed 1 order Scuba.com and have since received endless daily spam marketing emails. I've tried to unsubscribe, block them and even contacted customer service with zero success. At this point, I'm not sure how they're successful at spamming me, but it's so annoying. Do not order from Scuba.com unless you want to receive an endless barrage of spam! read more

We donated some scuba equipment to them and they were grateful and helpful getting it all out of the car. We'll remember this place when we need something in the future. read more

Amazing service! The repair person was very knowledgeable and helpful. Will definitely come back. read more

Ok, here's what you need to know if you go to their physical location. KNOW WHAT YOU WANT. They have a crazy large warehouse, but they have squat displayed which makes it hard for you to impulse buy. They have computer kiosks that allow you to search for anything you desire and you know when you're searching if if it's behind the magic door just to your side. Find what you want and hit a bell on the pole in front of you and a few minutes later, your order is brought out to you. Staff is very limited, But pleasant, professional and efficient to make your shopping experience go well read more

Andrew Moore is so friendly and accommodating! He personally packed and brought all my rental gear to the dive shop in San Diego just so I didn't have to make the drive. Great dive to Coronado Islands and so fun playing with the sea lions. The charter from the Waterhorse was very professional and pleasant. Very safe and knowledgeable captain!! Can't say enough great things about my experience with suba.com. Thank you! read more

GREAT STAFF - HIGHLY RECOMMENDED. My daughter and I went out on a 3 tank dive this weekend to Los Coronado Islands on an excursion that was put together by Andrew and the gang at scuba.com in Costa Mesa. Great dive sites. Good time had by all. WE GOTTA DO IT AGAIN! Thanks for arranging it. Looking forward to more!! read more

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I rarely write yelp reviews. I tend to only do it what organization has really made an impact on me. Scuba.com is one of those organizations. I realized it was time to update some of my gear, So I started with my local dive shops and then as a matter of comparison I went online. After checking a number of sites I decided upon scuba.com. Initially because of their breadth of product. Then I noticed how unbelievably good their pricing model was. But the primary reason I chose to do business with scuba.com was because of the help I got from customer service. Any organization can be the least expensive on a given product already given time, but I value working with people who value me as a consumer I received while trying to determine sizing read more

Many thanks to Matt for his great advice on helping me decide on snorkeling equipment for my adventures in Hawaii! My new mask and snorkel worked wonderfully and I was able to swim while GoProing! Super fun and cool! Excellent products and friendly service. read more

I wish I remembered the guy's name who took care of me! He helped me find an awesome snorkel set for me to take with me on future trips. He taught me how to try on a mask to determine if it fits. He showed me numerous price ranges and didn't pressure me at all. I did end up spending a bit more than expected, but I'm so excited to have a set that will be comfortable and fit me well!! I'll definitely be back to this location for any other help that I need. read more

This review is based solely on their customer service and nothing else. I ordered a tank during their sale was pleasantly surprised to see that the price covered shipping. That's were the service ended... I received the tank quickly, I believe 3-4 days to get it. I took it to my shop to have it visually inspected and put into service. However, there was problem with the tank and it would not be passed for use. They showed me the problem and it appeared to have a black soot type substance in the tank itself. Due to the time difference between California and New York, (their base) I had to wait till morning to call. When I called, I got a call center who admittedly had nothing to do with the shop and was in fact "only a call center". I called back and through the automated steps was able to get the Costa Mesa Store location. Being on hold wasn't an option so I would have to call back later... I had a job in the area and decided to call on my way. After 11 minutes on hold, a voice comes on and states that "due to a high call volume, I'll have to call back". I called right back and again after 11 minutes got the same message. Me, being stubborn and having nothing but time sitting in LA traffic heading to Costa Mesa, I decided to call back two more times. I pulled into the parking lot after 44 minutes of call back/hold times in 11 minute increments. There was a part of me that wanted to walk into the store blaring their hold music on my phone but decided against that childish behavior. Once i entered the store a gentleman did greet me right away and asked what the problem was. I explained and said based on the problems, I'd rather have my money back vs a replacement tank. He said no problem and did the return paperwork right away. I asked about return time and he said "2-3 days depending on your bank". I said no problem and he went as far as to write his employee number down in the event there was an issue. The issue was the refund time... According to my invoice and return receipt, I purchased the tank on the 3-27. Shipped out 3-28. Returned 4-4. I did not get my money back until 4-19 and that was only after I threated to file a complaint with my credit card and the BBB. I've always tried to shop small but the price was to good to pass up. Their prices are decent but their service is terrible. I'll pay a few extra bucks to get better service every time. read more

Customer Service: Scuba.com location at Costa Mesa CA We just left your store. First of all, you guys have the golden employee at that location by the name of Miguel Lupercio. There is another gentleman there with him he is also 5star quality (for the record, today is June 28,2022 Tuesday and we got there at about 5:30pm and was there till 6:42pm). We have our 12 and 11 yr old son who both have autism and sensory challenges. Miguel was extremely kind, patient and generously helpful fitting not only myself and my husband but our boys also. The other gentleman was also helpful looking for sizes and color our 11 yr old wanted. We are doing a last minute purchase of a full snorkel, masks, fins, socks and accessories to travel to Hawaii and we are stressed out of our eyeballs. This gentlemen, specially Miguel provided one of the most amazing customer service we have encountered. We are forever local customer to Scuba.com because of him and the other gentleman at your Costa Mesa location. We came a bit late and they didn't rush us out. We can't thank them enough. We will post this review everywhere and we will tell all friends and family not only of Scuba.com but of this specific location. Scuba.com you guys have an amazing employees in those two gentleman. They should be the companies standard of what quality not only products but of what customer service should be like. We will never forget this experience. Thank you Miguel and other gentleman! read more

Very knowledgeable staff and a large supply of merchandise to choose from. The staff was also very friendly and prices are hard to beat. Parking difficult on the weekends but this store will be my primary scuba store for the reasons mentioned. read more

Super great selection, fair pricing, and great staff who go the extra mile to help with anything you might need. Adam W. read more

I am a bit stunned by how bad my experience has been. This is a once great shop (Scuba + Adorama) now fallen. I bought 2 tanks from them, the shipment would come with a valve that I didn't prefer so I called up Customer Care. They told me to simply refuse the shipment and that I would see my money in 4 business days. I refused the shipment of 2 tanks. The 2 tanks reached their NJ returns warehouse per UPS. After 4 business days had passed, I only got a refund for one of them. When I called up Customer Care, I would get no response except that the returns team would look into it and let me know in "one business day". This kept going on for weeks before I gave up and reached out to my credit card company. The folks were courteous but it was clear as off shore customer care they had no way to influence this. Also, it is a bit absurd that every Scuba company has US based customer care that you can eventually escalate to and get at least an understanding of what is going on. This was 3 months ago! Eventually, I got exhausted with the process of having my ~$300 disappear down the black hole and then start posting reviews online. Then, 3 days later, all of a sudden they reach out with a refund saying that either UPS or they had lost one of the tanks. So why not tell me before? They had the gall to ask me to edit and change the stars on the review . Sketch af! Support your local dive shop, folks. If you must buy online, there are multiple wonderful dive shops (DRIS, DGX, Paragon or Extreme Exposure) that I'd whole heartedly recommend over these people. Working with them is like buying from a giant behemoth like Amazon, except you don't have the wonderful customer service from Amazon. read more

Updated review: I emailed Arthur, who responded to my review (I assume he is someone higher up). He offered to replace the line, but I did not want the same brand that broke the first time. After several email discussions, he generously gave me a gift certificate for their company. I do appreciate him being true to his word. read more

Scuba - Scuba Diving Near Me - Costa Mesa, California

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Placed an order for tanks and was sent without the valves which were part of the order. Derrick in sales refuses to help and customer service is a joke. read more

Used their on-line service, so visiting their storefront was on the agenda when I visited Orange County. Located in an industrial park, I had a hard time finding parking until I found their south lot. As others have mentioned, there are no displays of merchandise here, you use their kiosks to order up the items you're interested in, and someone brings them out for to try (in the case of a sized item like a wet suit) or look at. An associate appears to help you decide and ring you up. It's not my most favorite way of shopping, but I can easily see this concept expanding. Very happy to actually try on the wet suits instead of swagging the manufacturer's sizes! Reasonable prices, definitely looking forward to returning and possibly taking a class in the future! Definitely repeat and recommend! read more

Scuba - Storefront - Scuba Diving Near Me - Costa Mesa, California

Came in a few weeks back with my buddy who both of us were new to snorkeling! We were assisted by Andrew who you could tell loved what he was doing and was all about diving and snorkeling! Super friendly staff super helpful to new comer to the hobby! Def will be coming back to this shop for future needs and advise you stop by too! read more

Still waiting on my refund. over 3 weeks now and still waiting. Funniest part, the product I wanted to buy was out of stock. I was told it was a 7 week delay. Order was canceled. I ordered from other vendors, and I have my stuff I wanted now. I just NEED my refund From Scuba.com. I'm getting upset over this, by the time I get angry, I'm hiring an attorney. I'll put x4 on my number and sue (the x4 is for my attorneys fees and my wasted time). PLEASE JUST REFUND MY ORDER... i have bank records of this that I've already printed out. This sucks. I could use that couple hundred bucks right now. read more

Scuba.com has been my go to store for almost all of my dive equipment for the past 10 years. Kristina and the rest of the dive staff have always been super patient in answering and recommending gear. It's rare that I do make it down to the retail store as most of my orders are done online. Shipping is always prompt and if I have any issues or concerns with any item, they offer one of the best return/exchange policies around. They carry just about every brand out there and the best part is that every staff member is knowledgeable and can list out the pros/cons when you're stuck trying to make a decision. read more

The shop is located in an industrial area and serves as both a warehouse for their online storefront as well (as such, prices are competitive). When you walk in, it can seem a bit confusing because there is zero merchandise to be seen. What you do is go to a few computer kiosks (it has instructions) for you to start picking things out, and then an employee runs things to you (and they're fast!). This can be a bit intimidating if you don't know what you're looking for, especially sine there is so much selection. Cue the great assistants/employees. We worked with Chance , and he was super informative and patient. We tried out a lot of different gear, and the poor guy demo'ed and also had to put away A LOT of merchandise that we tried but did not buy (and he never griped about this). Really great customer service. FYI- new customers get a 5% discount on purchase, WOOT. read more

My husband and I just finished our open water certification and we had a blast! Kristina was an amazing help throughout, with information and follow-ups. Our instructor Chris was the chillest instructor and made our diving extremely enjoyable. Can't wait to go diving again and will most definitely be doing more courses through Scuba.com! Will also bring our kids along once they're of age. Thanks guys! read more

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Update! So after a few emails back n forth with Arthur, there sales manager, who is actually a super cool dude, went back into my file to look at where things went wrong and has honestly gone out of his way to make things right and make sure I was a satisfied customer was able to completely flip my view of this company over. If you ever need help with customer service, pleeeeease go through sales and hit #1. Arthur was real easy going and made sure I was looked after. If every company had an "Arthur" there would never be bad reviews. Thank you again Arthur! read more

This is a great place to shop and arrange for scuba dives. The employees are knowledgeable and friendly - Andrew is a great manager and dive leader. Just completed a three dive trip to Coronado Islands. One location had better visibility than my dive to Belize last month. Price for Coronado trip was 25% than a competitor. Boat was from Water Horse Charters which was excellent charter. Great time and excellent diving. And if you want to purchase equipment - I primarily use Scuba.com. You can try equipment and return if you don't like equipment. Prices are great, lots of sales, and they have great used equipment for sale. Much better return policy than any other local OC shops. And join their scuba club for local trips and even oversees. See you in the water. read more

I had poor customer service at first but Scuba.com really came through in the end. They apologized for a certain employees attitude and made it worth my whole and I will be shopping there more often. Just goes to show how one person can make a great company look poor. Now that, that won't happen again, highly recommend. read more

Bought around 200USD things on this website, using paypal for payment method. No matter what i change address on scuba.com website, the address always change back to paypal address. Try to call them immediately, email them immediatelyand online chat with them immediately, no help from any of them. All the number provided below can't get through even within their service time 11 ET Call us at 1.800.34.SCUBA For our New York City Store, call 212.645.1234 For our Costa Mesa, CA store, call 949.221.9300 Mon - Fri 9am to 9pm ET The online chat person Paula G is on and off during the working hours, it's a shame they can't help out. Finding out the reviews online are terrible during the searching for the solution. In the same time, i found the package i ordered just shipped even though i tried to contact them all the time without any help and technically nobody should work during the time, according to the website faq, after it shipped i can still cancel but need to pay for 1/3 of the total of my products due to it's already shipped. All those numbers in NYC and CA can't get through during working hours for a simple address change and cancellation. No wonder the reviews of this website are so bad check trustpilot and sitejabber for more reviews read more

We had a great time diving with Scuba.com. Andrew is so nice, knowledgeable, handled all the details and all we had to do is show up. He lead our dives and we even received a scuba.com going away gift. Great dive and I'd definitely go again. read more

For my birthday, my boyfriend surprised me with the best present, scuba diving lessons! We're planning a trip to the Maldives and Sri Lanka this year. So, I need to be certified before I go. As part of my gift, he also bought me my entire gear for my training/Scuba (BEST BOYFRIEND EVER)! I have been blessed to travel around the world! When ever I have a chance, I do snorkeling. I wanted to take it to the next level this year. Since I spent the majority of my time in the water. Believe me when I say, "The most of the beautiful views are underwater". I came to scuba.com and Aaron help me. He was amazing and very knowledgeable! I love that they took their time explaining and educating me on each piece. Can't wait to scuba dive. Thank You Scuba.com for making read more

Darrick was very patient with us as I tried on multiple different scuba diving boots, and provided me with some tips on how to remove them easier. Also, gave me some tips on the thickness of the gloves for Newport Beach diving. Did not realize there was such a great option for scuba diving gear in the area - this is a place you should check out for all your diving needs. read more

I went to the retail store to replace an aging wetsuit and worn out BC. At first, I thought I was in the wrong place. It's in an industrial area with no other visible retail. It turns out the store is attached to the warehouse for a large website. A bit unusual in that the showroom isn't packed with gear. Only a few items are out. You shop onscreen with a very knowledgeable salesperson (mine was Aaron), and the items you are interested in are brought out quickly from the warehouse. There are several large clean try-on rooms. He zeroed in on the right products quickly and the sizes were right there to try. Web prices, and hands-on shopping. A great combination. No up selling. A very positive experience. read more

Bought some OceanPro 4mm Portage Knee High kayak boots. Tom had the utmost hospitality, made me feel as if I am part of his family. And let's not talk about his knowledge on all the products, his 20 some odd years of experience in the field really shows. Thanks for all the help Tom! Scuba.com has the best prices and has the staff that works with your budget. You leave the store knowing you bought the best with what you have, they don't rip you off like other stores try to do... read more

No I didn't ask for the suit for free I had al ready sent them back to you Thursday morning. See the receipts from fedex.You contacted me Thursday around 330 pm while I was already on my way to the dive shop that was holding the suit for me, all I asked for is that you pay for it as it was the same suit i originally ordered from you guys. You / Aaron/ Reggie, over the phone stated that you can't do that. Buyer beware unless you go the the retail store and get your order in person. read more

Scuba - Scuba Diving Near Me - Costa Mesa, California

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We came here in search of some scuba/snorkeling gear and was greeted by Miguel who was extremely helpful and spent a great deal of time going over the various aspects of the different items we were interested in. He was patient and listened to all of our concerns and even had thoughtful suggestions several times that helped me find items we would not have otherwise considered. It's not the traditional showroom but anything they had in stock from their website, they pulled from their warehouse in a few minutes and showed us. We had some questions about the scuba courses as well and Kristina came down and was very helpful answering all of our questions as well! A++ customer experience overall here! read more

I needed to replace my travel, warm water wetsuit. I phoned to ask about two suits...and Kristina Zalewski just took the bull by the horns. She got my measurements, and made great suggestions---for less money than I thought I had to spend. In the end, I also ordered new fins and booties. They have such selection...and this customer service was way over the top wonderful! read more

Best place I've found for scuba and snorkel gear. Shout out to Arthur...sorry you know someone living in Deluxebury, MA! Great prices, very fast service, awesome prices! Looking forward to wearing my Scuba.com t-shirt in Bermuda! read more

I highly recommend scuba.com. I was shopping for a wetsuit and in fact a spring suit in an area that has mostly six mil suits but these guys had a ton of shorties and spring suits and a huge variety of styles and I was easily able to find what I was looking for. Kristina and Tom were a huge help. Thank you so much! I will be referring my friends here as well. :) read more

Scuba - Scuba Diving Near Me - Costa Mesa, California