I have also been to this place. First of all, there is nobody to guide you. You simply park and hopefully one of the guys sees you and they bring you one of their small dumpsters and drop it behind your vehicle.
The building is an old house and looks rather shabby. When you fill your dumpster they pick it up and place it on the scale and then inside the screened area, someone operates a computer. Sometimes you have to wait, but nobody organizes anything. It's all a guessing game over there. No signs, no taped lines or anything to help you out.
After the person hands you paper, you walk over to a window and then an older lady, who doesn't say a single word takes your paper, disappears for several minutes and then she hands you your money and she runs off. You have no chance to ask any questions about your payment or even to say goodbye.
It's like they gave "Mama" a job to do and she acts like a robot or a programmed victim of brainwashing.
They run a shoddy operation, it's unprofessional, nobody talks to you, greets you or explains anything to you. If they told you to screw yourself that would almost be an improvement. They bring you a dumpster, weight your stuff and pay you without much interaction as if they prefer to get you in and out and paid before you can think about what you've done.
If they'd be more personable, willing and available to talk to customers and post some signage providing directions, clean up that piece of crap house and design an entryway that wasn't so damn embarrassing then maybe I'd consider going back there. If they can't talk to people or they prefer not to then they should all work from home or someplace where they don't have to think about the customer's point of view and providing customer service. And the lady behind the glass needs to go. read more
