Very professional, caring and affordable. Not a glamorous waiting room but well kept. Both…read moreveterarians have over 30 years experience in this practice. No clerical support is present, doctors cover all basics of client care from greetings, scheduling, exams, treatments and pharmacy. You and your pet will feel comfortable and inclusive in their environment.

The Vets were kind, offered suggestions for puppy training and were available to see my puppy for…read morean emergency. Both doctors are great with puppies and the prices were extremely reasonable. I will continue to take my puppy Cassie to see them. Highly recommend them.

They charged me 70$ for a Revolution Plus type of topical parasite liquid - it is so ridiculous.read more

I returned to the clinic hoping that Dr. Lin would be there, but he wasn't. Dr. Yu seemed visibly…read moreuncomfortable around my dogs and didn't even try to calm them down. The exam was not conducted as thoroughly as it should have been, and he ran four cytology tests only to prescribe the same medication they always receive. After spending $700 for a basic allergy appointment, I am definitely not coming back. Additionally, I am still waiting for a prescription that was supposed to be sent to Costco; two days later, I still don't have the medication my dogs need. This is absolutely unacceptable.

Dr Baksys is our vet here. We are very happy with Riser's care for our two dogs. Recommend to all.read more

Ive been a customer of riser for 8 years with various pets. They even helped transition my last…read morecat. I felt i had a relationship with them HOWEVER when I had a question of "possible" concern about a pet im house sitting.... I was told if they had not seen that pet previously....they do not have room for an appointment nor could they even discuss a question about anything to even watch out for. They said you can probably do a walk in at one of the emergency hospitals. Scout or blue pearl. I was shut down completely by the man who answered the phone. He was dismissive and couldnt get me off the phone faster. I totally understand not giving medical advice or info over the phone by a receptionist BUT I thought they would respond differently than if we havent seen that pet, your long term relationship makes absolutely no difference. I was honestly shocked at the conversation and response. Good news is my pet is perfectly fine.... but my relationship with riser has died a traumatic death due to this interaction. I called scout who listened to me, offered options, advice and things to watch out for....and then was from someone who never even was a client. I decided to err on caution and took in for x rays. No issues whatsoever. Just be aware before you establish a relationship here. Finding the right Animal Vet/Hospital is vital. I read thru previous negative reviews and see the trend about employee interactions. And the response by riser was as expected. It does not matter your relationship with them if you have been a client....if you have a new pet. They wont make room.

counter personnel are terrible. Very belligerent. Would not…read moreauthorize prescription for pet meds, lied to pet meds saying my pet was never prescribed the medication.

I have to write this review so people know exactly what to expect, good and bad…read more Front desk staff: Lindsay and Melissa are fantastic but the rest of the staff is hit or miss. Cory is extremely mood dependent and can be super nice or super rude. Nicole is just rude. Nicole let us know they fired Mella, one of our favorite staff along with Lindsay. Also, not sure why Nicole violated the rules by telling me but it felt unprofessional. Expect attitude and brusqueness. Booking Appointments: Normal. Phone calls and you can book online now. Book weeks in advance unless you fight the phone lines for cancellations at 7:30am. Fairly normal for a Vet practice. You can often get lucky if persistent but you must call multiple times until you get through. They have an app that is very helpful and I recommend downloading. Also they do a great job sending reminders and confirming appointments. Location: Off a main street (Skokie Blvd) and Main street. Good location. Nice building. Always clean. Smells nice. They have dedicated parking spaces. Waiting room has ample chairs and space. Cost: General visits for a dog cost me 700-800 with shots. That's crazy!! No sickness. Shots and a check up. So that's insane. They charged me about 4k last summer for what turned out to be allergies treated with cytopoint and a mange pill. Expect estimates to exceed their high cost. Vet tech appointments for fluids are easy and cost effective. Experiences: I went here the first time in 2007/8 and did a vet check and flea check. The doctor said no fleas. Turns out there were fleas and had to deal with more issues and a different vet. I stopped going. After about 12 years I gave them another chance as my previous vet moved. Incidents I've had over the last few years: Told by Dr. Miz my dog Barbara's labs weren't exciting and she was fine. Kept telling him she was lethargic and sick and wasn't herself. Even the staff knew she wasn't herself. He didn't think it was a big deal and I was exaggerating. She was diagnosed with late stage pancreatic cancer the next week by another vet and went immediately into emergency treatment and crossed the rainbow bridge. She suffered for a week due to his misdiagnosis. Exact words on file were "Labs not exciting" Next, took them over six months to diagnose my older dog with senior mange and put him through months of expensive treatments when he needed a pill. It was horrific seeing his hair and face bubble and lose skin. Turns out his chronic kidney disease they were treating him for made hm susceptible. When I adopted a dog from Orphans of The Storm, they did her spay. She came out a completely different dog who couldn't pee the same. I was told by others in the Vet community they do cheaper spays and less anesthesia foe the rescues. What's good? Dr. Stewart is an absolute gem. She is the only reason I kept going after my traumatic experience losing Barbara. Dr. Zoe seems great as well. Dr. Miz....I don't know what to think. Part of me wants to like him because while my first experiences were so awful the lat time I saw him was really kind. He's the owner and he does have a kind face and demeanor. Dr. Zoe is wonderful and a great addition. Seriously great attitude. Bottom line: Roll the dice. You might get lucky for a while if your pet has no issues. If you're pet is sick, well, it's really hit or miss. I am leaving this because thank goodness I've moved states and no longer rely on them for Dante. Dr. Miz, since I know you read this: My advice? Train the staff to just have kindness. You have some awesome people and your vets are great. But we can't get them if your staff makes it uncomfortable to make an appointment or call in. Customer service is really starting to lack and that was never the case before. I really appreciate you for the last time I saw you and felt you were kind. As the owner, maybe you don't know some of this. I would love to have left a better review but I couldn't in good conscious. I hope it does improve because I do believe you love animals and do care and so Dr. Stewart and Dr. Zoe.

McCormick Animal Hospital was my go-to a lifetime ago when I had my Cocker Spaniel. The vets and…read morestaff were wonderful and professional back then as it is now. My cat developed an unpredictable appetite this past year. When she refused to eat her favorite food, I knew I had to take her in. The first appointment I was able to get is more than a week away. However, I was able to get a walk-in appointment the same day. Dr. Fairbairn was very kind and patient as she listened to my concerns even though she was busy with other walk-ins (I fully expected it). Her bedside manner was compassionate, empathetic, and supportive which calmed my fears. The following day, Dr. Claus promptly return my call for my cat's blood test result. She was also kind and patient when explaining her findings and gave me options to make an informed decision on available treatments. I have made follow-up appointments with Dr. Claus in the coming months. The staff I encountered were friendly and personable. Free parking is available on Madison street. As of November 2022, they offer walk-ins on Saturdays between 9 am to 2 pm.

This business is closed permanently. Vets retired giving no notice to their clients. Eventually…read morethrough "Nextdoor" people were able to share info on how to get your pets records although some records could not be found.

I am updating my review from 4 stars to 5, due to the feedback I got from the stuff. Dr Sue reached…read moreout and I find it very professional. The issue never was their service. It was a mistake to give 4 stars at the first place, but I was blindsided by that other non doctor related issue. Great place. But I hope I won't be coming till our next check up. I have been going to TLC for 2 and a half years. I am a bunny owner.. Dr Sue takes care of her, and I think she has been good with my bunny. Always emails back which I appreciate very much, even in the late hours. My most recent visit was unplanned, as my bunny had some issues, and i emailed Dr Sue. She told me to bring her in the next day. So I dropped her off in the morning, i got to work at 10am..2hours later.. hospital works till 6pm.. I work till 5pm, my work is 12miles away fron the hospital. So I managed to get off work at 5pm sharp, pick up my fiancee, and we were heading that way. You know traffic in Chicago..so..there was some jam few miles from the hospital, and we gave them a call, asking if its not a problem to get there at 6.05, are we going tonbe able to pick up our girl...my fiancee was really polite, explaining traffic and everything..and on the other line was someone who lacks customer service experience. She was completely rude and arrogant. Telling us this - No. Hospital closes at 6pm. No one will be here after 6pm. My fiance was totally confused by her reaction. Like they seriously cant stay 5min longer..I mean what the heck?! We ended up getting there few minutes before 6pm..but we just wanted to give someone heads up if we would be late..but apparently they don't really care. I would give 2 stars for that person...but since Dr Sue has been good to us, I ended up with 4 stars.

My dog had over 70 bladder stones removed by Dr. Sue 2 years ago and she is still healthy to this…read moreday. No complications from the surgery at all. Dr. Sue responds to emails pretty promptly as well! She is a wonderful and caring vet!

I had to visit this emergency pet hospital recently for my dog. Thank goodness they are open 24…read morehours and we were able to get in right away. There was no wait when we visited so we were seen rather quickly. Although we received tragic news about our dog's condition and we ended up having to put him to sleep, I felt the staff were very professional and empathetic. They did what they could for him to make him feel as comfortable as possible.

Yes, its an 24 hour er vet clinic so pricing can be higher than usual BUT ive used them several…read moretimes (when necessary) and ive always felt like i received excellent care, treatment, and advice. In addition ive ALWAYS felt the staff has been extremely compassionate and caring. Anna at front reception oozes kindness but to be honest, ive felt that from everyone. Dealing with sudden or traumatic situations with our pets is never pleasant but knowing you are getting quality care is vital. I appreciate this location and these employees very much.

My dog developed a fear of the vet during Covid lockdowns. It kept getting worse to the point where…read moreeven when he was sedated he wasn't getting good care at our previous vet. We started seeing Dr Merenda in March and I am so grateful we did! Everyone takes a lot of time and is so gentle and careful. My dog still doesn't like going to the vet but I can get him in the door easily, we aren't treated like nuisances (the complete opposite! ), my dog is getting careful and thorough examinations, his arthritis is FINALLY being treated with more than just gabapentin, and also everyone's just really nice. Our visits take place with everyone sitting in the floor because that's where the dog is comfortable. The best.

This place is ok in service, nothing over the top but if you come here make sure you know you are…read moregoing to walk out with at least a minimum bill of 500.00 for just 3 shots and 2 medications to take home & the physical. I feel that the vet ROSS is ok and the assistant vet seems ok and just met him. The price is so expensive they don't tell you the price up front before you swipe your credit card and email you the bill to avoid any altercation. I think it's time to search for another location. All for the love of the pets..

They take great care of your pet and help in every way possible. Staff are so kind. And if you…read moreleave a message they get back to you. Also their sliding scale prices are very affordable.

I really like this place. The murals are warm and eye-catching. It's clean. The energy is…read morewelcoming. I get results in a timely manner, and (best of all) the rates are reasonable. My first year here was meeting Natalie, who I really liked but my dog LOVED. She wasn't there this time around but Em was. Em is professional, detailed and informative in messages, so I know what to prepare for before and after vaccines and tests. For the past three years, I just assumed she was not particularly a dog person because I'd never seen her greet any of the dogs or even look in their direction, but she immediately came around to scoop up this white Lab puppy (paws so ginormous that it's sure to be a big dog). To my surprise, the other lady who often comes out to take the leashes and guide dogs into the exam room for shots immediately picked up the white puppy to weigh it and carried it into the exam room. This was surprising to me because the latter lady can sometimes seem a little cold and mechanical. In all fairness, she did smile at me when she saw me THIS time. (I don't know her name.) She seemed a little more relaxed, which eased my mind. My dog did pull away to avoid going in the door with her, and I started to rise but the vaccinations have to be done so I stayed in my seat (but staring at the door). A couple minutes later, my dog came barreling out, which I kinda chuckled about. According to that lady (I don't know her name), my dog was good. I looked down skeptically but still smiled at this black ball of energy. It was interesting to see the vet (Mark Primiano) not come out at all. The last two vets came out to tell me about the visit, give feedback on my dog's weight and a few other tips. I didn't even know who the vet was this time. (The only reason I know his name is because it's on the paperwork.) Then another dog (muscular and brown and gorgeous) came in on a choke chain and was barking almost the entire time, which made my own dog bark (who hadn't barked at three other dogs, including the puppy). The vet came out BOTH times to give feedback to the pet owners of the puppy and the barking dog, and still acted like I was invisible. For this reason, I could do without him. If he's going to come out to give feedback, do so with all the pet owners. Overall, though, I'd still give this a 4.5 out of 5 star visit because Em was helpful (per usual), Sophie (the other person at the front desk) was friendly to me and tried to win over my dog (who decided to be shy post-shots and hide behind my legs with her head poking through) twice. She did tippy toe toward the owner of the puppy to sniff her hands later on, and then zoomed right back under my legs. (Shy again.) I thought that was nice of Sophie (and the puppy owner, who I don't think works there but Em possibly knew beforehand) to do because it makes the Tree House visits that much easier. When my dog likes the people, it's a breeze to go inside. (She's almost dragging me down the street to go to the vet, which is NOT how my last two dogs acted.) So THANK YOU to Sophie for being so warm. I appreciate it. (And Natalie, hope to see you next time.)

Everyone was so helpful and caring , made me feel comfortable in my my hardest decision of putting…read moremy best friend Sammie to sleep. The staff was very informative and compasionate.

The Vets and staff at this hospital are great, they get you in quick, take care of you and your…read morepets, and I'll bring all my pets here!