The Vets were kind, offered suggestions for puppy training and were available to see my puppy for…read morean emergency. Both doctors are great with puppies and the prices were extremely reasonable. I will continue to take my puppy Cassie to see them. Highly recommend them.

We came to Skokie Animal Hospital when our cat was nearing the end of his life. Both Dr. Almazan…read moreand Dr. Prunsky were kind, laid out the options and came up with a treatment plan that gave us some extra time to say goodbye. When it was time to put our cat to rest, they were kind, responsive, respectful and humane. I assume this is what veterinary care was like before private equity ruined everything -- so if you want to support good people who are providing a kind of service at a cost that simply no longer exists elsewhere, I strongly encourage you to support this practice.

I returned to the clinic hoping that Dr. Lin would be there, but he wasn't. Dr. Yu seemed visibly…read moreuncomfortable around my dogs and didn't even try to calm them down. The exam was not conducted as thoroughly as it should have been, and he ran four cytology tests only to prescribe the same medication they always receive. After spending $700 for a basic allergy appointment, I am definitely not coming back. Additionally, I am still waiting for a prescription that was supposed to be sent to Costco; two days later, I still don't have the medication my dogs need. This is absolutely unacceptable.

UPDATE The…read moreveterinarian overprescribed thyroid medication to our cat. Like about 10x too much. I raised the possibility with her two times over the course of a couple months--both because his lab values were high and the dose seemed high (higher than what I take as a human). She finally admitted she screwed up and he was indeed WAY over medicated. We had bought the medication from them and had spent hundreds of dollars trying to dial in a dose that could never work. They offered to refund me ONLY if I signed a NON DISCLOSURE AGREEMENT. They don't want me sharing what happened with anyone. Someone from the corporate office even called and asked me to consider what this could do to the vets career if I shared my story!!!!!! What about my cat and all of our pets? I believe I have a duty as an animal lover to say what happened, even if it means they won't refund me. So now I'm left to handle this in small claim's court and I found a new vet who will hopefully care more about my pet's health. I chose a private practice and not a corporate one, that's for sure.

Ive been a customer of riser for 8 years with various pets. They even helped transition my last…read morecat. I felt i had a relationship with them HOWEVER when I had a question of "possible" concern about a pet im house sitting.... I was told if they had not seen that pet previously....they do not have room for an appointment nor could they even discuss a question about anything to even watch out for. They said you can probably do a walk in at one of the emergency hospitals. Scout or blue pearl. I was shut down completely by the man who answered the phone. He was dismissive and couldnt get me off the phone faster. I totally understand not giving medical advice or info over the phone by a receptionist BUT I thought they would respond differently than if we havent seen that pet, your long term relationship makes absolutely no difference. I was honestly shocked at the conversation and response. Good news is my pet is perfectly fine.... but my relationship with riser has died a traumatic death due to this interaction. I called scout who listened to me, offered options, advice and things to watch out for....and then was from someone who never even was a client. I decided to err on caution and took in for x rays. No issues whatsoever. Just be aware before you establish a relationship here. Finding the right Animal Vet/Hospital is vital. I read thru previous negative reviews and see the trend about employee interactions. And the response by riser was as expected. It does not matter your relationship with them if you have been a client....if you have a new pet. They wont make room.

This vet office is filled with people who give excellent, kind care. They are efficient and…read morefriendly, including all the people at the front desk. Phyllis Anderson

counter personnel are terrible. Very belligerent. Would not…read moreauthorize prescription for pet meds, lied to pet meds saying my pet was never prescribed the medication.

I have to write this review so people know exactly what to expect, good and bad…read more Front desk staff: Lindsay and Melissa are fantastic but the rest of the staff is hit or miss. Cory is extremely mood dependent and can be super nice or super rude. Nicole is just rude. Nicole let us know they fired Mella, one of our favorite staff along with Lindsay. Also, not sure why Nicole violated the rules by telling me but it felt unprofessional. Expect attitude and brusqueness. Booking Appointments: Normal. Phone calls and you can book online now. Book weeks in advance unless you fight the phone lines for cancellations at 7:30am. Fairly normal for a Vet practice. You can often get lucky if persistent but you must call multiple times until you get through. They have an app that is very helpful and I recommend downloading. Also they do a great job sending reminders and confirming appointments. Location: Off a main street (Skokie Blvd) and Main street. Good location. Nice building. Always clean. Smells nice. They have dedicated parking spaces. Waiting room has ample chairs and space. Cost: General visits for a dog cost me 700-800 with shots. That's crazy!! No sickness. Shots and a check up. So that's insane. They charged me about 4k last summer for what turned out to be allergies treated with cytopoint and a mange pill. Expect estimates to exceed their high cost. Vet tech appointments for fluids are easy and cost effective. Experiences: I went here the first time in 2007/8 and did a vet check and flea check. The doctor said no fleas. Turns out there were fleas and had to deal with more issues and a different vet. I stopped going. After about 12 years I gave them another chance as my previous vet moved. Incidents I've had over the last few years: Told by Dr. Miz my dog Barbara's labs weren't exciting and she was fine. Kept telling him she was lethargic and sick and wasn't herself. Even the staff knew she wasn't herself. He didn't think it was a big deal and I was exaggerating. She was diagnosed with late stage pancreatic cancer the next week by another vet and went immediately into emergency treatment and crossed the rainbow bridge. She suffered for a week due to his misdiagnosis. Exact words on file were "Labs not exciting" Next, took them over six months to diagnose my older dog with senior mange and put him through months of expensive treatments when he needed a pill. It was horrific seeing his hair and face bubble and lose skin. Turns out his chronic kidney disease they were treating him for made hm susceptible. When I adopted a dog from Orphans of The Storm, they did her spay. She came out a completely different dog who couldn't pee the same. I was told by others in the Vet community they do cheaper spays and less anesthesia foe the rescues. What's good? Dr. Stewart is an absolute gem. She is the only reason I kept going after my traumatic experience losing Barbara. Dr. Zoe seems great as well. Dr. Miz....I don't know what to think. Part of me wants to like him because while my first experiences were so awful the lat time I saw him was really kind. He's the owner and he does have a kind face and demeanor. Dr. Zoe is wonderful and a great addition. Seriously great attitude. Bottom line: Roll the dice. You might get lucky for a while if your pet has no issues. If you're pet is sick, well, it's really hit or miss. I am leaving this because thank goodness I've moved states and no longer rely on them for Dante. Dr. Miz, since I know you read this: My advice? Train the staff to just have kindness. You have some awesome people and your vets are great. But we can't get them if your staff makes it uncomfortable to make an appointment or call in. Customer service is really starting to lack and that was never the case before. I really appreciate you for the last time I saw you and felt you were kind. As the owner, maybe you don't know some of this. I would love to have left a better review but I couldn't in good conscious. I hope it does improve because I do believe you love animals and do care and so Dr. Stewart and Dr. Zoe.

Just called for an appointment and its now walk in only due to the practice closing at the end of…read moremonth. Its been an old school independent vet unlike the private equity & pet insurance trends in recent years driving up the cost of having pets to almost impossible making pets a luxury to afford. Say what you want about the dilapidated offices, the experience of the now elderly vets made it a godsend to many. It and they will be sorely missed.

The staff is very caring and compassionate. We love the doctors and have always received. Excellent…read moreadvice and care.

My dog had over 70 bladder stones removed by Dr. Sue 2 years ago and she is still healthy to this…read moreday. No complications from the surgery at all. Dr. Sue responds to emails pretty promptly as well! She is a wonderful and caring vet!

The care my dog received was average, 3 stars. Staff lacks…read morehospitality and manners. 1 star. After your first visit, you receive a survey to rate their biz. Decline or prepare to defend yourself against lectures and dismissal ! When My Neighborhood Vet couldn't fit my sick dog in for two weeks, I desperately called other vets for an appointment. After speaking with Mari, my dog was seen by Dr. Sue and put on meds to control diarrhea. During the exam, my female dog was constantly referred to as "he." The receipt showed her color as "fawn" - she is black. I was given a "Puppy Packet" during the exam, the vet then showed me, at length, different pet-related services she has financial arrangements with. I didn't appreciate my time being wasted with marketing ventures. The packet contained at least 1/3 of a paper ream, when everyone's on a smartphone. My attempts to get her to stop explaining the services were futile. After the visit, I received an email survey. I'd formed an opinion and decided to wait until after a few more visits to see if anything changed. After a fecal drop off, I received a call to "pay my outstanding bill" (under $70) and told the office manager wanted to speak to me (weird, she had my phone and email...), from which I deduced she had a problem with my survey answers. I did not call, figuring her fingers work as well as mine. Our next visit, my dog was announced via intercom, which wasn't usual. When paying, I felt a presence behind me: Mari, waiting to nab me. She took me to a room and proceeded to vent about how mean I was to her staff and how she'd never had such a petty review. My review mentioned: desk staff does not make you feel welcome, perhaps because they are all young and don't know how to treat clients. My dog was constantly referred to as "he" by the vet and identified incorrectly in their system. I did not appreciate the giant info packet that wasted trees, etc. Mari explained the paper away by saying "elderly people often don't know how to use the internet" ... ageist! She had the temerity to scold me for not thanking her for getting me an appointment (apparently she did not remember the many times I said "thanks for getting us in" during our phone calls). She claimed I made staff uncomfortable and they were "afraid" of me because they saw my survey answers. She said she'd never heard staff acting unfriendly. Exactly my point: staff didn't greet me, that's why you didn't hear them. When people take money for a service rendered, they should thank patrons for choosing their business! I was never mean to staff, they barely interacted with me. A correct response to receiving valid complaints is to say you will work on the issues, not explain them away, shush and school me on how to have an adult conversation by "taking turns speaking" and you are the one speaking now. It confirmed my opinion of TLC doing things their way or the highway. No "The Customer is Always Right." If Mari was my employee and I caught her berating a client like they were a kid in the assistant principle's office, I'd fire her ASAP. When I left and looked at my receipt, my dog was STILL incorrectly identified as "fawn." If TLC can't correct small things, what about bigger things?! IMHO, many Yelpers leave honest reviews. Apparently, Dr. Sue has given Mari responsibility for booting clients she doesn't like. This previous reviewer was accurate: 7/7/2019 Not happy at all dr sue is not a friendly vet an if you don't agree with her she has a attitude towards you for as long as you go there. She picks an choses who she likes. Office staff very unfriendly an no helpful at all. Its all about the money with this place At no time did Dr. Sue contact me. This is a practice where clients are not allowed to have an opinion yet one where they believe your dogs can "speak" to you (see photo). P.S. Beware of upcharging! Phone quotes were lower than actual prices. TLC invoiced a bio-hazard fee to EVERY fecal and vaccination. Disposal should be absorbed by the practice, not be another way to extract money from clients. Eg: I walk dogs for a living. I handle poo daily. I don't charge clients for poop bags, they are part of my business expenses.

It was several months ago that I went at 11pm on a Wednesday night with my 15 year old Dory. I went…read morethinking she was not going to make it through the night. After developing years with a vet I trust, I was so scared what my experience would be at an emergency clinic I didn't know. Dr. William Fischbach and the rest of the team were all so wonderful. They all took such care, giving me empathy, patience, and humor when I needed. He even called his wife for her thoughts as she knows cats better. We had several more good weeks after that night. I would recommend to anyone. Thank you!

I had to visit this emergency pet hospital recently for my dog. Thank goodness they are open 24…read morehours and we were able to get in right away. There was no wait when we visited so we were seen rather quickly. Although we received tragic news about our dog's condition and we ended up having to put him to sleep, I felt the staff were very professional and empathetic. They did what they could for him to make him feel as comfortable as possible.

I just brought my cat (Mo) here for the first time after reading good reviews, and I can't say…read moreenough good things about Dr. Mahowald and the entire staff!! They were so kind, caring, gentle, and attentive with Mo, and extremely informative and helpful in their suggestions on how to curb his playful aggression. It's so relieving to have found a great vet!!

This place is ok in service, nothing over the top but if you come here make sure you know you are…read moregoing to walk out with at least a minimum bill of 500.00 for just 3 shots and 2 medications to take home & the physical. I feel that the vet ROSS is ok and the assistant vet seems ok and just met him. The price is so expensive they don't tell you the price up front before you swipe your credit card and email you the bill to avoid any altercation. I think it's time to search for another location. All for the love of the pets..

They helped me with my rescue kitties. I had to have them spayed and neutered and Tree House took…read moregood care of them at a discounted rate. They were very professional and both cats did very well with no post surgical problems.

I truly appreciate this place. I know they work limited hours and days, but I swear this place has…read morebeen a major relief for me when I didn't want to set up an (expensive) appointment for a vet visit, which didn't seem so far until I sold my car. Not only has it been far more economical for my dog to get shots, but they're so caring when it comes to follow-ups. I ordered a prescription heartworm medicine for my dog. Once I confirmed the new place to order, I thought the communication was done. But they checked back in to make sure I got the heartworm meds I needed even though they sell that brand at their facility. They truly did NOT have to do that. And then when I ordered a topical ointment for fleas and realized I got the wrong brand, I went into panic mode about returning it. Once again, they were helpful in letting me know if it was safe and whether I should return it. I know this is a place for cats, but when they switched that imagery on their door to add a little dog, they sure do mean it. Epitome of pet inclusiveness. I love it! (I'm 99.9% certain my dog is still one of Natalie's biggest fans, but I haven't returned for her shots yet. I'll find out soon enough.) Note: I typed this entire message before I realized the person who responded to my emails was indeed Natalie. I was about to click "Post Review" before I checked the email signature again. ATP, I might be one of her biggest fans too. :-)

Everyone was so helpful and caring , made me feel comfortable in my my hardest decision of putting…read moremy best friend Sammie to sleep. The staff was very informative and compasionate.

The Vets and staff at this hospital are great, they get you in quick, take care of you and your…read morepets, and I'll bring all my pets here!