Used to use this company for myself and my families bike repairs and spares. I wasn't impressed with the way the old guy spoke to me and the guy behind the counter talked down to me like dirt too maybe they had a bad week, but i am the customer! I though nothing of it untill a friend had a similar experience a few months later.
Six months later bought a new bike there and asked if they could adjust my air suspension as i had never had a bike of this quality before. I was told i would need to leave my bike there for 4-5 days so they could do this for me. Also commented on the fact that if i had bought the bike from them, i wouldn't have needed to setup the suspension pressure. (It came across to me that they didn't really want to help me).
So instead i called Red Kite cycles in Shirley0121 745 2618
Red Kite Cycles Ltd, Concept House, 2-4 Union Road, Shirley, Solihull, B90 3DX
I was booked in the very next day and they kindly showed me how to setup my Air suspension and how to look after my Hydraulic disk brakes for the future. I was in and out within 20 minutes. Their shop is huge compared to Scott Cycles and the service is 100% friendly compared to my experiences from Scott Cycles. I was impressed with the products they carried and the amount of different services they offered. Definately a more professional service. I now take my bikes to there for servicing and always leave feeling satisfied.
Bottom line is, a friendly service goes a long, long, way! read more