Truly awful company. 5 years of continued premiums and zero claims. Then it comes to one claim and…read morethey went out of their way to reject every single aspect of the claim. Do not trust and would not use ever again.

Nowadays most people go to price comparing websites. Call me old fashioned but I love the human…read moretouch. I have dealt with Bruce Stevenson for years. I use to have a fleet policy with them. They work very hard and always come up tops. Recently I had to make a claim but the original policy was wrong. They had organised it over the phone. I was in a horrible situation. The insurance company said my claim (£8,800) was not valid because of the mistake in the policy. Bruce Stevenson admitted liability without any problem and sorted the whole situation with no fuss. I often deal with Audrey who works very hard to get it riyght. Mistakes happen with humans! It is how we fix them that makes the difference. Would I recommend? Yes, why go elsewhere?

I'd worked for the insurance branch of the company for little less than a year. The training given…read morewas appalling (compared to other companies I worked for) as the trainers don't know any of the business training up-to-date techniques and passed us conflicting/wrong information regarding the Scottish Widows insurance products (above all Trust policies), I'd give the training a 1/10 rate. The selection process from temporary to permanent staff is based on some manager liking you or not rather than by merit (even though you met the person once face to face and just walking around or in a sporadic group meeting in the office -never a one to one- as we have been working from home the whole time). Because of that they have a high turnover rate of staff. (My direct clients, being them financial advisers or private clients-policy holders had a high regard for my work, as per their reviews, and that what it counts for me after all) A toxic and stressful spying-snitch culture is well embedded in the Lloyds Banking Group as the company has a facade of mental-health support and correctness but only in name. My line manager was inept, incapable of solving any problems/issues, unsupportive and incompetent. Other than the knowledge of the Scottish Widows products, neither of the skills learnt there are transferable to other jobs. So, I'm glad that I changed jobs and now I'm working for a better (in every sense) financial institution. I'd worked for the insurance branch of the company for less than a year. The training given was appalling (compared to other companies I worked for) as the trainers don't know any of the business training up-to-date techniques and passed us conflicting/wrong information regarding the Scottish Widows insurance products (above all Trust insurance policies), I'd give the training a 1/10 rate. The selection process from temporary to permanent staff is based on some manager liking you or not rather than by merit (even though you met your supervisor once, face to face just walking around or in a sporadic group meeting in the office -never a one-to-one meeting- as we have been working from home most of the time). (My direct clients, being them financial advisers or private clients-policy holders had a high regard for my work, as per their reviews, and that is what it counts for me after all) Because of that they have a high turnover rate of staff. A toxic and stressful spying-snitch culture is well embedded in the Lloyds Banking Group as the company has a facade of mental-health support and correctness but only in name. My line manager was inept, lazy, incapable of solving any problems/issues, unsupportive and incompetent. Other than the knowledge of the Scottish Widows products, neither of the skills learnt there are transferable to other jobs. So, I'm glad that I changed jobs and now I'm working for a better (in every sense) financial institution. For the records I usually stay around 7 years in jobs and this is the first one I was glad to leave in less than 12 months. Working from home, IT equipment is provided too, like laptop, screen monitor and peripherals, new entry and direct colleagues were nice till they left the company for better pastures before I did. Low salary, too much irrelevant information to be learnt, the juice is not worth the squeeze wage-wise, toxic and stressful spying-snitch culture is well embedded, some senior staff at your level just don't care and can make your working day miserable.

Online form quote form did not work and kept informing me that 'one of my answers was incomplete'…read moredespite filling in every field correctly. Tried on my phone and system still didn't work as data entry windows didn't allow me to enter data. Will shop around elsewhere.

Purchased a car from Arnold Clark and they called regarding insurance. As my insurance was up for…read morerenewal, I agreed to run through a quote. Was similar price to what I was paying but they were quite professional and friendly on the phone and talked me through everything. Managed to get breakdown cover also so took a policy out with them. Would recommend for anyone looking for a new quote.