This veterinary surgery assisted me at a very upsetting time. A dear pet was very ill and it was…read moreunfair to leave them to suffer, but as it was classed as an exotic the nearest vets which were closed were Cambridge or Bedford, too far to add this stress to a very unwell pet. On the spur of the moment I called this surgery and they kindly agreed to stay open a few more minutes to allow me to come and check Noddy. Sadly we were right and they kindly allowed him to go the the animal bridge, I am so grateful to them to assist us and to provide the upmost kindness, support and care. Truly amazing vets surgery, lovely people and supportive too.

A great vet. No nonsense advice and always willing to help. Sensible and practical. Just what is…read moreneeded.

My pet needed to be put to sleep as we were not able to pay for the treatment which was increasing…read morein price every week. It was heartbreaking and I will never be able to have a pet again.

All my pets have gone to Acorn House since I was about 9 years old so I have been using them for…read more145 years now and I have complete trust in them as they have helped nearly all my animals back to health and also been really understanding in situations where I have lost animals like not making you pay the bill for having them put down when your crying your eyes out and just want to run away! My cat Spencer broke his leg a couple of years ago quite badly and they did all they could to help but they referred me to a specialist as they felt he needed better treatment but I was glad they were honest and not greedy enough to treat him there meaning he might have had problems when he was older. They have a great mural on the wall of animals; all the vets and nurses are friendly. I have been told by my friends that they are cheaper vets in Bedford but it's the quality of care I experience here that keeps me as a customer, the only thing is that you never seem to see the same vet twice.

This place was so wonderful. After a not so great experience. Super thankful for this veterinary…read moreoffice. From start to finish I would highly recommend their services. We had been looking for a vet for Brooking. I can finally report here that these people know what their doing and go above and beyond. They're very understanding with your individual needs as well as happy to explain in detail what your pet is having done. They also get your appointment finished in reasonable timing. Excellent customer service. Paulo is so nice, professional, and caring to your animal. Brooking, was so happy and well taken care of. I can't begin to Thank You, See you again soon 5*

my first visit to Orchid vets. One of my hens Grace became ill whilst I was on holiday. I was given…read morean immediate appointment, and Grace was given a thorough examination lasting half an hour, by William Lewis who was very kind and helpful. showed me how to administer medicine orally, and Grace is now 100% fit and happy. Never was the suggestion made that as it was only a hen why not put her down, she was treated as though she was an expensive pedigree. If you have poultry or any animal, you will receive fantastic service from all the staff here

Such a superb vets. I have a number of pets but the most recent visit I had to make there was for…read moremy dog. He had to have surgery and stay in for a few days and well, he didn't want to come home! They are well cared for and loved by all the staff there. They use their name to make them feel at home. I was given an initial quote which seems very reasonable although after the surgery they said they had complications which then increased my bill which is understandable. It is quite a busy little pratice but they do make room for you if you call for an appointment. There are emergency consultations too. A great vets and the only one I ever go to now.

Arrived 15 minutes early and been told that my cat doesn't registered there even though the email…read morestated that me and my cat is registered in there. Took a day off to make sure my cat got sorted. The lady on the desk make it sound like the fault is on me that I came to the wrong branch, which is unacceptable and quite rude since the email I got is a proof of that. The only good thing is she managed to request appointment in the other branch which is in the other side of the city and is quite hassle to get there because of the distance and there is an repair on the other place so the parking will be a nightmare. Please own it if you made a mistake, that's the point of the customer service. Don't make it sound like your patient made a mistake and make us feel bad about it. My cat is already stressed, me and my fiancé also struggle about it, but please please don't make us feel even more worse with trying to put the blame on us. I really appreciate that you manage to get the appointment sorted in different place on the same day. Thank you for that. This review is for the service from the front desk customer service and the system, not for the vets since this is my first time there. Hopefully the service in the front desk doesn't reflect the quality of the vets for Daisy.

Excellent vet. Clean well staffed with very knowledgeable medical staff. Doctors were very gentle…read moreand kind to my two kitties, as well as informative about the heart murmur that one has.

We use this vet for our two cats. It was originally recommended to me by a friend who is a vet but…read morehas moved and now lives too far away to be our vet. I like that this is a small practice with staff who genuinely care about the animals rather than profit which can be a problem with some of the larger chain type of practices. I have always managed to get a same day appointment when needed one of my cats is often getting himself into scrapes and has needed quite a few visits over the years. I do find this to be a lovely friendly caring place and we will continue to use it for as long as we have animals.

This is my local vet and my cat seems quite happy to go there! The vets and technicians are…read morewonderful. Always helpful and cheery. The only things is that the waiting room is quite small and can get backed up. Quite often there is a wait and sometimes there is nobody behind the reception desk. I wish people who had dogs would keep them next to them as it can be frightening for chidren and cats to go past. The fees are good and the vet is lovely, so I continue going there.

Always had friendly service whenever we have to take our dog here, luckily only for yearly…read morecheckups. The staff are very knowledgable too.

love staff make you feel welcome i take my dog here, great opeaning hoursread more

Barton Lodge, what can I say, outstanding, friendly and they treat your injured pet with the utmost…read morecare as if their own. I have seen two different vets now on separate occasions and must say I am impressed. When I moved here from Herefordshire I did some research of the local vets and chose the nearest to home. After a few visits to the vets with both of my dogs and not really happy with the level of service, then by chance passing Barton Lodge in the car, I decided to give it a try the next time one of my dogs was ill, and Im so pleased I did. They will definitely have me as a returning pet owner whilst living in this area which will probably be for a long time yet.

Barton Lodge Veterinary Centre looked after our cat from the time she was a tiny kitten to the end…read moreof her long life. Staff at the practice are always friendly and polite and very caring for the animals they treat. The vets gave great advice about our pet's diet and general care. Their annual reminders about booster vaccinations were extremely helpful this is such an easy thing to overlook when you are busy working. We also were very pleased that they gave our cat an annual health check and I'm sure this is what kept her fit and well and a super pet for 16 years. When she eventually became terminally ill with cancer at the age of 17 one of the vets, the owner, sensitively gave us the prognosis and we were able to decide when the time had come to say goodbye to our pet. This was handled with great sensitivity for which we were very grateful. We will definitely continue to use Barton Lodge their service and expertise is second to none and we have great confidence in them.

Miguel was great. Great service and quality vet care. Annual booster and vaccines done for the…read moreyear. Very convenient opening on weekends.