I came to urgent care after completing all of the required paperwork and emailing my insurance…read morecards, which they already had on file. After checking in, the receptionist told me she needed to use the restroom and walked away. I later realized she had actually gone to speak with the office manager. When she returned, she informed me that the office manager said I could not be seen that day. I explained that I had been treated at this same location in November without any issues. She responded by saying I "shouldn't have been seen in November because they didn't get paid." However, I have the Explanation of Benefits (EOB) showing that the claim was paid. I expressed my concern that this was an urgent care facility and that I was being refused care. I was simply told that I could not be seen there. The entire interaction was disappointing. I found the staff to be rude, unprofessional, and unwilling to communicate respectfully or resolve what appeared to be a misunderstanding. Based on this experience, I will not be returning and cannot recommend this facility to others. I will not be returning and would not recommend this location based on my experience.

I have been a patient at SDSM for most of my adult life. I've referred many to them…read more I can honestly state that having worked in the medical field, a better team of professionals/physicians does not exist in SD. Quality care, listening, quickly diagnosing/treating appropriately. Staff is friendly & competent. Dr Scott Evans has been my primary, although I've seen others that I've been equally impressed with. The only negative from a patient standpoint is appts can be difficult to come by. However, they will accommodate urgent matters. I cannot say enough great things about this group. I feel very blessed to have this team guiding my healthcare.

Keep getting texts chastising me to make an appointment even though they make it impossible to make…read morea new patient appointment. Wasted time being on hold. They never picked up. Also wasted time trying to schedule an appointment online. Apparently they don't have any availability. If you're unavailable for new patients just say so. A corporate practice with multiple locations. Don't recommend.

I love this spine and sport location. I consider staff as doctor's assistants. They are…read moreknowledgeable and friendly. They could be more helpful during the repetitive exercises to help keep count, etc. I leave feeling hopeful that I will accomplish my exercise goals leading to little to no pain. I can tell this plan will allow me to see results. Thank you Spine and Sport staff.

Friendly and welcoming staffs, easy to make an appointment as the week goes on, even as late as a…read moreWednesday afternoon for a Friday slot. 2 years ago, my Mom had the experience with Spine & Sport at another location at Lake Murray, but it was so hard to book anything far ahead compared to this Broadway location. Although it was smaller inside, the process came quickly with all the paperwork, then they jumped right in for Mom to do 5 different exercises and let us schedule far ahead for the maximum 3 days a week so we can make use of all the 12 sessions offered thru the insurance company. Really appreciate the help from everyone here and wish I knew about this location sooner.

I was in physical therapy here in relationship to a neck surgery up until I moved to Ohio…read more Stephanie Sapien and her team are great. From the start Stephanie was intentional to assess my condition and then create a plan that progressively moved me toward less pain and more mobility. I wish I had been able to finish my treatment there. Though it was months ago that I last went here, I am counting my call today to get records sent as a check in because of the great assistance I was given. Thanks Team Sapien at Spine & Sport Lemon Grove.

Dr. Dengerink has been my primary doctor for many years, and as a personal training business owner,…read moreI've confidently referred many clients to him. He is the most knowledgeable doctor any of us has ever encountered when it comes to injuries and other health conditions. No matter what we bring to him, he always has a clear and informed answer. What makes him truly stand out is his bedside manner. He's a great listener, genuinely caring, and incredibly easy to build a rapport with. You never feel rushed or dismissed. He has earned my and many of my clients' trust and loyalty! If you're looking for a sports medicine doctor who combines top-tier expertise with real compassion, Dr. Dengerink is your guy!

I returned to SDSM for the third time in May 2023 for a third issue and injury. Whomp. Whomp…read more Whomp. My other two specialists moved onto different medical facilities. I'd had nothing but great care with SDSM for previous issues but it was not the case in 2023. Dr. Chang who I met with is not who I scheduled my appointment with. It was switched without my approval and he had zero idea why I was in the office that day. He also barely cared to find out. He sent me down the hall to get x-rays and when I returned to the office as did he I was even less thrilled with his bedside manner. He told me I had options but I had to ask what those options were. One of the options he gave to me was for me to do nothing as if that made any sense. I would give one star but the front desk was very personable and helpful and I appreciate that especially after the disappointing experience.

We are so grateful for Dr. Katie and the care she has provided for our baby. From the very…read morebeginning, she has been incredibly knowledgeable, gentle, and reassuring. She has helped our baby tremendously with reflux and digestion issues, and we noticed improvements quickly. Beyond the physical benefits for our baby, the support, encouragement, and sense of community she has created has been truly invaluable to me as a mom. Being able to connect with other parents who are going through the exact same things has made navigating motherhood feel far less overwhelming. Dr. Katie doesn't just care for babies -- she supports families and moms in such a meaningful way. We can't recommend her enough.

We've been seeing Dr. Katie since my daughter was a newborn, and I cannot recommend her highly…read moreenough. My daughter struggled with acid reflux and other discomforts early on, and we saw noticeable improvement after beginning chiropractic care. Dr. Katie is not only incredibly knowledgeable, but also gentle, kind, and so patient with little ones. They made us feel completely comfortable and supported from day one. It's clear she genuinely cares about the well-being of her young patients. I'm so grateful we found her; chiropractic care has made such a difference in my daughter's comfort and development.

I attended aqua therapy at the Alvarado location. There are some nice & friendly staff here. The…read morecondition of the pool is very old and in disrepair. Pool bottom/sides surface is worn off/ discolored areas. The metal handbars on waterline tile are rusty/ rough. The buoys on the ropes have algae growth. My 1st visit/eval took exactly 5 minutes. Interestingly the notes described a full physical exam which didn't occur. It was scheduled in the afternoon and apparently she was in a hurry to leave. I was still at the front desk scheduling when I saw her go out the door. (Later I was told this is scheduled and billed for 45 minutes.) My 3rd visit/ 2nd time in pool I was injured and had to miss next 2 visits while recovering. Their notes are accessible online. This one was a copy of the prior visit & described land therapy, though I never had any. It didn't mention my injury. She directed about 6 patients while standing by the pool. She would forget that I had some specific limitations, thus the injury. I changed my next 2 appointments to other therapists & got printouts of pool exercises to do on my own. I didn't want to get in that pool any more. I won't return

My name is Chuck ,Dr Serota has been my Orthopedic surgeon for 4 years now Dr Serota and his crew…read morehave changed my life my arthritis was so bad I was living I'm shear misery. And this doctor gave me my life back . I've had 3 life altering joint replacements and I'm going in for a 4th . He replaced my left hip,right knee , reverse right shoulder and going in for my left reverse shoulder. My quality of life is a 100% better . THANKYOU TO YOU AND YOUR CREW !!! CHUCK K I writing this after getting back from a 2 mile walk thank you mike

Beth has always been the best physical therapist for everything that has been wrong with me. I…read moreabsolutely do not know what I would have done without her through these years to help me with all of the aches and pains that come with getting old and having physical issues. She is absolutely the best. I know that when I go there I'm going to be treated with respect and concern. She has always taken wonderful care of her patients. I have recommended her to a number of people and will continue to do so.

I'm active duty and I ended up injuring myself while PT our physical therapy on base was full so…read morethey referred me out in town. Beth is so thorough with her work. She cares about your entire body not just where you injured. I have never felt better and realized that other problems I was dealing with like shin splints are all going away. Thank you so much Beth I feel amazing and I hope in the future I will be able to come to you!

I recieved a referral to be seen from my insurance after sustaining a fall and breaking my…read morepatella, I recieved a referral auth to see Dr. Sirota, dated 2/4/2025, I was told to call and get an appointment. I called on 2/4/25, 2/5, 2/6, 3/4, 3/5. At that number no one answers until recording tells you to leave a message. I guess I was too persisent trying to get medical attention as after talking to many personnel and no one calling me back, I was told today the good Dr. has declined the referral and that I could pick a Dr. name from a list they will e-mail me and I could get my own appointment. No auth or any other help. Thanks so much for the care you offer a helpless old lady. I am widowed, live by myself and have need of care and am at the mercy of Medicare United Health Sharp. Lord help me. Marilyn Driscoll-McLeod

dr Sirota is a extremely popular and a wonderful surgeon. He has a great bedside manner and really…read moreknows what he's doing. Thank you Debra.

I had a shoulder replacement March, 2026…read more Exceptional Surgeon and a World-Class Team Dr. Ralph Rynning is a rare find: a "surgeon's surgeon" who also possesses a wonderful bedside manner. He is a master diagnostician who treats his patients as partners. The support team is equally impressive. From Marlene's seamless front-desk coordination and Christine's expert navigation of surgical logistics, to the compassionate nursing care provided by Eliza and Nita, you are in great hands. Even the diagnostic process is stress-free thanks to Dennis in X-ray. If you want comprehensive, high-skill orthopedic care delivered by people who actually care, this is the place.

I' very proud to write this review of Dr. Rynning. He has performed rotator cuff surgery now on…read moreboth of my shoulders with great results. His caring, professional and thorough approach is the best ever and really puts one's mind at ease. The physical therapists are equally talented and responsive and want the best in your healing after surgery. My only problem is that I am out of shoulders for him to work on :)

This was by far the worst experience I've ever had at a doctor's office. The front desk staff were…read moreextremely rude and unprofessional, especially toward non-white patients. Their behavior made me feel unwelcome and disrespected, as if they had no interest in doing their jobs or treating people with basic courtesy. A medical office should be a place of care and respect, but instead I left feeling dismissed and uncomfortable. I would not recommend this office to anyone looking for compassionate or professional treatment.

I don't know how they run a business when they accept new patients by voicemails. It's very…read morestressful trying to find a human to speak with. If they can't simply provide basic customer service, how can you rely on them with your orthopedic consult?