Terrible after care at Bay St! Shocking that a business that deals with people that are quite…read moreoften in pain or have serious conditions could care less about the after care of their patients.

Greedy an uncaring.I was referred by my GP for severe neck pain. They accepted the referral but…read morewould not give me an appointment. Just as well as I would not want to get treatment at a place that is so inconsiderate of their patients. Being told they were not accepting patients at the time would have been okay but instead I was told that in 6 weeks I might get scheduled for an appointment for three weeks after that. I am on Medicare so I assume I would be put at the bottom of the pile as long as people with better paying insurance were available to them.

I have been seeing Dr. Mark Richmond of Internal Medicine of Northern Michigan for several years…read more There has never been a time when I had reason to doubt his judgement, caring or knowledge. He has never gave me the impression of being busy, rushing or not interested. He sent me to orthopedic surgeons when he thought necessary. When hospitalized he always stopped by to check on my progress. I have absolutely no reason to seek another doctor for a second opinion. He's the best!

This place is incredibly frustrating to deal with. Every time we have a conversation and think…read morewe've gotten through, we find out that actually nothing has changed. Nothing was done that they said would be done. Our loved one got worse after their stay there because nothing was actually done for them except basic care. They talked about diagnostics and treatments but none were done. Even though it was premature, when the insurance stopped paying, our loved one was discharged. The staff are very friendly and our loved one said they were treated kindly so points to them for that. I honestly wouldn't recommend this place though. The windows in the room were filthy. The view was a pile of what looked like construction debris. The kindness of the staff is really all this place has going for it, in my opinion. It's not a nursing problem. It's a lack of communication problem.

Terrible experience. My father in law was taken here from the hospital after a fall. We were out of…read morethe country and live in the Detroit area. My husband drove up several times. His father received no rehab to speak of, and when my husband asked, they told him his dad could walk around in the hall for rehab. He was housed in a room with two other men. The Villa discharged him earlier than planned, giving only two days notice, with no plan or guidance for post-discharge. At discharge, he was dirty and smelled bad. My husband helped with him with a shower and found dried blood in his hair from his fall three weeks earlier. His dad fell again just 36 hours after discharge, because he was weak and had received no rehab. If you can avoid this facility, please do.